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“Everything made possible”

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Sunset Marina Resort & Yacht Club
Ranked #30 of 181 Hotels in Cancun
Certificate of Excellence
Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Everything made possible”
Reviewed May 3, 2013

Five girls came with myself to the Sunset Lagoon looking for a relaxing yet fun vacation. We fit everything into our schedule from relaxing on the beach, enjoying good meals, scuba diving, parasailing, and days/nights out in the city. Everything each of us wanted to do was made possible with assistance. The resort staff was exceptional, most notably Alexander Perez, who promoted the evening events and checked on us periodically throughout each day. His energy and spirit fit the setting well, is a very trustworthy person, and we will definitely be coming back!

Thank you!

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
1 Thank rjr232008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, May 9, 2013
Thank you very much for taking the time to post a review on Trip Advisor following your recent stay with us.

In the heart of Cancún’s hotel zone, Sunset Marina is in the ideal location for a Cancún vacation, and we are delighted that you enjoyed this experience.

It is lovely to read that you will return to stay with us again. Please check our website for the very latest special offers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,909 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (420)
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English first
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 2, 2013

Our package included being picked up at the airport. We waited for almost half an hour before the person came for us.
We had a "regular room". We had to climb up 36 steps to get to it! At 71 not as easy as when I was 31! We were moved on the 2nd day to a room that was inundated with mosquitos. It took another day to get the room sprayed and they the mosquitos came back.
On our last day the air conditioner went out and it was a very humid day. The air ocnditioner did not get fixed and we barely slept that night. At 11 pm we got a call offering us another room but since our wake-up call for for 4:30 am we declined.
Meals were mediocre and ubiquitous. Day after day the same things were set out, called different things but were the same; small pieces of grilled chicken, fish or pork. Lots of salads were available but I stayed away from them for 3 days fearing getting tourista. On the 3rd day I did eat salad and on the 4th day I had tourista. It stayed with me though our departure.
A "snorkeing trip" was part of our package. It was billed as a 30 minute trip to Isle Mujares and then snorkeling then lunch, then into town, then back to the hotel. We spent over an hour getting across to the Isle. Then we were given fins and a snorkel, told to jump in the water, and spent a total of 20 minutes in the water. We were constantly being told to keep moving, following one of the guides, until we were told now we would be getting back into the boat.
We were not given the opportunity to freely explore the fish in the water or swim around. Calling it a "snorkeling trip" was a farce! This was extremely disappointing as this feature of the trip had helped me make up my mind to purchase this particular trip. Throughout the day the 3 men on the boat tried to sell us things. We decided to buy a video of the day, which we were told would include the boat trip, our hotel, and local fish that we'd see when we snorkeled! The videos cost us $40.00, which we thought would cover 2 video's. We were told they'd deliver them to the hotel reception. Only one was delivered and no one knew how to contact anyone to get the other one. (another rip-off). The video we got was 14 minutes long. It had a few good shots of all the people on the boat, no shots of the hotel, no fish in the local waters, and lots of shots of the 3 men who were running the trip in hula skirts "entertaining" the group prior to passing the bucket for tips. We would have had much more fun renting a boat and going to the island for the day and snorkeling on our own.
I would not go back to this hotel and would not recommend it to a friend.

Room Tip: Ask where the room is located. Some have elevators some do not. Ask to be away from the street as...
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  • Stayed April 2013, traveled with family
    • Value
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Helpful?
1 Thank Glorias71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, May 9, 2013
We sincerely appreciate and value your feedback.

We regret to hear we failed to provide you with a vacation experience which reflects our commitment to quality and excellence. We make sure this is done to avoid any confusion or hassle for our visitors to ensure a worry free and fun vacation.

Please know that we value the opinions and comfort of every guest. We seek to create the most positive and unforgettable resort experience possible. When shortfalls occur, we work hard to remedy them in a timely manner.
We certainly hope to welcome you back in the future for an opportunity to restore your confidence in us.
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Eagle, Colorado, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 30, 2013

Very nice, quiet, clean and well run resort. The staff was very friendly and helpful, especially Jose Luis and Carlos Ortega at the front desk, and we really enjoyed Sergio, Alejandro, Rudy and Eunice at the dining room. We loved the water taxi to the Sunset Royal. The kids had a blast learning how to Fly Board and the instructors were great. We had fun fishing on the "Polo Horse" whose captain and first mate were very accommodating. The food was decent in the buffet, and we really enjoyed our sit down dinners in the dining rooms, for which you have to make prior reservations. Overall a very enjoyable trip.

