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“Great time,great service”

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Sunset Marina Resort & Yacht Club
Ranked #30 of 176 Hotels in Cancun
Certificate of Excellence
Reviewed March 13, 2014

Thank you to the staff of Sunset Marina & Yacht Club.
Exceptionally clean resort, well looked after.
Special mention for extra service to Conchi Colonga in housekeeping she made each day special. Incredible towel art along with great service, thank you Conchi.
Dinning room staff were always pleasant and ready to be helpful. Special thanks to Jose Ramos, Mesera, and Zacharias. They went out of their way to get the requested strawberry ice cream. To the cooks, and food preps the food had great variety and great taste, thanks. The fruit art was something to admire and look forward to each day.

The best new option was the ability to phone home for free to check on family. This is so appreciated.

With some question asking,we learned about the options at the various sister hotels and that we could use. This information is not generally,shared we needed to ask many questions and go to these hotels to get the info. We have owned here for several years and were not informed of these options previously.
Thanks for a good holiday.

Room Tip: Third level has a nice view plus the fitness value of doing stairs. Caution: the marble flooring is...
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  • Stayed: March 2014, traveled with friends
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Thank Elsie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,001 - 1,007 of 2,218 reviews

Reviewed March 10, 2014

We had such a fantastic holiday at the Sunset Marina form Spring Break - great staff and service! We really enjoyed chilling, drinking, playing sports etc... definitely going back next year!! Special mention goes to Ellie, Ivan, Bene & Alex for the great entertainment and volleyball fun... Kill The Mouse!!

  • Stayed: March 2014, traveled with friends
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Thank SamLuto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded March 20, 2014

We strive to provide a charming and unique experience to our valued guests and we are delighted that you were able to enjoy every aspect of your stay with us.

We thank you for your kind comments and look forward to your next visit, hopefully soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2014

Three couples of us recently spent a wonderful, sun-drenched week at Sunset Marina on Cancun's lagoon. The resort is spotlessly clean; every time we looked around, someone was cleaning windows, washing down walkways, sweeping sidewalks, etc. The site is beautifully landscaped and has great views of the lagoon. A convenient water taxi is available to visit the property's sister resort, the Sunset Royal, Cancun, with access to bars, restaurants, a large pool and a big, beautiful stretch of Caribbean beach. Both sites have various kinds of outdoor spots for sunbathing or just sitting by the pool or reading in the shade. We enjoyed sailing and kayaking on the lagoon, besides taking an excursion arranged by the resort to the Mayan ruins at Tulum and a natural water park called Xel Ha. I would recommend both as possible side trips during a stay at Sunset Marina. The spa offered us a very nice relaxation massage one afternoon at additional cost, but everything else, except the excursion, was part of our all-inclusive package. The drinks were free-flowing, the food bountiful and great tasting. I especially enjoyed all the fresh tropical fruits, made to order omelets and breads and pastries at the breakfast buffet. The lobster dinner at La Vela was top-notch, as was a dinner at the Marina Grille where we were attended to expertly by Juvetino. Rudy, the man in charge of the buffet restaurant and his wait staff were superb. Always polite and very friendly. Our rooms were kept spic and span by our maid, Flora, who surprised us daily with her towel creations that decorated our room. We had swans, rhinos and a heart made for us as well as sweet treats and personal note one night. Sunset Marina was one of the best vacation experiences I've had and I give it high marks for hospitality and cleanliness. I would love to stay there again sometime!

  • Stayed: February 2014, traveled with friends
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Thank 576Lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2014

The kids club at the sunset lagoon was great for the kids and it is easy to have an overview of the kids when at the pool or restaurant. Service at the pool bar and restaurant were great, in particular Miguel Martinez gave service with a smile. Also, the daily fitness classes they offered was great to stay active. One suggestion for improvement is their shuttle service to the airport, need to schedule it a day in advance and even when I did, if you are not in the list at the airport they cannot take you and other form of transportation are costly (taxi) or lengthy (bus). Another suggestion would be to offer small fitness center (treadmill, bike and small weights).

  • Stayed: February 2014, traveled with family
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Thank Ruben B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded March 20, 2014

Thank you for choosing Sunset Marina as host of your recent visit to Cancun and for taking the time to share your experience.

Recognizing that a fun vacation includes a sufficient variety of activities, for both adults and children, Sunset Marina offers plenty of options and we are delighted you enjoyed them.

We hope to see you back on your next trip to Cancun.

