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“Family Oriented Resort and Time Share Property”

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Sunset Marina Resort & Yacht Club
Ranked #28 of 176 Hotels in Cancun
Certificate of Excellence
Reviewed April 11, 2013

We joined the "Sunset Group" as Time Share Owners in 2004 and try to visit each year. Though the group has larger/high rise type hotels, each year we choose this location due to the personal attention and service that we have received every year! The staff members remember us each year, the drinks we like, and other personal details we have shared over the years with them. It is very warm and welcoming to visit a Country foreign to my own and feel so "welcome" like we have never left!

Over the years there have been MINOR issues that have come up that are not extraordinary and almost expected when travelling to a different Country. However, the Staff and Management are always patient, understanding, and rectify any issue that is within or perhaps out of their control by going the extra step in making our family feel valued as patrons but also as member/time share owner.

If you have children, I HIGHLY recommend this resort. They have a nice play area on the lagoon beach next to the pool and beach area that we visited each morning after our breakfast at their wonderful open aired restaurant. Sunset Lagoon also has a "Kid's Club" that is in the playground area next to the pool and they provide activities such as art projects and games for the children. The pool is about 20 yards from this area and allowed for me to sit in the pool while still watching my child enjoy her special vacation activities. This year we had the wonderful experience of meeting KAREN, who was very interactive and wonderfully patient in assisting our 5 year old with her "activities" in the Kid's Club. There are also special events like beach evening entertainments and meals, bingo poolside, kayaks, and much more to do on site and if you fancy ocean side they provide a free water taxi to their other property.

As a parent and frequent foreign traveller, I continue to be impressed with this resort. The restaurant quality and selections available, top shelf liquors as part of all inclusive, room accommodations, and especially the staff and their genuine desire for traveller satisfaction is what keeps us coming back. I would like to personally thank all of the staff another great annual vacation (03/2013) specifically Raul, Karen, Gonzalos, Ferino,the wonderful snack bar pizza maker who I enjoyed on a daily basis, and ALL the staff who continue to provide us with a great experience!

If you desire personal attention and not just being "another guest", this is the place for you!

Room Tip: The two room suites are wonderful for families with children or large parties travelling in a group.
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  • Stayed: March 2013, traveled with family
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Thank JenniferM03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this reviewResponded May 2, 2013

There is no greater satisfaction, as customer service professionals, than receiving kind words from a valued Member of Sunset Group.

Providing unmatched guest service is a hallmark of our Company and we are especially pleased to read that you felt this commitment during your stay. It was my pleasure to share your positive experience with our team.

We hope to have the privilege of hosting you on many more visits.

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1,126 - 1,132 of 2,167 reviews

Reviewed April 8, 2013

We have stayed at this location for 6 years after we bought a VIP package and the Yacht Club membership.
The entire experience was absolutely great for our entire family.
We even took our 7 month old granddaughter with us because we owned the large two bedroom suite.

The food choices are very good at the restaurants there and the staff is what makes this place a lot of fun.
They actually make you feel like family.

The staff sets up dinners on the sand a couple mights each week with a theme menu and entertainment.

We also liked the fact that the place is on the lagoon side of Cancun, so the water is never rough and kids can play in the water without the parents having to worry.

There are bikes to ride, Kayaks and catamarans too that are included in the stay.

This a quiet place and very family oriented.

Give it a try,

Room Tip: Ground floor, Lagoon side
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  • Stayed: May 2012, traveled with family
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1  Thank Harry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this reviewResponded April 29, 2013

Thank you for taking the time to post you comments on TripAdvisor.

We are delighted to have you as a repeat visitor and distinguished member of Sunset Group.

Sunset Marina provides the services of a large resort with the intimacy of a small hotel. All resort amenities are close to the rooms, which makes walking to the lagoon, pool, theater, spa, and restaurants quick and easy, as you and your family have experienced for six years.

We look forward to welcoming you back to your home.

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Reviewed April 8, 2013

It was a great location. You are on the lagoon side not the beach side. So you can take a boat or bus to the sister hotel that is right on the beach. You will have full access to both properties. The rooms overall were nice each room had a small hot tub on the balcony.

  • Stayed: June 2012, traveled with family
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1  Thank Wandering_Freee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this reviewResponded April 29, 2013

It is our pleasure to read that Sunset Marina fulfilled your expetations.

This captivating resort also offers access to its affiliated resorts’ beaches and facilities with complimentary shuttle service throughout the day.

We hope to welcome you back soon and encourage you to try one of our fantastic spa treatments, which are a combination of ancient Mayan Wisdom with today’s technology.

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Reviewed April 3, 2013

We have been staying at Sunset Marina and Yacht Club for several years now, but this year has been one of our most enjoyable vacations, despite the less than cooperative weather.

The rooms, food, and staff were excellent as usual, but this year there were many who provided service above and beyond. Thus making my husband, mother- in-law and myself feel like cherished guests.

Our thanks to Fabian for fantastic service. The wheelchair was very much appreciated.

Rudi and Eunice at the buffet. My mother in law is still speaking of the warm welcomes and attention she received at each meal from the two of you.

