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“Small in size Big on service”

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Flamingo Cancun Resort
Ranked #75 of 182 Hotels in Cancun
Ottawa, Canada
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Small in size Big on service”
4 of 5 bubbles Reviewed March 6, 2014

My wife and I arrived late at night with our three children. The hotel that we had reserved, was overbooked, so we were slotted here.
The room was elegant with a large balcony directly on the beach. The children were placed next to us with an adjoining door.
Needless to say, we fell in love. There was a small mall on the other size of the street and we had everything we needed.
Although they don't usually provide a meal or alcohol plan, they did for us. They did everything
possible to make our stay enjoyable.
Bob O

Room Tip: Ask for an ocean front room. You will never forget it.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KanataBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,762 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (340)
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English first
Montreal
Level Contributor
78 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed March 3, 2014

Just returned and had a very enjoyable time. Hotel is small enough that you can get from your room to the dining room, pool or beach without having to walk 15 minutes. Room was clean, bed was clean and very comfortable and we always had hot water, great showers and lots of clean fresh towels. This is one of the older hotels on the strip and is therefore closer to the bar scene...you can walk it...approximately 20 minutes or you can hop on the bus which stops directly in front for 10 pesos. Considering the low cost, we definetly got our moneys worth. Breakfast in the buffet was always good and as others mentioned you can get omelettes prepared to your liking - similar to other resorts; Yogourt and fresh fruit; sweet breads, cereals...something for everyone - oh and yes the french toast..so good. We tended to eat at the sit down restaurant for lunch and loved the caprese salad, avocado salad, grilled grouper and fish tacos. Food was good and fresh and 200% better than anywhere we've eaten in Cuba.

Beach is definetly 5 star and nicer than the beach area near the 5 star resorts. There is a lot of beach erosion the farther south you walk. You can walk north for about 5k...beautiful. I would recommend this hotel to someone looking for a relaxing quiet get away. There were no real activities to speak of other than beach volleyball and no loud music blaring but the positive side to this is that you were not disturbed by that either.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank M&H_from_Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancun, Mexico
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed March 2, 2014

We paid extra for a delux room online. Nice photo of an ocean view room on the website. Got to our room and got a not so nice view of the street. Windows, mirrors, and bathroom glass all very dirty. Complained at the front desk about our room and paying more for the view and he said there are 2 different delux rooms and we would have to pay more if we wanted the one with a view. Well the website does not offer you a choice, and had a photo of the the delux room with an ocean view. This is FALSE ADVERTISEMENT! And a scam that they make you pay more to upgrade to a room at the hotel when you already upgraded and paid more for. Also when we talked to the front desk he said we could have an ocean view room if we wanted but no wifi for the same price if we didnt want to pay the extra charge to have both. Disappointed with the room, dishonesty of the website and customer service.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jkcl4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cancun hotels

Lewes, England, United Kingdom
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed February 28, 2014

Looking around, people clearly have mixed experiences here. From what I saw it all seems to be about managing your expectations based on what you have paid. This isn't a 5-star resort, but is a very comfortable and good value hotel in a great location.

For my week, I was lucky to secure an excellent rate for a beach-side Suite. The room was spacious, the bed very comfortable and the view amazing. It was a little old, but kept clean every day with coffee and fridge regularly re-stocked.

Traveling on my own, I'm the kind of person who is very happy to speak to strangers. I made some great friends on this trip - couples, friends and others traveling alone. We all hung out at the hotel during the day and went out at night, with people enjoying their own time or day trips when they wanted to.

The location really was amazing. Very close to the main 'strip' of the resort for those wanting to enjoy the nightlife. Having spent the first couple days walking the beach in either direction, this hotel has one of the nicest parts. The beach is wide, not too crowded and the sea is very accessible. This side of the Hotel Zone seemed to have much nicer waters than to the North.

Food wasn't amazing, but was more than acceptable for the rates paid. There was a degree of repetition during the week, however the low rate made it very affordable and worthwhile eating elsewhere a few times. The breakfast deserves particular mention as it was always the meal highlight of the day - the freshly made omelettes and French toast were excellent.

Overall, I was very happy with my stay considering the price paid. I didn't not have, see or hear about any of the problems some others have reported about rude staff or pushy sales people.

I would return to Cancun again for a great mixture of chilling our during the day, accessibility to more cultural areas of Mexico, and a great night life. The Flamingo would be at the top of my list for a re-visit based on traveling alone and the money I'm willing to spend.

Room Tip: The 'Junior Suite' I had was lovely and well worth it if you can get a good rate (I secured...
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  • Stayed February 2014, traveled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
5 Thank Nick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindenhurst, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed February 28, 2014

The flamingo resort was the most disgusting hotel that I have ever been to ! My boyfriend and I did research on hotels in cancun Mexico . We came across this one because of the pictures and videos. Let me tell you, the hotel looked NOTHING like it did in the pictures!!! We had the front desk show us three rooms and we were not please at all. The one room had a broken back door so anyone could just come right in, there was black mold in the bathroom, the air conditioner didn't work , which made the whole room moist! The shower water pressure was so strong that you couldn't even take a shower! So after a few hours of being there my boyfriend and I left and checked into Beach Palace.Now this place was amazing !

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tailie08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holliston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed February 27, 2014

I began my first visit here after booking in November,with a 3hr wait for transportation to the resort.When we finally arrived we were informed that they overbooked and were sent in taxi to holiday inn express ,after spending the night there we then waited by the pool til about 1pm to get a room and then were harrassed about a timeshare,I then humored them and told them maybe tommorow and a man by the name JUAN then waited for us to wake up outside my room and began to Argue with us in front of everyone by the pool, this was by far the worst display of professionalism i have ever seen .The buffet food was terrible, the employees were rude except for Jorge at the pool bar who really appreciated his customers .the toilets do not flush properly and there is no bottled water, no entertainment, and no coffee in the lobby and can't get he before 7am.

Room Tip: Somewhere else IX the best room
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed February 27, 2014

Found this place here on TripAdvisor. Reviews were mixed. We just got back from staying here 4 nights 5 Days. We chose the All Inclusive package. I agree, pay the extra for the ocean view. this is an older hotel, but our room was very clean as was the rest of the hotel. Staff were friendly and more than willing to help out. We booked Cancun Avatays shuttle service from the airport and they were Great !!! next time I would just book the room and get the breakfast as the breakfast buffet was very good. The strawberry cocktails were watered down. But they make a good Tequila sunrise. Don't rent a taxi. you can take the R2 city bus out front and it takes you right into the heart of town. The Flamingo mall right across the street has cheaper prices than the vendors in town. Margaritaville right across the street was loads of fun for night time entertainment as the hotels lobby bar is not a party atmosphere. The beach here is beautiful !!!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RJDmink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Flamingo Cancun Resort

Property: Flamingo Cancun Resort
Address: Blvd Kukulcan Km 11, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#59 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Flamingo Cancun Resort 3*
Number of rooms: 220
Official Description (provided by the hotel):
“We get to know you” A great destiny in the mexican caribbean, “Cancun.” Only 20 minutes away from downtown and from the Cancun International Airport, and close to all the incredible attractions offered by this remarkable paradise. If you are looking for location, quality service, and an excellent all inclusive program. Flamingo Cancun Hotel is “The place”. ... more   less 
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Also Known As:
Flamingo Cancun Hotel Cancun
Flamingo Resort Cancun
Cancun Flamingo Hotel

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