My friend and I stayed at this resort for 10 days. Cancun is amazing i'd definitely return, however, not to this hotel again. The hotel has good and bad points:
GOOD - The entertainment team are amazing!! Ulises, Enrique and Elena. Always have games etc in the pool everyday such as bingo and water polo which are good for all ages. They take you out on a night to the clubs in Cancun (on a free coach) and make sure you're well looked after with a big supply of drinks all night. They can't do enough for you and are 100% the best thing about this hotel.
Hotel staff - All the staff are very friendly, although the more you tip, the more they will do for you. The only negative comment I can say about the staff is that the check-in process was extremely slow (and after a 10 hour flight it's the worst thing ever!) and the man on the front reception did not apologise for our wait.
Cleanliness - The hotel and rooms are always so clean, cleaners come round everyday and fill the fridge up (free of charge). Cleaners are probably the best people to tip as I could imagine they'd be on a shocking wage!
Location - The hotel is situated on the beach and in walking distance of a big shopping centre with a pharmacy and a Burger King in ;). There's a bus stop and taxis right outside.
Night time entertainment - We only went to see the magician who was amazing!
Beach/pool towels are provided
A lot of people on the reviews complained about the air conditioning not being cold enough. In our case the room was sometimes too cold which is a good thing in the Mexican heat!
BAD points -
Food - We were not expecting the food to be amazing as it's an all inclusive but the food here is very repetitive and below average. Breakfast is strange as they were serving a lot of fried food, lunch is basically pizza, chips and burgers everyday. Dinner is horrible. The whole holiday I ate: Bread, cheese and croissants. One night they had Chinese food on. I wish they would have informed us of this as i cannot stand Chinese food, so i had to eat bread. I would say the food in this hotel is rubbish for a picky eater (like me) or children. Do not visit the Mexican restaurant it is disgusting!
Wi-fi - Is very expensive. My friend got free wifi for three days as the swimming pool dyed her hair green at the ends. It has rubbish signal and i would definitely not pay for it.
Pools - Do not take expensive bikinis or swimming costumes. The chlorine turned our bikinis a green/yellow colour which does not wash out.
Overall the only thing that would bring me back to this hotel is the location and the entertainment team. Avoid if you enjoy food!!!!!
- Official Description (provided by the hotel):
- Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more less
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- Also Known As:
- Barcelo Hotel Cancun
- Barcelo Hotel Tucancun Beach
- Barcelo Tucancun Beach Hotel
- Tucancun Hotel
- Cancun Barcelo
- Barcelo Tucancun Beach Resort