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“Good hotel, Be careful with a "hotel membership"” 3 of 5 bubbles
Review of Grand Oasis Cancun

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Grand Oasis Cancun
Ranked #93 of 181 Hotels in Cancun
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Good hotel, Be careful with a "hotel membership"”
3 of 5 bubbles Reviewed November 12, 2012

I stayed on Grand Oasis Palm, which I loved, specially the food. Everything was great. Nice employees, clean place, and good food. The only downward of my trip was that one day we got a paper in the room saying that we had a gift to pick up in the reception, once we got there there was a lady on a desk next to the reception and she convinced us to go to a meeting, they say it is not Time Share, but it is something alike. The people from this meeting were very convincing in trying to sell "20,000 points" to use towards reservations on these hotels, saying how cheaper it would be to stay in the hotel, my husband ended up paying over $10,000 for this membership.
Conclusion: I recently decided to go back to Cancun and contacted those people to make a reservation, they stay in a room on Grand oasis Sens, first it was hard to contact them, then the hotel sort of pretend don't really know what the "membership" people are about, when I finally got in touch with them, and I asked how much would cost me one week in the standard room on Grand Oasis Palm, just paying for the food would cost me $940 for two adults one week plus 86 points per night, ( remember, each point cost me about $0.50)so that would be 602 points, which cost me about $300, at the end one week in the hotel for two adults would actually cost me $1,240 ( and that was a “great deal). Now, if anyone goes to the hotel website and makes a reservation, in my case for the same date and number of nights, the total cost was $1,140. Now I am disputing with my credit card to get the money back from this membership, which they want to charge me over $2,000 to cancel.
It makes me sad that the hotel managers and owners give permission to this kind of dishonest people to steal money from their customers. Now I have to deal with trying to get my money back. Be very careful.

Spa is way to expensive, not worth it.

  • Stayed May 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank viviane j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,564 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (922)
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English first
Delanson, New York
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed November 9, 2012

Breakfast - If you are a breakfast eater than you definitely need to upgrade to Sans or Grand ... if you have Oasis Cancun expect to eat breakfast at the same place every day .... it reminds me of a campus dining hall. Line out the door, service is non-existent, linens were dirty and the food was not good.

Dinner - Make reservations every day for the following day otherwise you get average service in an average setting ... dinner reservations give you much better service and meal options.

Rooms - average but relatively clean throughout the resort. We avoided having our room cleaned during our stay because we were nervous about theft.

Grounds - clean and plenty of places to sit in the sun or shade. The central spot and major partying (loud music, young people, games, etc.) can easily be avoided if you want quiet and relaxing. The bars are throughout the property and drinks were good.

Shows - very good and plenty of variety throughout the 5 days we were there. You really don't need to leave the resort.

Worst part - check in process is a complete joke ... waited in line for about an hour to find our room was note ready so they gave us our bracelets and we grabbed something to eat. When we returned to the desk to get our room key we had to wait in the line AGAIN only to have them hand us an envelope with our keys in it. This place need some serious process improvement!

Room Tip: Oceanview is definitely recommended
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  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank amyk810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nutley, New Jersey
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed November 8, 2012

My friends and I recently went to a destination wedding in Cancun at the Le Blanc Resort (fantastic 5 star resort!!). Due to hurricane Sandy our flight was cancelled and we were stuck in Cancun for an additional 3 nights. Eight of us switched resorts because although Le Blanc Resort is probably the best resort in Cancun, it is pricey at about $600/night. We decided to go to the Grand Oasis in Cancun. It was a huge mistake!!!!

Although the Grand Oasis was less expensive at about $190/couple/night it was one of the WORST experiences we have ever had on any vacation(we travel frequently).

The front desk staff was not only incompetent but also rude and nasty with most of the guests. The check in process took about 1.5 hours. Unacceptable!!!! There were other guests arguing with the staff to the point that the police were called to try to resolve the situation.

