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“first time in mexico”

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Sunset Marina Resort & Yacht Club
Ranked #29 of 175 Hotels in Cancun
Certificate of Excellence
Nottingham
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“first time in mexico”
Reviewed October 24, 2012

very happy with the resort. We travelled independently using Best Days shuttle service from the airport, very reasonably priced and prompt!!.We did a couple of trips booked through the resort,Chichen itza was good value, Isle of Mujeres was very entertaining, but snorkelling time was quite short, other passengers who had been with other companies thought they were better and had more time.

The resort staff were extremely helpful and went out of their way to provide a good service, special mention must be made of

Rogelio at the pool bar, he made several excellent cocktails many to his own recipes

Francisco who served us very well in the dining room

Eunice who welcomed us to the dining room and ensured that we had a good table and were comfortable throughout the meal.

Ivan the " wet sport" man!!!! must be praised for his patience in teaching the husband how to handle a catamaran and helped him in when he became " becalmed "!!!!!!!!

The resort was well situated by the lagoon and it was a pleasure just to sit and look out, we used the inter connecting transport to visit the sister resorts and enjoyed the Sunset Royal very much mostly getting there by speed boat across the lagoon.

We opted for all inclusive and felt it was well worth it, especially if you enjoy a cocktail or two.

Colin and Jackie ( Robin Hood and Maid Marian )

Room Tip: try and stay away from the boiler room end at lagoon level
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  • Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review, November 16, 2012
Thank you for your review.

Sunset Lagoon is in an ideal location for a convenient Cancún vacation, featuring easy access to its sister hotel Sunset Royal, which we are happy to read you had the opportunity to experience.

We will share your kind compliments with our staff and we thank you on their behalf.

We trust you had a comfortable trip home and we all look forward to your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

1,987 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (431)
Date | Rating
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English first
Phoenix, Arizona, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 21, 2012

This is my very first time in Cancun and I want to thank all of the crew at the resort for making an unforgetable trip!
When we first arrive (my mother, brother and I), we were greeteed at the door, keys were given and taken to our rooms. We got all inclusive packages through Expedia and those were the best!

Ruddy, Seferino, Christian, Mr. Arias, and the whole crew went out of their way to make us feel home and they succeeded!

The place is beautiful, quiet and you are looking for rest, this is the place to be. It is right next to a beautiful lagoon,, the beach is within walking distance and if you choose, you can be taken by by shuttle or boat to another of their resorts and have a great time at the beach.

The resort has a very busy schedule to keep you busy! The same hotel has boat rides where you can do several of their trips and their concierge service were great to us!

The food at their three restaurant was just incredible, plus they have room service. Their bars are a bit limited, but you can always ask and you will be surprised what they can do for you. Same goes for their restaurants, if you do not see it in the menu, it doesn't mean that they can not do it. So my advice is for you to ask and be bold!

Food was superb! I was only there for 4 nights and 5 days. Now, I'd wish that I could have done the 7 day trip.

Bottom line, the service was incredible, the food was superb, the view were great and I felt so welcome that I want to go back! I miss the people, the food, and the quality of their service!

In my book, I winner all around!!!!!

Room Tip: I was in the 500 rooms and they were so quiet that I couldn't believe it!
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  • Stayed October 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review, November 16, 2012
We thank for your review and comments provided which help all the Trip Advisor followers make the right decision when it comes to choosing the resort for their vacation.

We are very glad to know that we have impressed you with our professional services provided by our amazing staff. The perfect breathtaking views of this tropical paradise are the promise of your dream vacation.

We look forward to welcoming you back hopefully soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Skegness, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 21, 2012

Recently returned from a two week break - one week here and one week at Sunset Royal. My wife and I could not fault the property, the food, the cleanliness and in paricular the staff who were extremely friendly and nothing was too much ytouble. Would like to thank in paricular Fabian (Bell Boy) Arturo (Concierge) and Martine and Orlando (Captain and Crew of Hercules). We hired a motor yatch for the afternoon and were given a wonderful time, my wife in paricular loved the sight of a pod of dolphins in the wild. We will definitely return.

