My husband and I just stayed at the Le Blanc for the second time, the first time being in October of 2011 and our most recent trip was November 16-November 23 of this year. Just like other reviewers, our trip was perfect from the moment we stepped on the transportation platform at the airport to our return one week later. The hotel grounds, rooms, pools and beach are all beautiful and well-maintained. The food is delicious, varied and plentiful. The one thing that really sets the Le Blanc (and other Palace resorts) apart is the level of customer service and attentiveness. My husband and I are both in the service industry (I am a bartender and he is the general manager of a restaurant) and we have never experienced the high level of customer service the Le Blanc provides anywhere in the US.
Raul the doorman made sure our luggage was taken to our room upon arrival and also made sure our luggage was loaded properly when we were leaving.
Karina in guest relations made sure that we understood our resort credits and explained everything to us. She was as sweet and friendly as could be every time we saw her throughout our stay.
Our 9th floor butlers, Humberto and Jesus, were always attentive and accommodating, providing us with anything we asked for in a timely and friendly manner. Our in-room bar was out of vodka and my husband requested if it could be filled with Grey Goose (his preference over Absolut) and Humberto made sure that a bottle was delivered to our room within a matter of minutes. We never even had to push the button for the elevator, our butlers were so amazing!!
At the pools and the beach, you will find the staff ready and willing to set you up for a day of complete relaxation. Lucinda, the pool concierge, is absolutely wonderful, making sure you have the perfect set-up of ice cold water, towels and umbrellas, all doing so with the biggest smile. She learned our names quickly and made sure we were well taken care of our entire stay. We did rent a cabana for a day and found that to be a great experience as well. Martha, Javier, Mayra, Samuel, Laura, Henry, and Lorena were all great at the pools and beach as well.
The food at the Le Blanc is delicious...I think I ate everything on my plate at every single meal. We ate at the International for breakfast almost everyday and Rafael was our server 5 of those times...he was funny, nice and attentive and having him be our server was a great start to our day. Jesisai was also our server for breakfast and he was great, too and Daniela the hostess was always friendly and welcoming. We ate dinner once at the International and our servers were Santiago and Fausto...wonderful! Edgar the manager made sure that we had a lovely time.
Our favorite restaurant was Blanc Italia and we ate there 3 times. I am still dreaming of the shrimp risotto! Isaac is the manager there and he takes great pride in what he does, stopping by all of the tables and making sure the guests are happy. Manuel was our favorite server there, so friendly and nice! We also had the pleasure of having German, Gerardo, Alonso be our servers and Azuri, the hostess always greeted us with a smile.
We also ate at the Lumiere, the french restaurant one night. Everything was delicious and the presentation was beautiful. Montesserat was a gracious hostess and Alberto and Edgar made sure we had everything we needed, even cucumber or lime slices for our waters. My favorite part of the french meal was the dessert...the creme brûlée was amazing!
We ate at the 3rd floor pizza restaurant a couple of times and Fernando was great! The pizza was delicious and they had some interesting topping choices, like pears and apples that were really tasty. The 3rd floor also has a little pool and a beautiful view.
The have special coffee drinks in the lobby bar each night between 5 and 6pm and Manuel and Alejandro really know how to make some good drinks and put on a show along with it! My favorite part of the coffee bar is the huge bowl of whipped cream they use to garnish the drinks!
Elias in the lobby bar makes great drinks and does so with much joy and flair. Be sure to ask for the sangria of the day...they have some delicious combinations!
We used some of our resort credits to have a photo session at the lagoon and beach. Israel was our photographer and he gave us some of the best pictures my husband and I have ever had of the two of us. We have had a few of these photo sessions over the years and he was the best photographer we have had.
Being Palace Premiere members, we receive a manicure, pedicure, and 25 minute back massage. My masseuse was Ruth and my husband had Leilani...exactly what we needed after the long flight. Maria and Magdalena did our mani-pedis and they were perfect.
We had such a lovely vacation, the only downside was leaving! We can't wait to go back!
- Official Description (provided by the hotel):
- Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation. ... more less
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- Also Known As:
- Le Blanc Cancun
- Le Blanc Spa Resort Cancun
- Le Blanc Mexico
- La Blanc Cancun