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“Wonderful stay over spring break!”

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Sunset Marina Resort & Yacht Club
Ranked #29 of 182 Hotels in Cancun
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful stay over spring break!”
5 of 5 bubbles Reviewed April 3, 2013

I recently stayed at the Sunset Marina with my mom over spring break, and let me say we had a great time!! From the activities around the pool to the entertainment at night, we always had something fun and interesting to do. The evening shows were hilarious, and we looked forward to them every night. Alexander and David were great, treated us beyond exceptional and we really enjoyed their company and attentiveness.
The food in the buffet was very good, I've been to many resorts where they serve the same thing over and over. Here the buffet was different everyday and there was a good variety. There is also an Italian restaurant and the Marina grill that are part of the all inclusive. Great meals there as well.
Around the pool I never had to leave my chair, the servers brought your drinks and food right to you. A few times I didn't even have to ask for anything, they knew exactly what I was drinking and brought it right over.
The hotel room was nice, no problems, lots of space and very clean.
We made friends with so many if the hotel staff; some I will never forget. I would go back to Sunset Marina in a heartbeat!
-Brenna

  • Stayed March 2013
    • Value
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Helpful?
1 Thank _brennapaulson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, April 29, 2013
Thank you so much for your kind words. We are very fortunate to work with a great group of people, we as a team truly enjoy what we do, you are very kind and we hope you will visit again soon.
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1,861 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (408)
Date | Rating
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  • English first
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English first
Warsaw, Indiana
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed April 1, 2013

First I need to say we are owners at this property. It is like coming home for us. It's good to see many of the staff still there. Fabian at the desk is so nice and we always look forward to seeing Rudy in the buffet restaurant. There's a few new faces. David did a wonderful job...perfect actually. He was helpful in any activities that we wanted to participate in but didn't push us if we just wanted to veg out. The rooms were kept as clean as I want mine to be at home, but I don't always succeed. I would say the only downside in the whole week was our interaction with Erica in customer service. She teetered between being indifferent and surly. She acted as if it was a huge inconvenience to talk to us. Once when we went she was conversing with a co-worker...she rolled her eyes. When the other girl left, she pulled out her wallet and proceeded to sort the papers in it without even looking at us. By the way, we thought the food was much improved over previous years and enjoyed the addition of the marina grill as well as the pizza oven.

Room Tip: We had a 2 bedroom 3 bath presidential suite with 2 levels, a fantastic room, marble floors granite...
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  • Stayed March 2013, traveled with family
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Helpful?
3 Thank Bill37611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, April 3, 2013
Dear Guest, Thank you for your review. We are happy to know you are a member as well as a repeat visitor, coming back home is definitely the sentiment we strive to achieve with all of our guests. We appreciate your kind comments and are happy to hear you were pleased with some of the improvements made throughout the property. We will share your kind comments with Fabian, David and Rudy. Your comments regarding Erica will be addressed promptly since this is not our policy for treating guests. we sincerely apologize for the manner in which she came across and will correct it. Once again we reiterate our gratitude for being our repeat guest and for sharing your comments. We cannot wait to see you back at Sunset Marina your home away from home.
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Las Vegas, Nevada
2 reviews
5 of 5 bubbles Reviewed March 31, 2013

Alexander and David do a wonderful job by providing many activities and organizing the evening shows at the resort. The evening shows were very entertaining with something different each and every night. These people need to be commended for dealing with diverse nationalities and cultures. Well done!!!

Gene,Ellie,Bryan Frank & Lori johnson

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
Thank Eugene F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, April 11, 2013
Thank you very much for your kind words and for staying with us. We are very pleased you enjoyed your stay.

Our staff takes great pleasure and pride in providing exceptional service to ensure our guests have a pleasant experience.

We hope to see you again very soon.
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Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 26, 2013

Property is fantastic with an option to spend time on the lagoon or beach side with a water taxi for transportation. Very unique! Food was great... Staff is very friendly and attentive! Alexander is a great host and helpful organizing activities in Cancun. Christian, Sevideo and the crew are very happy to help with whatever you need. Rudy runs a fantastic restaurant! Thank you!

Room Tip: Rooms are very spacious. Two bedrooms have a lot of room to spread out. Condo-like. Lagoon side has...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eric4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, April 4, 2013
Thank you for your comments and for your recent visit to Sunset Marina. We are very pleased you enjoyed your stay and that you found our friendly staff and visit to sister property enhanced your visit to Cancun.