  • Stayed April 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, May 2, 2013
We are delighted to read your very positive posting on TripAdvisor regarding your recent stay with us.

We have shared your very kind words with all the staff with whom you came in contact, from the Front Desk to the Restaurant. The fact that you found all the staff thoughtful makes us so very pleased.

We all look forward to your next visit. Please remember to follow us on facebook for updated resort and destination information.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 30, 2013

Until recently known as Sunset Lagoon, my family and I have visited this resort or one of its affiliates since 1994. We continue to return because of the quiet lagoon setting, but mostly the friendly care and courteous interest we receive there. It is a short trip by boat or van from this resort to Royal Sunset Resort oceanside for more excitement and all the amenities of that resort as well. But here we encounter the friendliest and most helpful staff in bellboys Fabian and Jose Luis, faciltators Aurora and Arturo, Henry in the Italian Restaurant, La Vella, and Rudy and his staff in the main restaurant area. We are never disappointed and look forward to returning year after year for another exciting and entertaining vacation experience in beautiful, colorful Cancun.

  • Stayed April 2013, traveled solo
    • Value
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Helpful?
1 Thank 48237apiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, May 2, 2013
We very much appreciate comments from guests and even more so when the guest is a repeat visitor.

It is a real pleasure to know that you found Sunset Marina to be your favorite to stay in Cancun. Your praise on the quality of service is certainly the most important compliment to us. Please know that we will be sure to share your positive feedback with all of our staff.

We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brea, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 23, 2013

Resort has great amenities and rooms, but the feature that really made our trip so wonderful was the service, Everyone was so willing to help us with anything we needed. All of the staff loved on our little girl the whole trip and always made sure we had everything we needed for her. Alejandro made sure to serve us each day we were there and always looked for us. He was such an amazing server for us! We cant wait to go back!

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
1 Thank Zac M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, May 2, 2013
We would like to thank you very much for your encouraging comments on our hotel and staff. It is always great to receive positive feedback on numerous aspects of the hotel services and amenities.

We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 23, 2013

Alexander was a great promoter of events that they have going on every day at the resort. Great food and entertainments daily. Free transportation to sister resorts made it convienant. Kitchen it in room helped save money. But they also had an all inclusive with pretty good food.

Room Tip: our room faced the ocean and was amazing to wake up every morning to.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lucy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, May 2, 2013
We thank you for taking the time to write your opinion on your recent stay.

Please allow us to reassure that we are extremely proud to have provided you a positive experience at this paradise, which reflects the commitment and quality of service we have provided through the years. Your feedback helps us to know how we can still improve the experience of our guests.

Our staff takes great pleasure and pride in providing exceptional service to ensure our guests have a great experience and we would be honored if in the not too distant future we have the pleasure to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kindersley, Saskatchewan, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 23, 2013

We just recently had a family vacation, (8 of us). We were so happy to see some of the staff that remembered us ( our second trip) like the recreation guys, (Alexandar, David, and Ivan).These guys showed us again why we love it here with their exceptional service and fun. The bartenders were also really great, Raul was awsome in making drinks just the way we liked them (within reach ha,ha). Christian at the pool bar was beyond reproach and made our afternoons quite enjoyable.Roger and Zaruidso also showed great service.The hostess of the buffet (Eunice) really welcomed us as if we were back home.
The service reps were not really all that helpfull. I had wanted to talk to one about our boat trip to the Island of Woman. Their was nobody at the hotel, one of the guys from the other side of the conerige desk phoned somebody and then I waited quite a while expecting someone to show up, I kept coming in from the pool to see if they had arrived. Eventually the guy who helped me before phoned again and found out nobody was coming. If I based our trip on the service we got from theses guys we would not come back. The people I mentioned at the beginng, made our trip so enjoyable that we wil be back to see them. Hopefully this problem with the reps with be gone.
We would recomend this place to any family or even a couple or singles as the staff will make you feel so right at home you won't want to leave.

  • Stayed April 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cheryl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, May 9, 2013
We thank you for taking the time to write your opinion on your recent stay.

Please allow us to reassure that we are extremely proud to have provided you a positive experience at this paradise, which reflects the commitment and quality of service we have provided through the years. Your feedback helps us to know how we can still improve the experience of our guests.

Our staff takes great pleasure and pride in providing exceptional service to ensure our guests have a great experience and we would be honored if in the not too distant future we have the pleasure to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Marina Resort & Yacht Club

Property: Sunset Marina Resort & Yacht Club
Address: Blvd. Kukulkan Km. 5.8 | Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Free Breakfast Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in Cancun
#36 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sunset Marina Resort & Yacht Club 3.5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon

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