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“Good staff and location”
3 of 5 bubbles Review of Ocean Spa Hotel

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Ocean Spa Hotel
Ranked #59 of 182 Hotels in Cancun
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Good staff and location”
3 of 5 bubbles Reviewed January 28, 2013

The breakfast menu was excellent with ample fresh fruit and great omelettes as was the service. we especially want to mention the pool waiter named Alesandro Carmona. He truly made our vacation so relaxing with his courteous manner and cheerful service. He took care of our beverages with always brought just the right drinks at just the right time.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thorsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,486 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (337)
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English first
Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 26, 2013

Overall, very nice! Staff was very nice. The resort was very clean. Food was a little repetitive after 7 days. Wi fi only in lobby and not totally reliable. Favorite staff was Alejandro and Kendor. They gave us excellent service!

Room Tip: Ocean view is a must!
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yvonne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Rapids, Iowa, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 25, 2013

Spent 4 nights and 5 days here.....Staff was AWESOME in the food/bar areas. Lobby check-in/concierge was not very good....that was literally the only hiccup though we had on the trip. Otherwise, all of the restaurants were excellent. Didn't have ANY bad food the whole trip! Brick oven pizza by the pool, and beach....we had EVERYDAY for lunch. SO good! Fernando the poolside bartender-EXCELLENT. Bent over backwards for us the entire time we were there. Alejandro made sure we were happy poolside with brick oven pizza. All of the gentleman were so happy, and made sure we were full of tequila and Jack Daniels like we had requested :). Capitan Filiberto was VERY accomodating.
Room was CLEAN, Cozy, and decent view of the ocean with a nice balcony that I read on most mornings before going down to breakfast and coffee.
We would definitely go back here again!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brooke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marion, Iowa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 25, 2013

The accomodations were nice, and I would recommend the hotel, but it was the effort put forth by several of the staff that made sure we will visit again. Thanks to Kendor, Pascual, Gabriel, Fernando, & Alejandro for the great trip....

Room Tip: Choose a beach/ocean facing room with a balcony
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota, Colombia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 23, 2013 via mobile

Very friendly staff, the hotel and its atmosphere is nice, room was comfortable with a relaxin view of the garden and the sea, the beach is not very beautiful and the wifi just at the lobby doesn't work well.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sergio-Delgado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, February 6, 2013
Dear Guest:

Thank you for taking the time to share your experience with us. We are glad to hear our team was able to provide you with that personalized service we have become known for.

We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services and amenities for our guests.

We look forward to welcoming you back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed January 23, 2013

It was our very first Mother Daughter trip . We waited 20 years to do it. Our stay was amazing . The staff were incredibly accommodating and friendly especially Alex and Benny they took care of us at the bars , on the water and at the beach. It was a very enjoyable experience all around. We would recommend this place to anyone traveling as single women . We always felt safe and secure wherever we went under the care of Alex and Benny . Gracias everyone for helping create these amazing memories.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mamasit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 18, 2013

It has been the worst experience I have ver had. The timeshare staff is very rude and if you do not buy they will do unpleasant experience for you. . Be ware of the time share manager is a blond man on his 40´s who is the very rude, of all, it's a shame to have such staff and transform a live experience for a nightmare, I suggest not to attend the the presentation avoid them, avaiod afacing a very bad experience.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ocean Spa Hotel

Property: Ocean Spa Hotel
Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#42 Spa Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Official Description (provided by the hotel):
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico

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