This hotel is due for a makeover, which we are told it will get soon. The staff was uniformly polite, helpful and friendly, the food quite good, location good, beach only fair. Our concierge, Esteban, did a great job of booking tours and activities at deep discounts, and was sensitive to our desires.
Now the bad news: Our concierge politely talked us into a "tour" of other hotels in this chain (Sunset Group) and a "brief sales presentation," with assurances it would be pleasant, despite our repeatedly saying we had no intention of buying. OK, granted, we caved in and no one forced us. Huge mistake. Our initial sales person, Bruno, was a gentleman. Unfortunately we asked a question he couldn't answer, he called his "manager" over (no name tag) and, from then on, we were verbally abused and harassed to a degree we have never before experienced from any sales person anywhere. The manager (and a second "manager" following him) leaned over the table multiple times to within inches of our faces and essentially accused of being liars, stupid, stubborn and ungrateful. When we tried to leave we were told we had to wait to be escorted out of the sales area - This suggestion coming from a roughly 6 foot 4, 240 pound beefcake who looked like he might be Nuestra Familia.
We were also accosted by a Hertz employee who claimed to work part-time for our timeshare exchange provider, and swarms of street vendors. Once out of the "hotel zone" though, people were uniformly friendly and straight-forward
If you go to Cancun, DO NOT agree to any sales presentation, or accept "deals" on tours or activities from street vendors and booths. Book through your hotel, stiff-arm the myriad hucsters, and you will enjoy this beautiful area.
- Official Description (provided by the hotel):
- Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more less
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- Also Known As:
- Club Carrousel Cancun
- Hotel Carrousel Cancun
- Carrousel Cancun
- Ocean Hotel Cancun Mexico