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Reviewed March 9, 2014

As I have stated previously, have been staying at Royal sunset for at least 15 years enjoying 2 weeks, filled with sun, super cuisine, friendly faces, meeting new friends and just an all around special experience.
While we stay evening hours and nightly at Royal Sunset we spend at least 6 out of 14 days over at Sunset Lagoon. The reasons are: free frequent trips from pier of Sunset to the Marina on a 10 min. motor ride through natural habitants, which take your breath away and so relaxing .The Marina offer us gratis, sailing, kayaking ,semi formal (shirts/shorts fine and bathing suit wraps) outside luncheons complete with an assortment of prime rib, sea food etc topped off with" hard to choose", desserts.
The suites which we tour yearly are of authentic décor, Mexican fashion, cheerful and inviting..and are well done. In fact it is a toss up which hotel/condo to choose, the Ocean or Lagoon.. I feel that if you have young children the lagoon might be the first choice as pool more children- oriented It has a fun slide..., sand volley ball area always in place and lagoon calm and great for the above mentioned activities. Great time to teach little ones how to sail or kayak...
We enjoy the second more casual..outdoor cabana/restaurant literally on the water, which serves hamburgers ,Rubens, .pizza baked in an old brick wooden pizza oven...a new feature.!..We love the calzones too and oh yes, fried mozzarella sticks...Yum!
Would never miss our tine at the Sunset Marina as this is half of our take away of the special memories.
Must add that nightly shows are part of the entertainment here as at the "Royal" .. lagoon offers swim up pool- bar, afternoon fun games such as bingo.with lots of interaction with adults and children.
Staff friendly and so into kids and activities.. even a daily choice in arts and crafts such as ceramic objects to paint solo or with friendly teaching assistants.
Remember you have privileges at the Royal sunset too for ocean/beach time or a 5 star dress-up dinner in the Atrium.(name has changed but we still call it this)...and...Sunset's outdoors dinners with shows which are so professionally done...."Enjoy"!..

Room Tip: The rooms/condo away from pool area more solitary and they are facing the Lagoon....Colorful, cheer...
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  • Stayed: December 2013, traveled as a couple
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Thank Victoria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded March 20, 2014

The continued return of a loyal guests is the highest honor that we can have and we thank you for bestowing this upon Sunset Marina and Sunset Royal. We appreciate very much your feedback and continued loyalty.

We love making great hotel experiences, and we hope to continue doing just that for you for many years to come and I look forward to exceeding your expectations.

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Reviewed March 8, 2014 via mobile

My wife and I have been to Cancun four times before this and this was our favorite hotel so far. Every single employee is so friendly. The hotel is always clean and housekeeping works hard. The food was terrific on the all inclusive plan. Would be even better if we drank! GREAT location if you like water activities. Take yacht tour to Isla or kayak around huge lagoon. Free water taxi to sister hotel with awesome beach. We will be back!

Stayed: March 2014, traveled as a couple
Thank ferriswheelboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded March 20, 2014

Thank you very much for continually visiting us and furthermore for letting us know your feedback.

We are delighted to read about your recent visit; we love making great hotel experiences, and we hope to continue doing just that for you for many years to come.

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Reviewed March 7, 2014 via mobile

This resort was so amazingly beautiful&everyone was so helpful and sweet, even when our wallet was stolen (not at the hotel!). They directed us to tons of great places and helped us figure out the money difference. Our favorite employee was elie! He made staying at the hotel all day super fun! Water aerobics, cooking lessons, swimming, bingo and catamaran ride! All In one day even! He was so sweet and did a great job with all activities! A very busy, positive guy! Give him a raise!!! The view was amazing! Gorgeous pool right next to the ocean! Our suite had a hot tub in the bedroom and gorgeous showers too. Big comfy bed and big comfy couch. Thank goodness for this beautiful resort cuz our whole day traveling to there was infuriating. (DO NOT USE BEST DAY SHUTTLE). They will happily set you up with a shuttle, taxi or inform you about the bus. We used the bus almost the whole time cuz it was so easy and cheap. (DO NOT go to the first restaurant out of the hotel to the left. Beautiful view but disgusting food and bad service. ) Maid service was great. Everything was very clean and well decorated. Will definitely visit again! Soon I hope!

Stayed: February 2014, traveled as a couple
Thank Wickedtrixy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this reviewResponded March 20, 2014

Thank you very much for your candid review and for taking the time to share your feedback and concerns, which are very important for us since they enable us to make positive changes where needed.

We delighted that our team was accommodating and friendly and look forward to the opportunity to welcome you back soon.

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Additional Information about Sunset Marina Resort & Yacht Club

Address: Blvd. Kukulkan Km. 5.8 | Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Free Breakfast Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in Cancun
#30 Family Hotel in Cancun
#46 Romantic Hotel in Cancun
Price Range: $193 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunset Marina Resort & Yacht Club 3.5*
Number of rooms: 177
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Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon

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