We usually go to the Sun Palace and love it , but we tried Le Blanc and are in love! I believe that the level of staff service is pretty much the same at the two locations, but at Le Blanc, the staff is given more opportunity and "tools" to make you happy. For example, at Le Blanc, you get ice buckets at your chairs by the pool to keep your water/drinks cold. You can even order a bottle of champagne which they will put in yet another ice bucket. There are no silly towel cards - there are towels already sitting on the chairs when you go down to the pool and you can get 10 more if you want them. At least once a day we were treated to something special like a cold compress or a special tidbit of food (e.g., fruit kabobs, fish/chicken/meat on a stick, freshly made tacos). The outside wait staff will run up to the second floor eatery to get you a menu, take your order, and then will deliver your food to your chair by the pool.
OK - as I recall, I take it back and do state that service at Le Blanc is better. I saw a waiter at the breakfast restaurant be asked about availability of chairs at the pool by a couple who was finishing breakfast. The waiter left the restaurant, went out to the pool area and found the couple two available chairs. Now that is what I call service!
There is a butler on each floor who will even unpack and pack you, will draw your jacuzzi, iron clothes and a whole list of other things. You have a "comfort" menu that provides different pillows and aromatherapy scents for the room. Your mini bar is stocked with sodas, candy, potato chips, beer, juice, and of course top shelf liquor.
The bars at Le Blanc have pricier brands of alcohol than at the Sun. For example, we could get Belvidere vodka at Le Blanc.
The restaurants - amazing!! We usually always go off premise to a nice restaurant in town, but we didn't want to once we got to Le Blanc. We ate in the Oriental restaurant twice - had Thai food one day and Vietnamese the other. We ate at the Mexican restaurant twice - best tortilla soup ever and the best chicken with red mole sauce I have ever had. The French restaurant was a special experience - with wines recommended for your different courses. We opted for eating a la carte instead of going with the tasting menu because we found the a la carte items to be more pleasing to our food preferences. The Italian restaurant was also gorgeous and yummy. Service at all three restaurants was outstanding.
The resort is gorgeous - you are greeted with a cool washcloth even before you get in the door. When you walk in the whole place smells like a spa. There is no typical check-in desk, but rather 3 low desks with seats in front of them where you check in. The lobby is gorgeous and spacious, with seating areas that overlook the side pool flanked by floor to ceiling white drapes. At the end of the lobby is the bar area which then opens into the pool area. There is a large covered patio with beautiful cushioned chairs right outside the building, then you see the infinity pool. The pool area is gorgeous - the infinity pool overlooks an ocean view. The pool area has different levels, with the lower levels overlooking the beach through low glass walls. The lowest level has a small heated jacuzzi pool and a man-made waterfall that you could also sit in front of.
The activities at the resort are very low key - no loud speaker announcements of the guessing game of the day or other pool activities. Rather, they come around with a large tray filled with magazines and let you know that there will be a Spanish lesson, drink-making lesson, horseshoes, water aerobics, etc. during the day. The early evenings found piano, cello, or violin musicians in the lounge and a fire show, salsa dancers, and karaoke at night. Unfortunately, spending all day at the pool, having pre dinner drinks and a nice dinner with drinks found us to be quite tired at the end of the day and we didn't make it to any of the shows.
The gym is well equipped - there are two rooms. One with treadmills, elliptical machines, bikes, and all the weight machines, and another with free weights, pilates machines, and mats. They offer yoga sessions every day but I never made it - I was already out at the pool before they were scheduled.
We are not gung-ho spa people, but my husband did enjoy a very nice holistic back massage and I enjoyed the excellent manicure and pedicure. The pedicure chairs have an awesome massage mechanism in them!
The beach was closed due to a significant beach project underway all up and down the hotel zone. We did get some enjoyment out of watching how the beach was partially rebuilt while we were there - sand gets pumped from a large ship through huge pipes, then large earth moving equipment flattens it all out.
We happened to be staying at Le Blanc as they were setting up for the Nextel fashion show on 11/21. That meant that the side pool was closed and the gym closed the last couple of days. In addition, a guest services staff member searched us out at the pool to let us know that there would be 4-5 children staying at the resort during our stay. They were children of the celebrities associated with the show. She also sent up a bottle of champagne and a fruit/cheese plate to the room in appreciation for our acceptance of the situation.
Another nice touch - you get transported to and from the airport in a Le Blanc Lincoln Navigator. There is no need to get herded into a crowd of people, then herded onto a van with others heading for other resorts.
The rooms - smaller than at the Sun but just as nicer or nicer. We really lucked out and upon insisting on an ocean view when we transferred over from the Sun, we got one of the Governor's Suites. A huge corner room with both the French balcony that all the other rooms have and another large side balcony that ran the length of the room. There were two TVs - one in the entertainment/mini bar armoire, and one in a piece of furniture near the foot of the bed where the flat panel tv rises out of it.
There are rooms that do not face the ocean but instead face the lagoon, so be sure to make sure which one you are getting when you check in.
Free calling to US/Canada and unlimited internet access in their business center is included.
Don't know what more to say - we thoroughly enjoyed our stay.
- Official Description (provided by the hotel):
- Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation. ... more less
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- Also Known As:
- Le Blanc Cancun
- Le Blanc Spa Resort Cancun
- Le Blanc Mexico
- La Blanc Cancun