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3,675
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273
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Reviewed 3 weeks ago

Traveled with 2 friends and 4 and 5 year old. Check in was fast and friendly. They did put us in a lagoon view room when reservation specifically said ocean view. It was quickly remedied though. Most of the rooms dont have balconies but when asked for room with a balcony as well was able to move in 2 days with no issues or extra cost. The room was nice, clean comfortable beds, cleaned every day and fridge restocked everday. My granddaughter especially liked the towels animals on bed everyday.
Pool area was especially enjoyable, with excellent entertainment and activities all throughtout day. Went to the disney and action characters show and although simple was enjoyable.
We had access to the Gran Caribe next door and it is a very quaint hotel with a beautiful lobby and outdoor lounge area, quiet and relaxed.
Drinks were readily available at pool and at main bar with prompt and friendly service.
Food at the buffet was okay, repetitive but did the trick, nothing fancy. Tried the bogavente ala carte at the Gran Caribe and was a nice experience with good food but very small portions. Service was very prompt and friendly. At poolside the buffet with fast foods was very good. Burgers, hotdogs, salads, fish, fruits we had lunch there everyday while lounging at pool.
The kids pool and club was good with small slide and activities for younger children.
Overall was a really good stay and would recommend and return.

Date of stay: January 2020
1  Thank clpear222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Gerente at Royal Solaris Cancun, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your comments with us regarding your recent stay.

We are glad you all enjoyed our facilities and services, from the pool, to the rooms and also the service throughout the areas.
We appreciate all your feedback and look forward on welcoming you again!

Best regards,
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed at the GR Caribe next door but had exchange privileges here as well. The pool atmosphere is so fun. The day staff (Samantha, Daphne and Anna) made it so fun each day. The Pool Foam Party and the Silent Dancing Party were amazing!! But it's not a huge party so families can feel comfortable here as well. Chef Maytte Madrigal made amazing omelettes for us! And all the staff was just so friendly!! Nice beach to walk on as well to work off all those calories. And beach vendors are minimum and not overbearing.

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
1  Thank WoodburyWendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Gerente at Royal Solaris Cancun, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your comments with us regarding your recent stay.

Its great reading how much fun you had at the pool area with all the activities and games as well! We look forward on welcoming you again soon!

Best regards,
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

My husband and I stayed a few days this month in celebration of being together for 26 years. The room we got had an ocean view and a jacuzzi tub on the deck. The pool was inviting. The activities by the pool were fun. The ocean water was clear and warm. And we were surprised with a little something in our room for our anniversary. The food was average. I think the breakfasts were best. We also went to one of the nightly shows. The 45 minute time frame was good. If you are looking for an on ground cruise feel, this is a good place. All of the employees were great.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank kaelyn777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Gerente at Royal Solaris Cancun, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your comments with us regarding your recent stay.

Its great reading how amazing your stay was and how much you enjoyed your anniversary trip. We appreciate your comments and we look forward on welcoming you again soon!

Best Regards,
General Management

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Reviewed 4 weeks ago via mobile

This is our 3rd day here and we are having an amazing time! The entertainment staff -Sammy Ana, Fernando and Dafine works hard every day and there are so many things to do for the young and old. Yesterday was the foam party, they had a silent party the day before.

The pool staff and servers are incredible as well-Omar is one of my favourites.

Looking forward to the days ahead!!

Date of stay: January 2020
Trip type: Traveled with family
1  Thank kimdT5077RO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Gerente at Royal Solaris Cancun, responded to this reviewResponded 3 weeks ago

Thank you for sharing your comments with us!

Its fabolous reading how amazing your stay was and we hope the rest of your vacations were as especial as the first days!
We look forward on welcoming you again soon!

Best regards,
General Management

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Reviewed 4 weeks ago via mobile

Best time with my friends at the pool. Great staff partying with us all the time. Great time for the adults and the kids. Best guys loved the energy, thank you for the fun time. Amazing foam party and keeping the good times rolling all day long. Thank you Sammy, Ana, Fernando, Eder, Dafne.

Date of stay: January 2020
Trip type: Traveled with family
Thank zeiade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SolarisHotels, Gerente at Royal Solaris Cancun, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your comments with us regarding your recent stay.
Its fantastic reading how amazing your stay was and how much you enjoyed all the activities and games with our entertainment staff.

We look forward on welcoming you again soon!

Best regards,
General Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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