I'm late submitting this review because I thought I would give Palace Resorts the opportunity to sort out my complaint regarding the so-called "preferential" rates offered to members. While we were at Le Blanc in December we found out that other visitors from London had travelled with Virgin Holidays for less than our members' rate. A quick internet search showed that UK travel operators were consistently cheaper across all Palace Resorts and at whatever time of the year. I put in a complaint while at the resort - Uriah Heap couldn't have been more unctuous, but of course they were powerless on site to do anything about it, they had no knowledge of tour operators offering lower rates, couldn't do anything except pass it on to their managment, yadda yadda. Now here we are 4 months later!! and still nothing has been done despite regular emails to chase them up.
In a nutshell, UK visitors DO NOT sign up to the membership scheme as you can get better deals without forking out vast sums to these shysters in exchange for "preferential rates" that are more expensive than any travel agent.
Regarding the resort itself, standards had definitely slipped since we first visited Le Blanc three years previously: chipped crockery, no wi-fi access in our room on the 7th floor (in this standard of hotel, in this century....really?), poor entertainment, weird piped "whale" music everywhere, and the French restaurant was a joke: they try to be "classy" but the hostess on the door was dressed like a street-walker, you could only choose silly tasting menus instead of proper a la carte, and the standard of the food was really bad - we could have drunk the souffle, it was so liquid, the steak was overcooked, and the dessert was just a tarted up choc ice! It's a shame because the waiters seem so proud of it, but you'd get better food in any little neighbourhood restaurant in France.
On the plus side, most of the staff were extremely pleasant, as usual, and the pastry chef who produces the desserts at lunchtime is a genius.
- Official Description (provided by the hotel):
- Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Travelocity, Orbitz, Hotwire, Hotels.com, Jetsetter, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Le Blanc Spa Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Le Blanc Cancun
- Le Blanc Spa Resort Cancun
- Le Blanc Mexico
- La Blanc Cancun