Room Tip: Ask for a room that overlooks the Lagoon
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  • Stayed September 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review, November 16, 2012
We would like to thank you for posting your comments regarding your recent Cancun vacation. We are very pleased to read how our staff assisted you in having a memorable vacation experience. We would like to inform you that all staff members mentioned on this forum receive a special participation during our monthly celebration of quality service. Once again we thank you for your comments and hope to have you back in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stewartsville, New Jersey, United States
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 20, 2012

I had a great time at the resort the staff was great and they were very helpful in learning my way around Cancun. The resort was great along with the facilities. Rudy provided always had a smile and a great little magic trick. It was very comfortable and relaxing visit. Several things that I did for the first time and met several new people along the way. One of the most relaxings vacations that I have every had.

  • Stayed October 2012, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal Lake, Illinois
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 8, 2012

We stayed at Sunset Lagoon the first week in October. It was their slow season and was very quiet, but the staff never slowed down. It was very peaceful and private, but we were also able to go enjoy the beach, shopping and nightlife of Cancun. Our week was perfection, we were sad to leave!

Rogelio was great at the pool bar!! He made exotic and classic drinks to perfection! Francesco was always waiting on us at the buffet or pizzeria and filling in at the bar, a man of all trades who was always smiling and always helpful.

We enjoyed the buffet, room service and the Italian restaurant, but by far our favorite was the pizzeria!! Our only complaint was that it wasn't open EVERY day or enough hours! There were several choices of thin crust, personal pizzas, our favorites were the Eastern pizza and the Mexican pizza!!

We enjoyed massages and a pedicure at the spa, very relaxing! We also took a tour to Isla Mujeres, what a fun day!!!! This week had the perfect blend of relaxation and fun!

Room Tip: We enjoyed a suite on the ground level with a view of the lagoon.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review, November 10, 2012
We are very glad to have been able to provide an excellent and peaceful vacation and that you thoroughly enjoyed your stay!

Thank you for your great feedback and we do look forward to welcoming you again hopefully soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mont Tremblant, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 8, 2012

We stayed at Sunset Lagoon Resort & Marina for about a week. The beach is much better at Sunset Royal since it's on the sea side, but the service was absolutely fabulous at the Lagoon. Especially our bartender Rogelio on the pool bar, he was awesome, great service in and out of the pool bar. Sweet & humble attitude, he brought great conversations on the table & he made our stay very comfortable, drinks and food were very tasty as well. High five to all the staff!

  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review, November 10, 2012
Thank you for sharing your experience at Sunset Lagoon. Comments like yours, that specifically state what made your stay so memorable and the mentioning of Rogelio, who made every effort to ensure that your stay was as memorable as it can be, are always welcome with great enthusiasm.

Please stay in touch with us on Facebook/Twitter so we can offer you the best for your return and the latest on Cancún information.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 8, 2012

We enjoyed a great 2 weeks at Sunset Lagoon Resort from 8th-22nd September 2012.The staff could not have made us more welcome.Rogelio at the pool bar was exceptional taking care of all our needs every day in and around the pool.Christian in the lobby bar also did a wonderful job of looking after us sometimes keeping him up until the small hours while we enjoyed the music, dancing and drinking!Most evenings we had dinner in the Italian restarant with fantastic waiter service from both Sergio and Henry.The food was excellent and we were made so welcome. And finally David in Activities...what can one say...we are waiting to see him in Britains got talent!Larry wanted to keep his blond wig. We will definatley be back.
Sun beds need attention and sunbed cushions would be a positive. Larry and Sharon Lee.

Room Tip: Request a room overlooking the lagoon-beautiful.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review, November 10, 2012
We want to express our appreciation for your review which helps all Trip Advisor followers make the right decision when it comes to choosing the resort for their vacation experience.
We are sharing your kind compliments with our staff and we thank you on their behalf.

We hope to have the opportunity to pamper you again on your next visit to Cancun
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Marina Resort & Yacht Club

Property: Sunset Marina Resort & Yacht Club
Address: Blvd. Kukulkan Km. 5.8 | Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Free Breakfast Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#23 Spa Hotel in Cancun
#36 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sunset Marina Resort & Yacht Club 3.5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon

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