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“Wasn't impressed”

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Temptation Cancun Resort
Ranked #3 of 134 Specialty Lodging in Cancun
Certificate of Excellence
Hinckley, Minnesota
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Wasn't impressed”
Reviewed March 11, 2014

First off I want to say when I pay for a ocean view I expect a ocean view!! We had maybe a pillow sized view of the ocean and that was only if we were bending down to look or hanging over the balcony to look down the towards everyone else's balcony to see the ocean. VERY disappointed in the view! Room was also very small compared to the other all inclusive resorts we have been to! Should have waited a little longer to see what our "room that wasn't ready yet" looked like. Also our room was right by Paty O's and I know that's the place to hang out and drink/mingle but going until the wee hours of the next morning is pushing it! Or at least turn the music down a little! And what is with the no clocks anywhere??? Very annoying!! It can't be that expensive to buy every room a little clock radio!! Heard multiple people complaining about this!
Also down our hall there were always dirty dishes on the floor, I don't know if something was being fed or what but it was a little bit of a turn off walking out in the morning.
Food was not amazing, we did not care for Margaritas at all, how can you not make a good burger? Also the other things on the menu were nothing to brag about either. The only place we enjoyed was the Italian place and the seafood restaurant. The buffet was average.
The pools were pretty small especially the main pool not big enough for everyone to get to enjoy on the fun without being over crowded. Also where was the hot tub?? There were 6 hot tub looking things in the pools but no hot water...what gives?
Also the time share people. Get rid of them! We blew them off and lost $20 they make you put on deposit. We then kept on getting phone calls from them at crazy times of the day trying to get us to come down but we kept saying we were busy.
Over all this place was average, really wish we could have had a better room. Nothing to really brag about but nothing that was really bad either.

Room Tip: If you pay for ocean view have them show you on a map of the resort before you agree to it!!
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank kasey b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCUN, Guest Services Manager at Temptation Cancun Resort, responded to this review, March 16, 2014
Dear guest:

We sincerely apologize for the issues you had with your room that’s why we ask guests to bring any deficiency to our attention while they are at the hotel in order to provide a better experience for them. We have three swimming pools, themed with different concepts: relaxation, sports and fun entertainment. The Sexy Pool and the Quiet Pool have 3 jacuzzis only with bubble jets. The concierges provide general information about the resort certainly they invite people to a meeting presentation but never force anyone to attend to this presentation simply if not interesting in Premier Memberships let them know and they will respect your decision.

I very much hope that you will try us again sometime in the future.
With kind regards
JROMERO
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Toronto, Canada
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 11, 2014

This was our first all inclusive. We stayed for a long weekend. We loved this resort. Now, having travelled to many other places and all-inclusives we can really appreciate this place even more. The food was fantastic and the beach was gorgeous!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amanda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCUN, Guest Services Manager at Temptation Cancun Resort, responded to this review, March 16, 2014
Dear Guest

Thank you for taking the time to share your recent experience at Temptation Resort & Spa. We appreciate your comments about the hotel and the service you received, we are so happy to hear that you enjoyed the food and the beach.
We truly hope to welcome you back in the future!

Sincerely
JROMERO
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 11, 2014 via mobile

Just got back for a bachelor party from 3/5 to 3/10 with 10 Asian guys and didn't expect as much fun as we did. Bartenders/Servers are amazing and friendly. People there were very sociable. Would definitely recommend this place.

Stayed March 2014, traveled with friends
Helpful?
1 Thank Chiem P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCUN, Guest Services Manager at Temptation Cancun Resort, responded to this review, March 16, 2014
Dear Guest

Thank you for taking the time to share your recent experience at Temptation Resort & Spa. We appreciate your comments about the hotel and the service.
We truly hope to welcome you back in the future!

Sincerely
JROMERO
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 10, 2014

We read reviews before we went and were a little concerned, just want to say dont believe everything you read on here. The place is fantastic and we would recommend anyone who has a sense of humour and open mind to make a visit. Cannot wait to return.

Room Tip: ask for room away from Paty'o Bar
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank albie107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCUN, Guest Service at Temptation Cancun Resort, responded to this review, March 15, 2014
Dear Guest,
Thank you for falling into temptation. It is important for us to make sure our guests receive a service that matches and even exceed their expectations.
We will be more than glad to host you again soon.
Best Regards,
Jeanette Aguilar
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Red Deer Alberta
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 9, 2014

We just spent 5 days in late February and we must say that after 6 visits over the past 6 years, this resort is certainly less value than it used to be. We absolutely love the concept and that is still the main reason for going but the price has gone up about 250% and we are sick of the whole timeshare push. Several times could not even eat the food because of excess grease. The cleaning staff would clean the rungs on chairs right beside us while we were eating dinner or even pick the mats on your table and wipe under them while still sitting there after lunch as tho' maybe it was time for you to leave. The room we got was very musty and the cleaning staff would forget to leave facecloths one day and only leave one shower towel the next.
We have been to Mexico at least 12 times and never have thought to write a bad review but
it just seems the value is not here anymore. The party is great and the shows have gotten better. It is nice to see dress themes for each night because it can be much sexier even tho' most people don't partake, esp. the guys.......seems they think that women are the only ones who should dress hot. We use the code "what's good for the goose is good for the gander".
My wife is top notch sexy but she wants to "see" the guys not just "show" them and I'm O.K. dressing out of my comfort zone to help. A lot of people seem to get a bit guidy and point at people who are beyond their own comfort zone but they sometimes forget where they came to party. Read the dress codes and participate........it's way more fun.
All in all, the party/concept is still great but the rooms, the food, and the service are going down hill while the price has been going up.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kei91aut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCUN, Guest Services Manager at Temptation Cancun Resort, responded to this review, March 11, 2014
Dear guest:

I apologize if we have failed providing you the quality service that our resort is highly known for, we all are working very hard to ensure that our guests spend a relaxing and memorable time while staying at our resort, the information you provided us is valuable in order to improve the different areas you mentioned above. We hope you can give us a second opportunity to welcome you back, to present you the improvements made due to your valuable feedback.

