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“Amazing Birthday!” 4 of 5 bubbles
Review of Occidental Tucancun

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Occidental Tucancun
Ranked #43 of 181 Hotels in Cancun
Certificate of Excellence
San Antonio, Texas
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing Birthday!”
4 of 5 bubbles Reviewed July 15, 2014

I stayed at the Barcelo Tucancun for a much too short birthday holiday from the 8th to the 11th of July. Don't believe every review you read about this place but take the opportunity to make your own judgment! My experience at this hotel will make me a repeat visitor to this property! Food really good at the specialty restaurants, room spacious and extremely clean with an amazing balcony and view (5003), staff for the most part friendly and accommodating (big kudos and saludos to Olivia at the front desk and Antonio the best bartender)! Is the property a 5 star? No it isn't. If you're looking for a nice, clean smaller hotel with one of the most beautiful beachfront locations one will ever see then this is the place to visit. The only negative comment to make is for the duration of my stay my minibar was never refilled, though I asked twice.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ALAMOCITYBOY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, July 16, 2014
Dear Guest

Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,577 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (467)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 14, 2014

We were 6 in total, we went with our friends. We had an awesome time. The service was expectacular. We met an awesome team they were like our family. It was ester, Mercedes, Omar, lala, angel, fanny, rozy, Antonio, Guillermo, Alberto, Felix, Rafael. They were super awesome. I definitely recommend this hotel for a fun vacation with friends and family.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Amarilysleon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, July 16, 2014
Dear Guest

Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Grange, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed July 13, 2014

The experience was very pleasant ,the restaurants are excellent,specially Mallorca, the servers are the best! specially Dalida Perez Vazquez ,she went above and beyond for us,she always made sure we had everything we need for a great dining experience,same señor Jose.La Claraboya restaurant in the pool area,magnificent service too.First person you see at the hotel Mr Gonzalo Hernandez Benitez,his friendly kind way is amazing.
Not very happy with some of the front desk people....not kind at all.

Room Tip: ocean front view are the best
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Mercedes S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, July 16, 2014
Dear Customer
Thank you for choosing the Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed July 11, 2014 via mobile

Absolutely loved the barcelo!
Great reps who knew everyone personally and got everyone involved in the games around the pool.
The food was amazing!
The weather was perfect and so was the location- right on the beach!!
Would highly recommend this hotel!

Stayed April 2014
Helpful?
4 Thank Zoe-the-Explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, July 14, 2014
Dear Guest

Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laval, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 9, 2014

Beautiful vacation at the Barceló Tucancun we are a family of four (2 adults 2 teenagers).
We had a wonderful time. The food was excellent. Don't believe what you read. Some people are just nasty and rude. Staff is very friendly, helpful and always ready to please us. The hotel is super clean, just impeccable. The location of the hotel is excellent, we are close to a shopping center Kukkulcan (Wifi available) and la Isla (10 minute walk from the hotel) shopping center with lots of stores , restaurants and animation at night. The beach is just breathtaking, no rocks, no seaweed, plain clear water and white sand, the only thing there's no parasol. The pool area is just as you see it on the pictures. Everything is clean and you have lots of chairs and parasols.
We would like to thank Tete, Mercedez, Lala, Omar and Flor at the Claraboya. Excellent food and service. We had breakfast and lunch at the Claraboya everyday for 7 days. They work as a team always greeted us with a smile and they were always ready to serve us, We got so attach to them , we will miss them. We would like to thank also Eddy Criollo , Claudia and Cosmero at the Don Quijote restaurant. The Buffet was excellent (Spanish and Italian) and the service as well. The activities are very well organized everyday by the pool and on the beach and at night there are different shows. The room is spacious and the frig is always full with water bottles and cans of sprite, coke , green tea , beer and mineral water. The rooms are cleaned everyday and they also change your towels. As you can see it's a wonderful hotel . We are definitely going back. Thank You to everyone at the Barceló Tucancun for a wonderful stay. Los amigos italianos.

Room Tip: beach front and balcony
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Pina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, July 14, 2014
Dear Guest

Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 9, 2014

My family of 5 and two other families totaling a party of 16 spent a week at this resort.
The villa is the way to go...spacious and right on beach. Our room was warm and we could not get the thermostat to go low enough for our comfort level. We also had issues with getting refrigerator restocked with water and beer. Staff was excellent! Especially in restaurants and entertainment staff! We had a great vacation...I would recommend this resort.

Room Tip: Go with the Villa if you have three or more worth the extra $$
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LTA10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, July 14, 2014
Dear LTA 10

Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New york
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed July 7, 2014 via mobile

Great stay, great food at the buffet, great service by the staff at the restaurants and bars, rooms were good, great time! Wifi however can only really be used in the lobby and at a cost and only on one device once purchased which is a bit annoying

Stayed July 2014
Helpful?
1 Thank hanz95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, July 14, 2014
Dear Guest

Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Occidental Tucancun

Property: Occidental Tucancun
Address: Avenida Kukulcan, km. 13,5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Official Description (provided by the hotel):
Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more   less 
Reservation Options:
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Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort

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