Let me start by saying this was my 3rd trip to the mexico, having previously stayed at the Iberostar Grand and Excellence Riviera Maya. We were planning to get married at Le blanc 2 years ago, however had children in our party so plumped for the Iberostar resort. Needless to say, we were more than looking forwards to finally staying here. Possibly because we built it up, we were left a tiny bit disappointed.
We arrived after an 11 hour flight and were greeted with a glass of coconut milk and a nice cold towel and were checked in promptly. Prior to been shown our room we sat down with someone for some "Market Research." Basically he was trying to sell a membership to the elite club which is clearly what time shares have evolved too. Never really gave it a thought at the time but when we thought about it the next day, not really what you want after travelling for over half a day.
Our butler took us to our room and gave us a run down of everything. We upgraded to an ocean front honeymoon suite and it was nice. Frank, the butler was excellent and could not do enough for us, however we are fairly independent and never really utilised this service as much as some others may. He asked us what drinks we liked and made sure the mini bar was always stocked with them and sent us fruit platters etc on occasion. Nice gesture and went down well.
This typifies the service in the resort and, for me and my wife, was the best we have ever experienced. Whenever you thanked a member of staff, the reply would come back "it's a pleasure." This would seem cheesy and disingenuous in most locations, however not at Le Blanc. You get the feeling that it is genuinely their pleasure and the staff do take pride in giving you the best service they possibly can. Of particular note were Sheila, Ivan, Nifeldia (I think this is how it is spelt), Luis and Omar. Special mention though to Chris around the pool who I never saw not smiling in the whole 2 weeks, Rafael in the Restaurant who was superb and just as happy and Guillermo in the lobby bar who was simply perfect. For me, these people are huge differentiators and would be the reason I would go back here.
My CEO goes on about TNTs (tiny noticeable things). This is where I feel the resort does let itself down a little. When we arrived and went to the lobby for a drink, the shelves are full of spirits, however there was no Belvedere Vodka visible which is all the missus' drinks. We asked the barman and there was some but it was kept in the fridge. Was this to keep it chilled or was it to hide it so people drank the cheaper Absolute etc. I heard a guest asking why they never had cognac and he was told they had but again, no cognac was on display. For me, in a 5 star resort such as this, you should not have to hunt your drinks and I have never in other, comparable resorts.
to illustrate TNTs. A light fitting in the ceiling in the lobby bar was missing, leaving a hole where it should be. This was only replaced on our last day. The toilets by the lobby bar had been painted, however there was paint on the marble partitions between the urinals from the repainting. The pool was cleaned once that we noticed in duration of our holiday. The Lagoon pool had grime on the side of the tiles that remained there. We had no draught beer for around 4 days as they ran out. As a result they also ran out of cans of Sol and XX and only had Heineken and Tecate left at one point. They also ran out of straws for around a day and a half. Sun-loungers were the least comfortable I have laid on ever. The whole lobby bar could do with a spruce up as is looking worn and tired. You can not not fillet steak unless you book into the French Restaurant and you can not get lobster unless you pay for a romantic meal. You can use your resort credits for this meal, however still have to pay the tax so it still costs you additional money whichever way you dress it up.
Judge this as you may, you may think this pedantic and petty, however I think that all these little things add up and when you consider the placing on Trip Advisor and the cost of staying here, I can't help but be a little disappointed and underwhelmed.
We took a Gold Spa package and it was AWESOME. Highly recommend it, our own steam room, sauna and Jacuzzi followed by a massage and facial. Excellent spa area.
Food was very good, although as I stated above, the lack of accessible fillet steaks and no lobster really did take the shine off for me. Excellence had a restaurant dedicated to lobster tails and you could have as many as you like. At Le Blanc, I couldn't get one! Italian, Asian and Main Restaurants were all excellent, my wife especially enjoying the Banana Tempura. However the French was exceptional. We indulged in the tasting menu and it was superb. Service was prompt, knowledgeable and attentive. We loved it, however a couple we met and who were sat 20 seconds after us, met us in the bar an hour after we left the restaurant, having finished our 6 courses, only having been served 3 and walked out in rage. Perhaps we were lucky, perhaps they were unlucky. One personal irritant for me though in the main restaurant was once you had self served the buffet a waiter would try to take your plate for the 8ft walk to your table. This was not necessary and a bit of a farce for me. Again, may just be my taste but I do not think this added anything to the service and in fact detracted slightly because as they were doing this, they were not getting drinks etc.
All in all had a lovely, relaxing time. Service and people really were second to none, however a number of little things need looking at in my opinion as the attention to perfection simply is not there, which was surprising.
- Official Description (provided by the hotel):
- Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation. ... more less
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- Also Known As:
- Le Blanc Cancun
- Le Blanc Spa Resort Cancun
- Le Blanc Mexico
- La Blanc Cancun