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“Wonderful service for vocation”

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Royal Solaris Cancun
Ranked #43 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed December 22, 2012

My daughter and I just had a vocation at the hotel. We had an absolutely good time, good service, good food and restraurant, good drink, good beach, good service, good show, etc. We satisfied all the service and plan to invite our extend family to there for a family vocation next year. I walkd on the beach everyday for over an hour and didn't find any other hotels on the beach can bit our hotel, Royal Solaris Cancun. We'reso impressed by the hotel management, paying attention details, high quality, and friendly environment.

Room Tip: above 4 floor
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  • Stayed: December 2012, traveled with family
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3  Thank shelly z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this reviewResponded December 30, 2012

Thank you for the great feedback you have provided. I appreciate your recongnition for our shows and your remarks about the service This level of detail is important for us so we know exactly how we can improve for future experiences.

Hope to see you soon again !

Warm Regards,

Hoteles Solaris de México
^G

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2,423 - 2,429 of 5,152 reviews

Reviewed December 17, 2012

We traveled to royal solaris on November 27 for 8 nights and had a wonderful time. Naz and his crew(Jose and Herman) gave us great serviceand we can't say enough about the services they provided. They were always smiling and answered all of our questions.
Housekeeping maid,Mariela was excellent and kept our room clean. The bar staff(Abigail ,Roberto.and Lalo) were very good and did a great job making and delivering drinks.
Benjamin at the Royal pool bar and Ventura at the beach were quick and friendly with the drinks.
Daniel at Veneto was always there to greet us for dinner,which we thoroughly enjoyed-the same for Gilbert at Marco Polo.Ignazio and Conly always had a smile at breakfast and we looked forward to seeing them every morning. The staff at the Solaris is very friendly-we loved talking to Hector,Franciso, and all the bell men-they made our stay a great experience and we can't wait to return in April.

  • Stayed: November 2012, traveled as a couple
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1  Thank karenp844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this reviewResponded December 30, 2012

Dear Valued Guest,
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope to see you in April!
Warm regards,

Hoteles Solaris de México
^G

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Reviewed December 16, 2012

Royal Solaris provides a good value with its all inclusive option. The staff treated us wonderful, from Lyna our concierge, Gilberto the captain at Marco Polo ...and his staff, Germain, Aby, Cordova, and the pool servers Abigail and Roberto at the Caribbe ...top rate! Look for these people...Roberto will take the time to teach you Spanish...and learn your language, just ask. Abigail will always have a smile! Tania and Joe at cafe solaris/ bogavante will make you feel very at home. These are the people that stood out but I have to say, they all go the extra mile.
The downside...children everywhere, often not very well behaved when you are looking for a quiet escape. When we did late night dinners...8 pm/9pm, we had crying babies every time. So, if you dress up to go out to one of the beautiful restaurants for a quiet romantic dinner be prepared for this or it may ruin your evening.
Do not enter the enticing sales room behind glass doors unless you plan on giving up hours of time and getting high, high, high pressure sales...they want to sell you a timeshare and do not want to accept no. We call it the dragons den.
Things they should address, adult only dinner hours, updated sales techniques...such as at night when the sun has set and you are fine with being indoors.
All in all, a beautiful location with amazing service staff!

  • Stayed: December 2012, traveled as a couple
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2  Thank Glcharm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2012

We had an awesome view of the ocean..The food was great! and the service was above expectations. I guess the only downer that we had was that when we booked our vacation, we had requested to be in the same hotel and joined rooms with our friends and when we got there, our friends were bumped to the other hotel next to us. They had access to all of our stuff, but we didn't have access to theirs. Apparently that is the difference from booking direct with the hotel and booking with Hotwire.com ..Overall it was a good experience and the hotel did offer somethings like discounts on tours that we had and our friends weren't offered.
The swim up bar was a favorite.
And I need to mention that Jorge Aguilar was a very nice person to work with. He was very helpful and kind.

Room Tip: I'd ask if there was going to be any construction going on. About 9am I did hear some hammering...
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  • Stayed: December 2012, traveled with friends
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4  Thank Erin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this reviewResponded December 11, 2012

Thank You for your great comments regarding your recent stay with us. We take great pride in providing our guests with exceptional guest service so it's important that our staff know that their efforts are being recognized and appreciated.

