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“Good service”
Review of Ocean Spa Hotel

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Ocean Spa Hotel
Ranked #61 of 181 Hotels in Cancun
Fremont, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Good service”
Reviewed June 23, 2013

All the staff at the hotel was excellent. Very helpful, informative, accommodating and kind!! Our bell boy Nacho was extremely accommodating and helpful. Our activities coordinator Benny was amazing and very helpful and he got us the best prices on things. Our bartender Julio Ezequiel was very nice and served us the best drinks!!!

Room Tip: The deluxe room on the 3rd floor facing the beach was an awesome room. No room to the right or left...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Todd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, June 26, 2013
Dear Guest:
Thank you very much for your kind and very encouraging words. We have shared your comments with the team on site and they are delighted.
We shall continue to focus on the details and hope to have the opportunity to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,539 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (347)
Date | Rating
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  • French first
  • German first
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English first
Saint Helens, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 21, 2013

We just got back from a week at the this hotel and have to say, some of the best service I have had anywhere! Victor, Benny and Isaac made the trip fabulous for us, from serving drinks on the beach to coordinating beach and nighttime activities, they were great. We enjoyed the spa for massages and the buffet and restaurant food was very good.
The only downside is the timeshare commitment but we did it on the first day and had the rest of our vacation to enjoy.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank LaurieR6661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, July 11, 2013
Dear Guest:
It is delightful to know that your experience with us was to your expectations, as that is exactly what we strive for at Ocean Spa.
We are glad that you enjoyed you massage at the spa and the overall experience you encountered with all team members who assisted you.
We hope you will visit us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 21, 2013

Excellent service

To you guys. My husband & I really appreciate the very good service & honesty at Caracol Restaurant to Kendor, Josue, Pascual, Noe & angelica & all.....Muchas Gracias

Other than that my impression of Mexico changed. Based on my experience Cancun is very very safe to go as first timer, very clean, no stomach problem.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Toron21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, June 26, 2013
Dear Guest:
Thank you so much for your warm and sincere comments about the team, the resort and Cancun. It was a delight to have you stay with us.
We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterton, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 20, 2013

We stayed at the Ocean Spa for 5 nights. The room was filthy and smelled mildewy. We avoided being in the room as much as possible. The lobby and other parts of the hotel were nice, and we enjoyed the pool and the bar. The food at the buffet was good, and we had wonderful service from Pascual and Kendor. The beach wasn't as nice as the other properties.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank cranemanp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, June 26, 2013
Dear Guest:
Thank you kindly for your review. We are pleased you enjoyed your visit.
We are grateful for your constructive feedback, allowing us to make the necessary corrections. We certainly look forward to welcoming you back for another memorable vacation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 18, 2013

I have best vacation in my life,The hard working people and the friendliest place in Cancun.to all my new friends from the front desk,the Bellman Ignacio"Nacho"to the Bartender,Julio and Joel for the unlimited drink service and all the Staff of Ocean Spa Hotel.I will see you all soon.I miss you all. thanks for all your human caring of service to all the guest. Specially to me,thanks you,Dale L.

  • Stayed June 2013, traveled solo
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank DLarena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ladysmith, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 18, 2013

We stayed at the Ocean Spa for 7 days. The rooms suited the purpose of sleeping and that was about all. No room service, no fridge. The food was fair at the buffet. I would not recommend the restaurants if you are looking for the ethnic edibles. Italian was not italian, oriental was not oriental and the mexican was not mexican. The portions in these restaurants was made for a two year old. We hit the buffet after dining in these restaurants.
Be ready to shell out cash because the hotel did not want to take credit cards for any of the tours and activities they offer off site.
The staff were very friendly but pushy when it came to selling there promotions for their sister hotels which was a two hour session that we did not want to sit through. They would not let up on trying us to do this for the entire trip.
There was a laundry service available. We had one load, which ended up costing about $40.00 us dollars.
The staff expects tips. If you do not tip each and every time you get a drink of meal, they tend to ignore you.
The pool is small but clean. There is a private balcany in each of the rooms which was a plus.
All in all, it is a family friendly hotel with its perks and downfalls. With all of the other hotels in the area, I would probably not stay here again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, July 3, 2013
Dear Guest:
We want to thank you for taking the time to post your review.
We truly regret to read that we were not able to fulfill your expectations. Thank you for bringing to our attention the areas of opportunity encountered during your recent stay with us.
We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services and facilities for our valued guests.
We do hope to have the opportunity to welcome you back at some point in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterey Park, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 13, 2013

Just got back from the hotel from hell.What ever u do do not stay here it will it will ruin your trip.I can not believe anyone would give this place a good rating.Lets start off no ice machine no ice buckets,the spa has not worked in over 4 months the rock work around pool is so dangerous especially for kids.Shower did not work was told i had a room one king bed when i got there i got 2 doubles.Also the staff was rude barters sucked.This hotel should have a rating of 2 stars at best .Even the conciege was rude and needed training .Oh there is no beach....its a small marina no swimiming and the smell of septic.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank garybrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, July 3, 2013
Dear Guest:
We sincerely appreciate and value your feedback. We regret to hear we did not provide you with a vacation experience which reflects our commitment to quality and excellence.
Our Mexican hospitality, service and our Staff’s willingness to go above and beyond has been a constant subject with the TripAdvisor community.
Please know that we value the opinions and comfort of every guest. We seek to create the most positive and unforgettable resort experience possible and we can assure you that the necessary corrective measures are being taken.
We hope you will allow us the opportunity to improve our service on your next vacation in Cancun.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ocean Spa Hotel

Property: Ocean Spa Hotel
Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#43 Spa Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Official Description (provided by the hotel):
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico

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