Sincerely
JROMERO
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level 4 Contributor
19 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 7, 2014

Traveled last week with a few friends. First time in Cancun, we decided to stay in this resort. First and foremost , tell the gentleman or lady persuading you to buy time share that you DO NOT WANT TO GO TO TIMESHARE. I did not see any time share. The staff is very friendly, the rooms are clean and sometimes super clean depending how much you tip the chamber maid on a daily basis. My fridge was full of beverages and there were always extra towels in the bathroom. The bartenders are pros. They really make great drinks, specify your brand for a better beverage or you will get whatever they want to give you. Tip them as well. The entertainment provided by the staff is energetic and the events are everywhere in the resort.
Topless is an option for the ladies in the pool or beach area. The loud pool has various events on a daily basis plenty of chairs around the pool if you choose to stay there for the day set your alarm for 6:30- and place your towels and t- shirts and tie them together. Go back to bed and you own the chairs for the day. All the entertainment is in that area. The quiet pool is exactly what it is, low music , nice bar. The pools see plenty of sun in the day.
I cannot comment on the restaurants, I was dining in the city most of our vacation. We had breakfast twice, it was a delicious buffet with an omelet station and a variety of meats ,cheeses and tropical fruits. Lots of variety of juices and the cafe american o and cappuccino is available, decent coffee. There are excursions on the resort, you pay a bit more but you are travelling with a group. Great place to meet people.Lots of couples ,all sorts in age. Lots of repeat clientele as they have there own private area for beach and pool chairs and a beach bar with selected brand of liquor.They influence you to keep coming. My buddies enjoyed the adult experience , we all had a great time. Keep an open mind and blend in the festivities.

Room Tip: For a great night of sleep, stay by the quiet pool, tip the chamber maids on a daily basis, bring p...
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TRAVIS C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCUN, Guest Services Manager at Temptation Cancun Resort, responded to this review, March 8, 2014
Dear Guest:

First of all thank you very much for choosing Resort & Spa for your vacations.
I appreciate very much you took the time to write a review of the experience you had with us. After your experience with us and all the clarifications you made, I believe many potential guests will make up their mind to choose Temptation as vacation destination in the gorgeous Mexican Caribbean.
I will make sure to forward your congratulations to our staff.
We are looking forward to welcoming you back very soon.

Sincerely
JROMERO
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 4 Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 7, 2014

We have been to the resort 4 other times, so expected our 5th to be similar. Well, that was not the case. I am truly being honest here in hopes that the resort makes the needed changes to make it great like it used to be, and NOT just griping. First of all the location is great. Our room was 1st floor and had a view of the place next door, but we could move our chair to see the beach. That was a plus.
In the past few years the facilities have not really been kept up like they should. The pool for one was much dirtier than I have ever seen. The food also did not provide any variety from day to day. We have also noticed the only updates have been to decrease the general areas and change them to Premier Only. I realize Premier members should receive perks, but we also paid hard earned money for the vacation. We own several times shares in the states and everyone there is treated the same. Some much needed TLC could make the resort nice, but until that happens we will not be making a subsequent trip. It is sad since the people (guests and staff) are great.

Room Tip: Ask for the room you want and don't settle for a room overlooking the street.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AJ S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCUN, Guest Services Manager at Temptation Cancun Resort, responded to this review, March 9, 2014
Dear guest:

We’re sorry that we didn't meet your expectations, we all are working very hard to ensure that our guests spend a relaxing and memorable time while staying at our resort, the information you are providing is valuable in order to improve the different areas you mentioned above. We hope you can give us a second opportunity to welcome you back, to present you the improvements made due to your valuable feedback.

Sincerely yours
JROMERO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Temptation Cancun Resort

Property: Temptation Cancun Resort
Address: Blvd. Kukulcan km 3.5, Cancun 77500, Mexico (Formerly Temptation Resort Spa Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 134 Specialty Lodging in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Temptation Cancun Resort 4.5*
Number of rooms: 430
Official Description (provided by the hotel):
Temptation Cancun Resort, “The Playground for Grown-Ups”, caters to adults only (21+), offering a vibrant and passion-infused, topless-optional environment for the chic, the confident and the free-spirited traveler. Designed by Karim Rashid, Temptation offers 426 rooms and suites, plus newly innovated guest areas. There are seven specialized restaurants, 5 bars and a gourmet cafe. The property also features a spectacular spa & sophisticated fitness center. Temptation Cancun Resort… “The Playground for Grown-Ups”. ... more   less 
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Also Known As:
Temptation Hotel Cancun
Temptation Resort Cancun
Blue Bay Mexico
Temptations Cancun
Blue Bay Resort Cancun
Temptation Resort Spa Cancun
Blue Bay Cancun Mexico
Temptations Resort Cancun
Blue Bay Getaway Spa Cancun
Temptation Cancun

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