The room was disgusting!!! The toilet was leaking. There was a terrible moldy smell in the room. There were 2 large roaches walking on the bathroom floor. The sheets were dirty. The staff was uncooperative and rude when we asked to switch rooms.

The food was also terrible! Would not even serve some of the food they gave us to starving pigs in a trough. It's an absolute disgrace to have a resort like this in such a beautiful coast line like Cancun.

Some of us left the resort. My friend check out after 3 hours.

If you like to stay at resorts that are clean, roach free, have a competent and friendly staff, good food and good service, DO NOT STAY AT THE GRAND OASIS. It is guaranteed to ruin your vacation!!!

  • Stayed October 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cancun hotels

United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 6, 2012

just returned from the best 14 days ever, couldnt fault any single thing,
the whole experience was wonderful, weather great,food second to none.

Found the staff to be more than just helpful & friendly they wereso much more.
perticularly 2 super people i would now consider friends, Sylvia the only female bar tender & her co worker the smiling funny Rhuben,

I miss them already Sylvia mostly as she hurt her finger and waf off sick on our last day

Room Tip: Our room was perfect
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jackie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kearny, New Jersey, United States
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 6, 2012

Better late then never I always say. Me and a couple of the guys came here the last week of August for 6 nights 7 Days in 2006. Normally they say not to go to Mexico around the end of August and beginning of Sept due to hurricane season but it was dry and humid throughout the time we were there. I'm not sure what the resort is like now but when I was there it was alcohol and food galore. We had over 10 restaurants to choose from - some buffet and others a'la cart. Overrall the experience was a good one and we couldn't beat the price. Back then we paid $680 a person for flight and hotel from Jersey to Cancun with only three guys in each room, not a bad deal. The only complaint I have are the annoying peacocks bothering us at the buffets in the morning.

Room Tip: This hotel is no where near the nightlife in downtown Cancun. You can walk it but it can take about...
See more room tips
  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grantsville, Utah
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

My husband and I had a wonderful time at the Grand Oasis. We could hear the ocean from our room, the view was breathtaking. The staff was friendly and always smiled at us. There were always people cleaning so everything looked spotless. I loved the damp aromatherapy washrags to wipe my hands and face when I came in from the beach. I also enjoyed the fresh juice in the lobby.
We were told that included with the all-inclusive package was paddle boats. I can't rememer the name of the place, but we walked there to ride paddle boats in the lagoon and were told they were no longer included. Other than that, our stay was wonderful.
We spent most of our time on the beach. We enjoyed the shows and dinner. Spring Breakers were kept on the opposite side so we could still enjoy the quiet beach.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rebecca A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed November 4, 2012

I'm going to break this review down.
Hotel- We stayed at the main hotel. Absolutely beautiful from the minute you walk in. It was like walking into a rain forest. The grounds around the hotel are just as beautiful.
Staff- For the most part the staff was great. I had one issue. I wanted to use the computer in the business center. I paid for my time, went down to get on a computer. Couldn't get signed on. I went back to the desk, they sent me over to another desk, that desk sent me to another desk. I finally gave up and went and got my money back.
Food-Lots of restaurants to choose from. Some were good some were bad. The breakfast buffet at Market Place was the best.
Rooms-We had a view of the ocean. It was GREAT! Rooms were very clean. If we needed something we got it right a way.
They do have a few shows, maybe during high season they have more. The one show we did see was in the main lobby and it was AMAZING!!!! It is a must see. We did see the burlesque show, we ended up leaving. It started out good and then got really boring.
We arrived on a Tuesday, we had almost the whole hotel to ourselves, then Thursday came and the place filled up. It almost seemed like it was spring break. Had no problems getting chairs at the pool, but we did have a hard time getting them on the beach once people started arriving.
I really liked this hotel and would stay here again.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank meema59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Oasis Cancun

Property: Grand Oasis Cancun
Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#53 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#67 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Official Description (provided by the hotel):
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico

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