Firstly I'd like to say, do not be put off by the negative reviews if you are staying in GRAND Oasis.
I travelled with two friends, all aged 23/24. We were travelling for a relaxing girly holiday with some good nightlife. We were extremely nervous when arriving at the hotel as we'd been reading terrible reviews for weeks beforehand - I can thankfully confirm that these reviews are not accurate.
The hotel building itself is perfectly fine and kept extremely clean. We stayed in the main pyramid and the room was great - pool & beach view. I believe all rooms on the Grand side are similar, and no-one we met had any issues. Our air conditioning worked fine, the room was cleaned on a daily basis, towels were replaced daily, sheets were only changed when requested but I do not change bed sheets daily at home so why would this be a problem? The mini bar had a decent selection and was restocked daily.
NOTE: Yes, you do have to pay for a safe and it is expensive, so why not do what we did and padlock your money into your suitcase to save this expense.
If you are staying with GRAND Oasis, rather than just Oasis, you have a choice of 17 restaurants and bars. Anyone that says the food choice is poor is deluded. The buffet restaurants, in particular Market Place, are great for breakfast. The Ibiza bar is best for a quick lunch. None of the restaurants are spectacular, but they are absolutely fine and you will not starve. To put it into perspective - we ordered a dominoes pizza on one hungover day, and it was the worst meal of the entire holiday.
Bar service can be slow, but ignore reviews that say you must tip to get served. Be friendly to the bar staff, but do not let them ignore you. If you arent getting served, be sure to say your order clearly and loudly and you will get it. The drink selection is standard for an all inclusive resort. There is an extensive cocktail list, though they all taste pretty much the same. Drinks are slightly watered down, but this is to be expected at an all inclusive resort.
NOTE: It is very difficult to find bottled water. We did however drink the water from cups daily throughout the trip and were not ill. If you do have a strong preference for bottled water you can ask for this in the VIP Bar.
There are a great entertainment team who remain in the busier part of the pool. They run events all day, from water aerobics, to volleyball, to games and competitions. They will ask you to join in, but will leave you alone if you refuse.
The hotel claims to have the biggest pool in Cancun, but it is actually more like four seperate pools. One end is quieter and best for relaxing. There is an area in the middle which have more of a party atmosphere and people hang out by the pool bar. It is quite fun, although the water doesnt feel overly clean. This is through no fault of the hotel though as I did see them clean it every single morning, and more down to the drunk young people spilling drinks and whatever else (!)
Amazing - the water is beautiful and unbelievably clear.
NOTE: If there are red flags up DO NOT go into the water in the marked area as the current is extremely strong.
I am suprised to read in previous reviews that staff were unfriendly. We did not encounter one rude staff member. They are not overly friendly, but are certainly not rude or unpleasant.
If you are visiting Cancun for the nightlife, then you can take a bus from directly outside of the hotel to the centre. The cost of this is $1, or 12 pesos. There are promoters selling tickets to nightclubs outside of the hotel drive, and also loads of them once you arrive on the strip. These promoters can be trusted and I would advise going to the club they are all trying to sell. There is typically one or two clubs a night that have the best event on. Definitely go to Coco Bongo - it is great.
We usually go a taxi back after a night out - the cost of this is $10 - if they try to charge more tell them you always pay $10 and walk away. They will chase after you.
There are several restaurants in the town centre - they are mostly reasonably priced and the portions are HUGE.
We did three trips and booked all three at the excursions place over the road from the hotel. This is far cheaper than the excursions desks in the hotel.
Chichen Itza - day trip includes visit to chichen itza, lunch, market visit and swimming in cave/sink hole. It is a great trip.
Tulum - express day trip includes visit to Tulum ruins and beach. I would recommend doing this on your own by hiring a car or taking a bus instead as the trip was not great and felt quite rushed.
Isla Murejes - This island is a must visit. We went there to swim with dolphins (price includes dolphin swim and all food and drink, plus there is a pool and complimentary towels) which was fantastic, and the beach on the other side on the island is lovely. We got amazing hour long massages on the beach for $35.
NOTE: DO NOT pay for a massage in the hotel as they are ridiculously over priced (approx $100+ for half hour massage)
Wifi is not free in the hotel which was the one thing that really let it down. It costs $30 for 5 days (£17). The signal is very weak in rooms and is strongest by reception, in VIP bar or next to sushi restaurant. All restaurants in town have free wifi, so unless you really need it which I did for work, i'd suggest not paying and just waiting until you are in town.
Overall, this is a good hotel. It is not luxury, but if you go expecting luxury then you need to rethink how much you are spending. If you are friendly to the staff, this will be reciprocated. If you are yet to book BE SURE TO BOOK THE GRAND. If you have already booked, TRY TO UPGRADE TO GRAND BEFORE YOU GO. It really does make a difference.
Have a great holiday and do not worry about the bad reviews!!!
- Official Description (provided by the hotel):
- They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more less
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- Also Known As:
- Grand Oasis Hotel Cancun
- Grand Oasis Cancun Mexico
- Oasis Cancun
- Cancun Oasis
- Oasis Grand Cancun
- Grand Oasis Cancun Reviews
- Grand Oasis Resort Cancun
- Grand Oasis Cancun Hotel
- Oasis Hotel Cancun Mexico