Warm Regards.

Hoteles Solaris de México
^G

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Reviewed December 2, 2012

Just returned from a week at thesolaris all inclusive resort with friends.....the staff is outstanding,
The food should not be all GORMET.....the presentation is beautiful, but lacking in taste....they try very hard....the inclusive pkg is a deal especially it includes all drinks !!! Top shelf....
One major problem, wifi only in lobby.....this should be addressed.....
Oh, the high pressure sales staff will do their best to sell you a timeshare.....I hated it....

  • Stayed: November 2012, traveled with friends
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9  Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

We stayed in the resort with our two kids, 5 and 2 and we had a great time. For families with kids they have nice and entertaining kids club, which my 5 years old loved, he spent more time there, than with us. Thank you Sara, Adelia and the other two lovely girls at the club.
We also got a crib and a stroller at no charge from the front desk.

  • Stayed: November 2012, traveled with family
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2  Thank Roumiana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

THIS CANCUN HOTEL IS INFILTRATED WITH A BAND OF THIEVES WHO WILL STEAL YOUR CARDS, PURSES, MONEY AND ANYTHING OF VALUE. IT IS WISE NOT TO USE THIS HOTEL LEST YOU HAVE THE SAME AWFUL EXPERIENCE WE DID. THE HOTEL MANAGEMENT AND SECURITY DON’T CARE ABOUT THE THIEVES.
WARNING: STEER CLEAR OF IT!!
My girlfriend and I thought we would be safe here, but one day I left my purse on my bed in my room, for less than half an hour.
When I returned to retrieve it, the maid was in the room and the purse was gone!! I immediately contacted Hotel Management and Security and then called my husband (who was stateside) to have him cancel our credit cards. Although he canceled the cards within one hour of the theft, the thieves had racked up over $6000 worth of merchandise at Costco, Office Max, Nike and travel agencies!!!
I informed the Hotel Management and Security that the housekeeper must have passed it on to others who divided up the cards and went to the various retail stores to purchase the items, which can then be re-sold on the black market.
Hotel Management and Security told me that the housekeeper was questioned and she denied taking the purse and they said that she did not have it on her person!!! DUH! They then told me that the theft was done by “touristas” as they denied ever having a similar incident occur!! ALL LIES.!
THESE THIEVES ARE WELL ORGANIZED, DISCIPLINED AND HAVE A SYSTEM WHERE ONCE THE CREDIT CARDS OR CASH ARE STOLEN, THEY PASS THE STOLEN ITEMS TO AN OUTSIDE GROUP WHO PURCHASES ITEMS THEY KNOW CAN BE SOLD ON THE BLACK MARKET.
I strongly believe the Hotel Management and Security may also be involved, as they seemed totally disinterested in trying to follow up with Costco, Office Max or the other retail merchants who most likely would have been able to identify the thieves through surveillance cameras. So, in my opinion, the theft ring is condoned on the inside!
Trying to get any satisfaction from Hotel Management or Security was impossible. They simply didn’t care and did not want to be bothered!! I was never able to speak with the same “manager” twice. The Hotel Security refused to alert the Mexican Police when I asked to make a report to the local police authorities. The only time Hotel Management or Security spoke to me was when I initiated the contact. Otherwise, they ignored me!
PLEASE DO NOT LET THIS HAPPEN TO YOU. IF YOU DO USE THIS HOTEL, YOU DO SO AT YOUR OWN PERIL!

  • Stayed: November 2012, traveled with friends
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18  Thank Mary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this reviewResponded December 17, 2012

We truly care about our guest and value their opinions. We take your comments on Tripadvisor very seriously

We have read your comments very carefully , We are really sorry to read your comment about our Hotel, we can assure you that we are a very honest company and our employees are not to be accused of thieves without proof from you.

You know we care about it and we did an investigation where you mentioned that you did not remember where you had left your purse.

We offer an apology for this situation, however we can assure that we have not a system to pass stolen credit cards to a black market; we are a honest company with long years of excelent trayectory.

We encourage you to please email us at info@hotelessolaris.com should you have any additional feedback you would like to share with us.

Hoteles Solaris de Mexico
^A

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Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Family Hotel in Cancun
#37 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
Price Range: $193 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
Official Description (provided by the hotel):
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico

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