We hope to see you back in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatineau, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 24, 2013

This trip was a family trip with the kids, first time there for them. We go there every 2 years, and they remember us by name. Even Fabien the bell boy. Upon arrival, our concierge took care of us, for all of our family excurtions. Big thank you to Juan. The service was great, Daniel and Claudia served us our special drinks with a smile, at the lobby bar. At the buffet, we always had our special table. Thank you Rudy and your crew, and don't forget Raoul. A special thank you to Alexander, Ivan, David, Liz and Karem for all the nice entertainements none stop. We can't forget our last supper at the mexican fiesta hacienda on the thursday night.
PS: Don't leave Cancun without going to Coco Bongo!!
Gracias oxxo see you all again in 2 years <3

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
1 Thank Guy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, April 29, 2013
As a repeat guest, we can't thank you enough for continually visiting us and furthermore letting us know your comments.

Our staff takes great pleasure and pride in providing exceptional service to ensure our guests have a pleasant and productive experience. We will be very happy to share your kind compliments with them.

Thank you again for your continued patronage and we hope to have the pleasure to welcome you back to your home away from home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 22, 2013

Overall a good resort if your looking for a quiet place to stay in Cancun. Very good restaurant staff especially Rico, he was always there to greet us with a smile plus fast and prompt service. No language barrier he understood what we were saying in English and was willing to teach us some Spanish.. David in activities was kept us busy all day long, very funny and made us feel at home from day one.. Juan the concierge was awesome her took us on a tour on his day off with my farther for his 74th birthday, it will be a day I will never forget and he played a big part in it, he went above and beyond..

  • Stayed March 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Darcy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, April 29, 2013
Thank you very much for your kind words and for staying with us.

We are delighted to hear you had an enjoyable time at Sunset Marina, especially with your father´s birthday celebration.

It was a pleasure to host you and your family and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 21, 2013

Our stay at the resort was wonderful, truly a home away from home. When we left we felt like we were leaving our family at the resort behind because we got to know everyone so well. We were treated very well throughout our stay which included our 4 year old daughter. Karem, the kids club coordinator took special interest in our daughter and had a craft or game for her to do every day, it was wonderful. Not only was our daughter excited to see her everyday but it was nice knowing that we could leave her with Karem and let our daughter have some independence and not worry about how she was doing. We thought the kids club was a wonderful idea (new from our last trip) and would love to see it stay. It is such an asset to resort. Karem was brilliant with the kids and you could tell how much they liked her. Also, we want to mention that there was this one time when our daughter cut her toe pretty bad and we have to say that the staff were very quick to respond to her injury especially Daniel Tzec and Rudy as well as of course the lifeguard. Rudy also helped us on our last day before we left when our daughter was ill (no fault of the resort). Rudy was quick to help us with crackers and what not for the trip to the airport. We have to say that Rudy (as well as the rest of the staff at the main restaurant) was very kind to us during both our stays and took very good care of us. As for the rest of the staff, David, the activities director, was also very good to us. He made our stay very enjoyable. We stayed around the pool area quite a bit during this trip and he did his best to get us to join in on the activities during the days and evenings. We had so much fun! Both Christian Nava & Daniel Tzec from the pool bar / indoor bar looked after us very well and like we said before we got to know the staff so well that it was like hanging out with family. The other two people we would like to mention are Henri & Sergio from the restaurant. We remembered these two gentlemen very well from our first trip at the resort and were happy to see them again on this trip. When at the restaurant these two guys are so entertaining and very attentive. It make for a wonderful dining experience especially when they do the Cafe Maya (so delicious)! All in all the resort is great, the staff absolutely wonderful - just like family and the food, drinks and entertainment are the best of the best. We will definitely be coming back again and again!!! Thank you everyone for making our stay a wonderful one! PS - Thanks to Espephano for our evening singing entertainment, you definitely have a wonderful voice!!!

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
1 Thank Caralene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, April 29, 2013
Thank you very much for choosing Sunset Marina for your family vacation.

We appreciate for taking the time to write such a detailed review and for your kind comments, which will certaily be shared with our team. We are proud of our staff having delivered on all of your expectations.

We are very happy to learn how much you and your kids enjoyed your vacation; it is very important to know that the kid´s program is serving its intention to make children have a memorable holiday.

We look forward to your future stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Marina Resort & Yacht Club

Property: Sunset Marina Resort & Yacht Club
Address: Blvd. Kukulkan Km. 5.8 | Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Free Breakfast Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#23 Spa Hotel in Cancun
#36 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sunset Marina Resort & Yacht Club 3.5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon

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