My wife and I just returned from a 4 day, 3 night stay at Le Blanc. We booked late, so Partial Oceanview room was best room available and we ended up in suite #720. We also booked transfers through the hotel as part of our trip.
Arrival was easy - walk past all the tour booths, driver was right outside the door with my name on a sign. He loaded us up and we were on our way quickly. I had been to Cancun several times so I knew the drill, but first time travelers may not clearly understand... as long as you are still inside the airport - all the travel and tour sales people and bag porters do their best to get you to stop - until you get outside the glass doors - you have not gone far enough to actually find your ride if it was pre-arranged. Ride was quick and comfortable in a nice SUV. We were offered cold water. Ride took approximately 25 minutes.
Check in at hotel was elegant and simple. We were greeted by name with cool glasses of coconut milk and directed to a quaint desk to handle checkin operations and receive wristbands and room keys. The front desk agent then personally escorted us to the elevator bank and sent us to our floor where we were greeted by our floor butler who did an excellent job of showing us our room amenities and getting us settled in. We were there to celebrate our 10 year anniversary, and within 10 minutes of being in our room we received a note from our travel agent, our luggage, and an iced bucket of champagne with chocolate dipped strawberries and a note wishing us happy anniversary.
Prior to our trip, I had some trouble locating a concise list of what room amenities were provided and what we needed to bring, so I thought I would list these here. Our room had a vanity kit, a sewing kit, a shave kit, a dental kit, a shower cap, shoe polish, Bulgari soap, Bulgari lotion, shower gel, shampoo, Chi bubble bath, bath salts, a Chi brand hair dryer, a Chi brand flattening iron, slippers, and bath robes. Everything was good product quality and certainly could've lessened some packing.
Our room was highly comfortable, but was not as big as some other resorts in this area we have stayed at. Completely functional, but from my observation there are very few rooms available that have a balcony. This is something I really enjoy having on trips to this area. Certainly didn't lessen my view of the positives of this place, just noteworthy that if you like having a balcony, you need to plan early enough to ensure that you get one. The mini bar and liquor dispenser was restocked daily and had good variety.
The service is where Le Blanc really shines. The service is most definitely how this place earned its five diamond rating. I have stayed in many five diamond resorts, and I frequent the palazzo in las vegas, so that is my baseline for comparison. The service at Le Blanc is very much "in your face"... When you leave your room your butler is there to ask you about your day and to help with reservations. The waitstaff is everywhere and always helpful. The beach and pool attendants are thoughtful and helpful - towels, water, ice buckets, sunscreen, fresh fruit, iced rags, etc... the list goes on and on. I will "plug" a few of the staff who exceptionally stood out - our butler, Alex was fantastic and exceptional in all manners. Paschal at the international restaurant was with us on the patio for breakfast each day and always had a great smile and positive attitude, Luis at the pool bar was also superb and would go above and beyond for drinks, food, and even special concoctions for my pregnant wife... those things do not go unnoticed.
Pool and Beach:
These areas are meticulously maintained and are gorgeous. I have little comments beyond that - the pictures you will see online really speak for themselves.
Drinks: Drinks are good and top shelf liquor is available - just ask for it by name. They do have quite a few signature drink offerings - I tried many of them. Generally everything was good in this category, EXCEPT I found the beer offerings a bit limited, so I mostly stuck with liquor and mixed drinks.
Food for me was just "ok"... Nothing bad so to speak, but i found it just "on par" with other high end all inclusive places we have stayed in this area. I understand they are trying to cater to a multitude of people, and given that it is all inclusive I suppose it is adequate. Meals were all well executed, again with excellent service, we just found the food to be hit and miss. Certain items were very good, others were not as good... Oddly, breakfast was my favorite restaurant.
Le Blanc was seemingly not built around entertainment. Certainly it is not the focus of this place. In the evenings, there was elegant live music in the lobby bar before dinner - a cellist, a violinist, a pianist... The nightime entertainment was good, but again was typically short, and certainly not catering to the "late night" crowd. While we were there, they had a live band one night (we missed it), a tenor trio on the beach (very good, but short show), and a michael jackson impersonator (Good, but this is really a lip-sync dance show).. This was really it... This place is built for relaxation and pampering. Entertainment certainly seemed secondary. My wife was pregnant so we didnt mind, but for anyone who likes some late night fun - you will not be overwhelmed by the in resort offerings...
Spa is elegant, yet pricey. They made special accommodations for my wife to be able to receive specialized treatments which was appreciated...
This is probably my biggest "complaint" if you would call it that. Based on the length of your stay, you get "credits" that can be applied to several things in the resort. Beach cabanas, certain tours, upgraded wine at the restaurants, certain credits at the gift shop, spa, etc. This gets convoluted for a couple reasons - first, the credit has maximum amounts it can be used in any of the categories. Second, it seems prices were adjusted in anticipation of these credits being used. Third, you pay 16% tax on the "value" of anything you use credit on. For example, of our $500 in resort credits, only $150 was applicable toward the spa, whereas we couldve used all $500 toward a selected list of tours - one of which was a beach cabana for the day with a bottle of Moet... This cabana cost us $250 in credit, then $40 USD in taxes... that is pretty high for an amenity seemingly included at many other place. Another example is $75 off of Ray Ban sunglasses in the gift shop... Most of which start at $275. These same glasses around here are $175 - $200... I would prefer more straightforward pricing on extras and a lower up front cost of the resort, but I understand what they are doing to promote their inside sales.
All in all - this was an excellent vacation. Le Blanc is being run by a team of very hardworking good hearted people who are working their rear ends off to ensure we had a great trip. I would definitely stay again, and I would definitely recommend it to others... We had a wonderful time.
- Official Description (provided by the hotel):
- Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation. ... more less
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- Also Known As:
- Le Blanc Cancun
- Le Blanc Spa Resort Cancun
- Le Blanc Mexico
- La Blanc Cancun