Stayed at Le Blanc for 5 nights...left on NYD so we were there for NYE. We have traveled extensively to many 'beach' resorts across Mexico and Southeast Asia. I would classify us as pretty average maintenance travelers...not demanding, don't expect perfection, but like to spend decent money on holidays and enjoy ourselves.
Le Blanc is an interesting review because typically places either generally disappoint or truly excel. Le Blanc leaned more toward excels, but as some have said it's just not quite there...it's 'almost' there. However it never really disappointed in any area. Here are some specifics:
At the service level...meaning the folks who actually provide the service...Le Blanc is phenomenal. Jesus our floor butler was fantastic. Laura at the main pool is one of the hardest working people I have ever seen. Raul at the pool bar was ridiculously awesome. Room service was always fast. Everyone at the buffet and restaurants were great. We have had slightly better service at a couple of boutique places in Asia, but for a resort this size it was by far the best i've seen. 5*
The small issues that I saw were in observing the operation and the process (management?), not in the effort of the staff. I'm a geek and it's sort of what I do for a living so I like to observe. Not a big issue to us - but also one of the reasons for not giving 5*. For example, one day around 10am when everyone was getting to the pool, they had a staff meeting at the bar for about 20mins. Didn't bother us, but I could see it as a reason why some people who have written reviews were upset at service speed. Why would you hold a meeting at the time when everyone was arriving and looking for service? There also isn't really any method to serving folks at the pools...the staff just sort of walks around...very inefficient. Why not have little flags people can raise if they want service, so there isn't any confusion? So easy and would be so much more efficient. Have also stayed in places where you have a button you can push to call for service. I could also tell that people who tipped certainly got preferential treatment vs those who weren't tipping. Nothing wrong with that, and was great for us as we love to tip and reward folks for their hard work, but at a 5* place there shouldn't be a distinction. Not for what you're paying already. And finally, there were always just a few things off at the buffet. For example most days at breakfast they didn't have napkins...so weird. Then would come out with a big pile from the laundry at random points. Bad planning. And for the NYE buffet dinner, they tried to set up a small steak and lobster grill outside, staffed by one poor young kid who was trying to serve 20 people. The grill wasn't hot enough, and there was no coordination in the line, so people like me stood there for 20mins waiting and finally gave up. However - and this goes back to how awesome the staff is - they finally started cooking steak and lobster everywhere they could...on the griddle inside, in pans at other stations, etc. All out effort by the staff to correct a problem that should never have happened in the first place.
Again - we're not snobby travelers - so I marveled more at the staff's effort to overcome these issues more than got frustrated at any of it. But all of it was avoidable, and 5* places avoid it and set their staff up for success. Also wanted to provide specific examples, as some of you like us couldn't care less, but I know some of you wouldn't stand for it :)
OK...good but not amazing. However the breakfast buffet is probably the best i've had for a hotel buffet, and we've stayed at some nice places. Superb quality. We did the beach dinner with steak and lobster, which was very cool, but the food was 'meh'. I think the best part was the chocolate dessert - fantastic. Overall the experience was great, but the food wasn't brilliant. Generally the restaurants were good...excellent for an all-inclusive, but not top-shelf restaurant type good. I will say though that there is a chicken sandwich on the room service menu that I absolutely freaking loved. Ordered it 3 times I think - very simple but so tasty. We ate once for lunch at the terrace and our food was cold...I had a calzone and my wife had pizza. The calzone was excellent - although I could tell they forgot it so it had been sitting for a bit and got cold. No biggie - would highly recommend and the staff was fun.
Again just OK. A bit of a letdown for what you pay. Nothing really special but not bad either. We booked a Junior Suite and ended up with a lagoon view, which was a little disappointing. Although I know with a Jr Suite you run that risk, so no deduction there :) Lots of natural light and enjoyed having a walkout balcony with table plus a french balcony. With an ocean view it's probably the best room other than the Presidential. Where I do take off points is the noise level...as every night around 1-2am our next door neighbors would come home drunk and screaming outside our door at each other. Was so loud they might as well have been standing next to our bed. No problem with folks having fun - but a 5* place doesn't have that issue...unfortunately in that case there isn't really a fix.
We actually never went to the beach other than the dinner, but it was much nicer than I expected. Much more beach than I thought there would be, and the sand if soft and beautiful and the water is clear and very nice. At the pool - and this is another small deduction - sadly there was the standard 'chair reserving' that went on in the morning. Typically i'm guessing it's not an issue, but since it was NYE I assume they were at capacity. So if you weren't out there early or had tipped staff to reserve a chair, then you were out of luck. Any other time I think you're fine, but the main pool chairs filled up fast. Of course you could always go to the lagoon pool, which we did a couple of times and really enjoyed, but there shouldn't be an issue with main pool chairs at a place like this. The pool itself was great, although around 3pm every day the shade takes over and everyone starts to pack up. The staff also starts coming out around 4pm to clean up, and seems more focused on putting everything away than serving at that point. Very nice touch though was bringing everyone out popsicles as things wound down.
Spa is AMAZING. Brilliant. Did hydrotherapy twice and had two massages. By far and not even close the two best massages i've ever had. The facility is fantastic - way more than I expected. Very, very relaxing. Would never of course pay those prices, but with resort credits it was no problem. Just great. The gym also was brilliant for a hotel/resort. Classes all day and plenty of machines and weights. Spa and gym are truly, truly excellent.
Other random stuff:
Another good example of the service I mentioned above - roughly 3 weeks before our stay I got an email about reserving spa and tours. I replied with spa services we'd like and times to reserve, as I figured for NYE it's best to reserve early. I never got a reply. I followed up several times - no reply. I emailed two other people, who assured me the first person would reply that day with confirmations. No reply - ever. Once we arrived at the resort I confirmed the appts had never been booked, so we had to book whatever times they now had available. Those times were fine - but a 5* place shouldn't have this issue. Of course the staff at the resort absolutely bent completely over backwards to fix it and let us know it's not acceptable. Asked me to forward the email chain, and also took us to the airport for free in the Navigator. Service above and beyond - but all those folks should never have had to deal with it. But they more than made up for it - covering for someone else's mistake.
Bottom line is Le Blanc is really, really nice all-inclusive, but it's still an all-inclusive. So set your expectations appropriately. It has some of the same issues most all-inclusives do, but goes above and beyond with service. For the price I just can't give it 5*, although the staff on-site is absolutely 5* without a doubt. We won't go back, mostly because we always like to try new places, and it just didn't blow us away. But it's very nice, and the best all-inclusive in Mexico we've been to.
- Official Description (provided by the hotel):
- Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation. ... more less
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- Also Known As:
- Le Blanc Cancun
- Le Blanc Spa Resort Cancun
- Le Blanc Mexico
- La Blanc Cancun