Thank you Yuli for all the cooking advice and explanations. With much help from you and Eunice I was able to buy a maricona and will soon be making homemade tacos!

To Zacarias,Rigoberto, and Francisco we thank you for your attentive service whenever we were there. Your service was excellent,and we appreciate the number of times you carried my mother in law's plate to the table and helped her in any way. Often before she realized she needed it. We also appreciate you sharing your knowledge of Cancun with us.

Seferino, thank you so much for going above and beyond to get strawberry ice cream for my husband.

We also liked the fact that there is wifi service available in the rooms. A great improvement.

The pizza oven and Marina Grill are nice additions to the services at Sunset.

  • Stayed: March 2013, traveled with family
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2  Thank rozsutley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this reviewResponded April 11, 2013

There is no greater satisfaction, as customer service professionals, than receiving kind words from a repeat visitor.

Providing excellent service is what we strive to be known for throughout our resorts, and we are especially pleased to read that this sentiment came through during your stay. It was our pleasure to share your positive experience with our team. They truly appreciate hearing from satisfied guests like yourself, and we all look forward to your return.

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Reviewed April 3, 2013

I've been going to the Sunset Marina and resort for 6 years. It's so wonderful to see some of the same people, Fabian, Luis, David and Ivan to name a few. Fabian & Luis greet you like old friends and treat you so well. David and Ivan are so much fun, they can really get the pool crowd involved! They have a tough job, and always have a smile on their face and something funny to say.. They "play" with enthusiasm and gusto! What a wonderful week!

  • Stayed: March 2013, traveled with friends
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1  Thank greeneyes2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this reviewResponded April 29, 2013

Thank you for your kind review.

It was a pleasure for us to welcome you back to your home away from home.

We appreciate you kind compliments and will make sure to share them with our team.

We will be very happy to see you back hopefully soon.

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Reviewed April 3, 2013

I recently stayed at the Sunset Marina with my mom over spring break, and let me say we had a great time!! From the activities around the pool to the entertainment at night, we always had something fun and interesting to do. The evening shows were hilarious, and we looked forward to them every night. Alexander and David were great, treated us beyond exceptional and we really enjoyed their company and attentiveness.
The food in the buffet was very good, I've been to many resorts where they serve the same thing over and over. Here the buffet was different everyday and there was a good variety. There is also an Italian restaurant and the Marina grill that are part of the all inclusive. Great meals there as well.
Around the pool I never had to leave my chair, the servers brought your drinks and food right to you. A few times I didn't even have to ask for anything, they knew exactly what I was drinking and brought it right over.
The hotel room was nice, no problems, lots of space and very clean.
We made friends with so many if the hotel staff; some I will never forget. I would go back to Sunset Marina in a heartbeat!
-Brenna

  • Stayed: March 2013
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1  Thank _brennapaulson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this reviewResponded April 29, 2013

Thank you so much for your kind words. We are very fortunate to work with a great group of people, we as a team truly enjoy what we do, you are very kind and we hope you will visit again soon.

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Reviewed April 1, 2013

First I need to say we are owners at this property. It is like coming home for us. It's good to see many of the staff still there. Fabian at the desk is so nice and we always look forward to seeing Rudy in the buffet restaurant. There's a few new faces. David did a wonderful job...perfect actually. He was helpful in any activities that we wanted to participate in but didn't push us if we just wanted to veg out. The rooms were kept as clean as I want mine to be at home, but I don't always succeed. I would say the only downside in the whole week was our interaction with Erica in customer service. She teetered between being indifferent and surly. She acted as if it was a huge inconvenience to talk to us. Once when we went she was conversing with a co-worker...she rolled her eyes. When the other girl left, she pulled out her wallet and proceeded to sort the papers in it without even looking at us. By the way, we thought the food was much improved over previous years and enjoyed the addition of the marina grill as well as the pizza oven.

Room Tip: We had a 2 bedroom 3 bath presidential suite with 2 levels, a fantastic room, marble floors granite...
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  • Stayed: March 2013, traveled with family
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3  Thank Bill37611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this reviewResponded April 3, 2013

Dear Guest, Thank you for your review. We are happy to know you are a member as well as a repeat visitor, coming back home is definitely the sentiment we strive to achieve with all of our guests. We appreciate your kind comments and are happy to hear you were pleased with some of the improvements made throughout the property. We will share your kind comments with Fabian, David and Rudy. Your comments regarding Erica will be addressed promptly since this is not our policy for treating guests. we sincerely apologize for the manner in which she came across and will correct it. Once again we reiterate our gratitude for being our repeat guest and for sharing your comments. We cannot wait to see you back at Sunset Marina your home away from home.

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Additional Information about Sunset Marina Resort & Yacht Club

Address: Blvd. Kukulkan Km. 5.8 | Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Free Breakfast Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#23 Spa Hotel in Cancun
#30 Family Hotel in Cancun
#46 Romantic Hotel in Cancun
Price Range: $145 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunset Marina Resort & Yacht Club 3.5*
Number of rooms: 177
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Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon

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