Overall I was pleased with this hotel. I think some of the really negative reviews come from people who expect a 5 star hotel for budget hotel pricing - and this is not a 5 star hotel and I don't think it tries to advertise itself as such. That being said - a lot of the reviews on this site had me nervous about going there - and we found the hotel to be charming, the staff accommodating, the spa relaxing and we were pleased.
Issues - The airconditioning in the room did not work. I see some reviews from people that have traveled since we were there to say it does work - hopefully it does better than when we were there. We were there in high humidity season so not sure if it was cooler when the others were there. The lobby ac seemed to be better than our room ac. My bf thinks the rooms closest to the lobby were much cooler - it felt that way when we walked by them and the doors were open. Our room was at the far end of the hotel. The bathroom did get clogged up a few times - they hotel staff was very responsive to this. The bed was a little on the hard side - and my side seemed to dip - I mentioned it to housekeeping and they were able to swap out the boxspring which made a huge difference. So the staff was always responsive. The only place to access the internet was in the lobby which was inconvenient from my point of view.
Pros - Because this is not on the best beach it is far less crowded than other sites. That was very pleasant - the swim-up bar was nice, the temperature of the pool was wonderful. We did have a fridge in our room that we used - plus a jacuzzi tub. The furniture was simple enough - and met our needs. The staff was phenomenal - they were very responsive and friendly.
Regarding the time share presentations - I know most go for the freebies - of course they are going to make the time share rooms look nicer - they want you to invest in them. The presentation should last no more than 90 minutes - at 90 minutes you can then demand your gift and they are required to give it to you without any further delay. Ousr went a little over - when I told them that I had fulfilled my end and got up to leave, then they gave me what I was due because they did not want me to poorly reflect to the other people going through there presentations. I am interested in what the time share offers are because I do believe them to be a good deal.
- Official Description (provided by the hotel):
- Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more less
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- Also Known As:
- Club Carrousel Cancun
- Hotel Carrousel Cancun
- Carrousel Cancun
- Ocean Hotel Cancun Mexico