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“Fun trip”

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Occidental Tucancun
Ranked #40 of 175 Hotels in Cancun
Certificate of Excellence
Campbell River, Canada
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fun trip”
Reviewed December 19, 2013

I went to this resort (hotel) in 2007. Rooms were clean and a decent size. This is not a resort. buffet was not too bad. Pool bars were the best. beach was ok. waves were pretty intense when we were there. close to shopping mall. easy to take the bus to more shopping and walmart. had great bar nights out. usually cost $40. they get you there and booze you up. awesome for friends. not so sure about young families. hard to get reservations for the a la cartes. only 2 open and we only got a reso at the Mexican. food and service was great : )

Room Tip: get ocean view. nice balcony and lot's of cruise ships
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Jana_Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, January 7, 2014
Dear Jana_Chris

Greetings, thanks for choosing Barcelo Tucancun It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services,

It would be a pleasure to have you with your family on a longer break soon.
With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (492)
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Ottawa
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 12, 2013

I have travelled to this hotel in 2001, 2007, 2008, 2009 and 2010 and I can tell you that this is the best hotel I have been to so far. In 2011, we wanted to try something new so we went to Cayo Coco (2011), Varadero (2012), Punta Cana (2013) and Tulum (2013) and I can assure you that the Barcelo is still my number 1 choice. The people working at this hotel are always happy and they show you that they want to work there. The mexicans are so nice, I love them very much. The rooms are big and the ocean view is incredible. The beach is the best one I have seen in my life (there are big waves to go play in). The food is the best food I have had in south. The shows at night are extraordinary (the Michael Jackson one is great). The location of the hotel is perferct. 20 minutes from the airport, right beside the Kukulcan Plaza and 10 minutes walk from La Isla shopping center. There is always something to do at this hotel,. The entertainement staff is the best. Bingo, dance lessons, bartending lessons, cooking lessons, water volleyball, you name it, they do it ;) Angel from the entertainment staff has become one of my good mexican friend after all these years and I can't wait to see him each time I go to the Barcelo.
I recommend this hotel to everyone. Don't be afraid to go there. It is not a 5 stars hotel but it is a solid 4. For me, it is a 10 stars ;)
Love you all guys from the Barcelo and see you in May 2014.
Mel xxx

Room Tip: Ocean view room are the best
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  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
5 Thank Melmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, January 7, 2014
Dear Melmart

Greetings, thanks for choosing Barcelo Tucancun It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services,

It would be a pleasure to have you with your family on a longer break soon.
With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 5, 2013

i returned yesterday from a 5 night stay at Tucancun and was disappointed. First thing to mention is the staff was great -- very nice, friendly! pools are nice, stayed in pool 2 the whole time; view is great and very relaxing listening to the waves hit the beach; location is good for shopping. But too much bad that i won't return......
upon arrival i was not given my coupons that i was to receive through CheapCaribbean and was charged the full $30 for WiFi (4 days) which didn't work half the time. the remote did not work and it took 45 minutes to get someone to the room to fix the problem and it was 9:39 at night. (TV -- very limted English and the channels with English were snowy/jumping your eye sight went crazy). cleaning the rooms was difficult -- was bypassed on the first day (even though i had 'tidy room' sign on door) but i was OK as i was going to reuse towels/sheets anyway, but mini-fridge was not restocked. kept sign on door and second day i put towels on floor anticipating cleaning -- nothing! heard the cleaning cart, looked out door and saw it was at end of hall...about an hour later heard it go by and waited.... didn't hear anything so looked out door.. it was gone! called service and the person answering was speaking Spanish, said i needed room cleaned and she hung up. Figured she didn't understand English. called 3 more times, same thing. wondering why they are not letting someone who can speak Engish answer; so called front desk, same thing - hung up on me. so i stomp downstairs and explain the situation. turns out my phone is not working - i could hear them but they couldn't hear me. that was fixed and 2 hours and 20 minutes later and a lot of frustration, i got towels! one day, mini-fridge was restocked at 6:00P. kinda late when you get back from the pool and want a bottle of water there isn't any! room cleaning was usually done after 5:00P which in my opinion is late.
no wait service at pool 2; had to get your own drinks at bar. not a bad thing, but you are on vacation and would like to be lazy and be waited on.
there were many other 'bad' things but this is getting way too long!
food -- definite need to readjust. buffet was not good.... no bacon and no guacamole - ever! even on the Mexican theme night - no guac! i visit Mexico twice a year and the Barcelo resorts (Tucancun and Costa Cancun [was there in May]) are the only resorts to not serve guacamole... that is just wrong!
the topper -- i was waiting at the bar at pool 2 while the bartender made 4 drinks for 2 ladies. bartender was almost done with the drinks when a man walked up to the bar, when she finished she turned to the man and asked what he needed... i voiced myself with saying i was here waiting and i was next in line. she just looked at me and made his drink!
i will not be back to Tucancun and i am very afraid to even try the Barcelo chain in another city in Mexico as i had bad experiences in both the Tuncancun and the Costa Cancun.

