We joined the "Sunset Group" as Time Share Owners in 2004 and try to visit each year. Though the group has larger/high rise type hotels, each year we choose this location due to the personal attention and service that we have received every year! The staff members remember us each year, the drinks we like, and other personal details we have shared over the years with them. It is very warm and welcoming to visit a Country foreign to my own and feel so "welcome" like we have never left!
Over the years there have been MINOR issues that have come up that are not extraordinary and almost expected when travelling to a different Country. However, the Staff and Management are always patient, understanding, and rectify any issue that is within or perhaps out of their control by going the extra step in making our family feel valued as patrons but also as member/time share owner.
If you have children, I HIGHLY recommend this resort. They have a nice play area on the lagoon beach next to the pool and beach area that we visited each morning after our breakfast at their wonderful open aired restaurant. Sunset Lagoon also has a "Kid's Club" that is in the playground area next to the pool and they provide activities such as art projects and games for the children. The pool is about 20 yards from this area and allowed for me to sit in the pool while still watching my child enjoy her special vacation activities. This year we had the wonderful experience of meeting KAREN, who was very interactive and wonderfully patient in assisting our 5 year old with her "activities" in the Kid's Club. There are also special events like beach evening entertainments and meals, bingo poolside, kayaks, and much more to do on site and if you fancy ocean side they provide a free water taxi to their other property.
As a parent and frequent foreign traveller, I continue to be impressed with this resort. The restaurant quality and selections available, top shelf liquors as part of all inclusive, room accommodations, and especially the staff and their genuine desire for traveller satisfaction is what keeps us coming back. I would like to personally thank all of the staff another great annual vacation (03/2013) specifically Raul, Karen, Gonzalos, Ferino,the wonderful snack bar pizza maker who I enjoyed on a daily basis, and ALL the staff who continue to provide us with a great experience!
If you desire personal attention and not just being "another guest", this is the place for you!
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- Also Known As:
- Sunset Lagoon Resort Hotel And Marina
- Sunset Lagoon Hotel Marina
- Sunset Lagoon Cancun
- Cancun Sunset Lagoon