After reading pages and pages of reviews on this resort I was pretty nervous and did not have very high expectations. I've come to the conclusion that many of the people reviewing this resort actually stayed on the non-Grand side of the Oasis Cancun and don't realize there is a difference. Although they are located close together and share a lot of the same ammenities, they are different resorts. We spent some of our time on the non-Grand side to enjoy the beach party and the night club but a lot of the time we stayed on the Grand side where it was much quieter and relaxed.
Service: Check-in actually took a while although we were the only ones there at the time. We didn't really run into any problems during our stay so I can't rate the service in that way. We did find everyone to be very friendly and nice, although much nicer when tips were involved. We usually always tip anyway but I feel much better about it when they are not asking for it.
Food: The breakfast buffet was great and it was quite good for dinner as well. For lunch we usually went to Happy Chicken (rotisserie chicken, wings, hotdogs, fries) or one of the many other options. We especially liked the steak house for dinner, you do not need a reservation so we went back twice! My complaint about the food is that I was very confused about which restaurants required reservations and which didn't. We received a little map that showed all the restaurants and which ones were "Grand only" but it wasn't that helpful. The first two nights we ended up at restaurants on the regular Oasis side and we were not impressed. The third day we went to the information desk in the lobby and tried to make a reservation for another, when the girl told us that the restaurants that require reservations are not necessarily the best ones. It's best to figure all of this out early in your trip or you'll end up eating garbage with a bunch of drunk spring breakers falling asleep at the tables.
Drinks/Bars: For the most part the drinks were good, we really enjoyed the VIP bar in the evenings. There are many bars to get drinks throughout the day and evening but once 12:00 hits the place is dead and there is nowhere to get a drink. We learned quickly that if you are trying to get a drink on the non-Grand side during the day you will not get served unless you have money in your hand, it was absolute madness trying to get a drink near the beach. There are many guys walking around with cooler bags selling beer and bars set up on the beach with drinks that you have to pay for as well. There are two night clubs, one called Coyote Loco which was ok on the nights that we went. Its a pretty small place so the bar becomes quite congested and a lot of the time they have dancers and contests that take place on the bar so there are long periods when they are not serving drinks. We tried the other night club, Kinky once and didn't go back. It's kind of like a burlesque club, girls dancing in lingerie. There were only about 10 people in there so we figured we'd get a drink and leave. When we ordered a drink we were told it cost $5! Not impressed with this as it is advertised as All Inclusive. We ended up going across the street and buying liquor to make our own drinks which is not something I hoped to do on any All Inclusive.
Pool/Beach/Grounds: The resort itself is actually very nice. It is very clean and well-kept. There are many pools with lots of chairs. The beach is very large as it stretches from the Grand side to the regular Oasis side. So many reviews say how you can never get a chair on the beach unless you go down at sunrise but we did not find this to be true. We went during Spring Break when the resort was definitely full, and we went to the beach every day for 7 days and never once had trouble finding a chair or cabana, and we never went down there before 10am.
Room: The rooms are not great, small with very basic furniture. The air conditioning worked ok but was extremely loud. The bathroom was the worst. The tub did not drain, very little water pressure and our tub leaked a lot of water when we showered. The leaking water turned out to be very dangerous; we were able to be careful when we were showering and put down towels on the floor but a couple days when we came back to our room after it was cleaned there was a puddle of water going out from the bathroom almost to the bed. After the second day we stopped getting facecloths and one day we didn't get clean towels either.
Overall, we still had a fun week. This resort is advertised as a Spring Break party so even though the Grand side is much quieter and you can get away from the party at any time it is still not a good place for kids. There are lots of young drunk students and we saw lots of nudity at the pool, beach and night club. You are not paying for luxury here, so don't expect it but the Grand side is nowhere near as bad as the reviews are making it sound.
- Official Description (provided by the hotel):
- They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more less
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- Also Known As:
- Grand Oasis Hotel Cancun
- Grand Oasis Cancun Mexico
- Oasis Cancun
- Cancun Oasis
- Oasis Grand Cancun
- Grand Oasis Cancun Reviews
- Grand Oasis Resort Cancun
- Grand Oasis Cancun Hotel
- Oasis Hotel Cancun Mexico