  • Stayed December 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
9 Thank Lynne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, December 16, 2013
Dear vlynne11352
Receive a warm salute from Barceló Tucancún

I hope this message finds you well. Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered issues during your stay, because customer satisfaction is our top priority and it seems that you didn´t have an entirely pleasing holiday . Although we work really hard in order to guarantee a worry free vacation.

I assure you that all departments involved on this claim where well informed about it, corrective measures and evaluation will be taken.

Once again, I reiterate our apology on this matter and hope to have an opportunity to change this bad impression and regain your confidence on a future vacation.

Please don´t hesitate to contact us for any further comments.

Sandra Giesemann
CM Cancún Barceló
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frodsham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 27, 2013

Me and my boyfriend loved this hotel! We were a bit worried because of some bad reviews but I dont know how people can be so petty to be honest. We checked in and got our room which was fine but we had a lagoon view which over looked an ugly shopping mall which I wasn't too happy about but hey you only sleep in there!! The air conditioning was broke as we got there and got fixed right away but then broke everyday for the next 3days then finally said we could move rooms if it breaks again! As we were by the pool that day we had got really friendly with the entertainment people and Winnie came round with a questionnaire we filled in and reported the air conditioning..he was disgusted with the way we had been treated and said we should have been moved after the second time, before we knew it a few hours later he had us upgraded to a gorgeous sea view room!! Couldn't thank him enough!! Entertainment staff made the hotel..without them there would be no heart. Winnie, Enrique & Elena you made our holiday!! They came out and partied with us some nights. They do a free bus every night to different clubs which you pay a set amount and get VIP and drinks free all night and get looked after by the entertainment staff!
Drinks, food, pool, games, beach and everything you can think of is there and if you have the right attitude you'll enjoy this holiday as much as we did! Already booked to go back next August! Thanks for a brill holiday....oh you have to go to Ruth's Chris Steakhouse..nicest steak on earth!!!

Room Tip: Speak to the entertainment staff if you really are unhappy with your room and the reception aren'...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emily W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, December 12, 2013
Dear Emily W

Greetings, thanks for choosing Barceló Tucancun It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services,
We hope you give us another chance to serve you, if you happen to visit Cancun in the future


With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 26, 2013

Отель очень хороший! Я отдыхала с моими родителями там месяц, и это было прекрасно! Там есть занятия для каждого, и программа почти не повторяется. Люди очень дружелюбные, приветливые, много улыбаются! Мы получили огромное удовольствие от отдыха там! Целый день у бассейна играет музыка и при желании можно принести свой телефон или планшет чтобы включить свою музыку, при том родители если им надоедала музыка они могли уйти к другому бассейну где спокойно и тихо
Каждый день были потрясающие шоу и за весь месяц они почти не повторялись. По вечерам живая музыка.
После шоу те, кто хочет вместе с кем-нибудь из команды аниматоров, едут в клуб. Надо заплатить в отеле 50$, в сумму входит входной билет, трансфер до клуба, открытый бар + на протяжении твоего присутствия в клубе за твоей безопасностью следит человек так же из отеля.
Еда в отеле вкусная, есть 4 ресторана, поэтому всегда есть выбор. Официанты прекрасные люди, очень добрые и дружелюбные.
В следующем году мы хотим вернуться в этот отель и провести еще один месяц в нем)
Если хотите провести весело свои каникулы в Мексике, приезжайте в этот отель, я думаю, вы не пожалеете о своем выборе))


This hotel is very good! I and my family have spent there 1 month and and we've had great vacancies! Everybody there is friendly and smiles a lot so it is very pleasantly to communicate with people who work there.
Every day activities were funny and every day there was an unexpected surprise from the animation team.
Thanks a lot for Elena, Ulises, Gabriela and Angel who made every day funny)
During the day there was cool music near the pool, in the evening there was life music in lobby bar or in tucan theatre.
Shows were amazing! Every show was different and actually every week there were 2 or 3 new shows.
Also if you want you can go to the club with somebody from the animation team. You should pay 50 $. It includes a car to the club, open bar, enter ticket. You can stay there for the whole night and there is always the man who look after your safety.
In fact there are a lot of things to do in this hotel.
There are 4 restaurants in the hotel so you have choice of the cuisine.
The waiters in restaurants are very friendly, especially Esther and Cindy. It was big pleasure to communicate with them)
It was the great month in Mexico) People who work there (Cindy, Esther, Elena, , Ulises, Gabriela, Angel) have become friends for me and my family) I am so happy thaat we have chosen this hotel to spend vacancies
I and my family really like this hotel, we want to come back next year and spend 1 month there again)
So if you want to have amazing holidays in Mexico come here, it will be unforgettable))

  • Stayed November 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank KaterinaKasjanova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, December 12, 2013
Dear KaterinaKasjanova
Greetings, thanks for choosing Barceló Tucancún It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services,

It would be a pleasure to have you with your family on a longer break soon.
With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NEAR LIVERPOOL UK
Level 4 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 23, 2013

we travelled as a party of four and we enjoyed our holiday , the plus points are the staff , the location, the rooms , the beach , the minus are the food does get a bit of the same , but may i ad the staff in the resturant by the pool at breakfast and lunch are an asset to this hotel , ester , omar and all the staff were wonderful nothing was too much trouble great service and always smiling , also i would like to thank antonio by the adult pool bar he is a really a great barman and always looked after us with our drinks all day and sometimes he delivered to our sunbeds and always smiling
cheers
but go here the location is good just behind luxury ave and only a dollar into cancun by bus and walking distance to la isla shopping mall with lots of good shops bars and resturants , so go and see for yourself

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MARKANDPAULINE52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, December 12, 2013
Dear MARKANDPAULINE52

Greetings, thanks for choosing Barceló Tucancún It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services,
We hope you give us another chance to serve you, if you happen to visit Cancun in the future


With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 22, 2013

Just got back to reality on Monday 18th Nov, Wow fantastic location right on the front and views are breath taking.
Hotel its self does exactly what it says on the tin, dont come expecting 5 star because its not but offers very comfortable accom and like I say the views are stunning!
All the staff couldn't do enough and make you feel right at home.
I had a noise problem with my room and when I pointed this out was quickly moved to level 5 sea view and upgraded!
Food is realy good, better than some all Inc deals I have been on and plenty enteraiment.
Internet was an additional cost but Hey Ho.
Good bars and friendly staff,could go on and on but dont just take my word for it just book It!
Just tried to book this for December but fully booked :-(

Room Tip: Tip! It works wonders and be carefull about booking tours.
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  • Stayed November 2013, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dontlookdown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, December 2, 2013
Dear Dontlookdown

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better.

Warm Regards
Sandra Giesemann
CM Barceló Cancún
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Occidental Tucancun

Property: Occidental Tucancun
Address: Avenida Kukulcan, km. 13,5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Spa Hotel in Cancun
#34 Top resorts Hotel in Cancun
#37 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Official Description (provided by the hotel):
Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more   less 
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Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort

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