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“First timers to cancun. Well worth it!”

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Occidental Tucancun
Ranked #42 of 180 Hotels in Cancun
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“First timers to cancun. Well worth it!”
Reviewed July 8, 2013

We saw many reviews of this hotel and figured we would do the same. We had our 2 boys with us ages 15 and 9. Our 9 year old completely loved it. The main pool was awesome for him with the activities that they had. He also loved the Beach and being in the nice clean water for hours on end. Our 15 year old thought it was great and relaxing as well.
For my wife and I, this was worth every penny. The hotel was clean and a majority of the staff was excellent. Sylvia was an awesome poolside waitress that took care of our family and friends quickly and always had a smile. Felix the pool bartender made great drinks that were not watered down. Enrique and Eulises were awesome with games and activities for everyone. If you take the time to get to know these plus many more staff members you will never regret your experience. Will at the mexican restaurant made they experience entertain for all. He even went the extra mile for one of our friends when he wasn't feeling well. They care about everyone that visits.
Food: we do not have an expensive taste or expect to be wow'd by it, and we were always able to find some great food to eat. Take the time to do the reservation for the Mexican restaurant as well as visit the Don Quixote buffet and say hi to Noe the waiter. Good variety of food with a lot of food the kids would eat as well.
Entertainment: we went every evening and we're never disappointed. We had a magic show, Mexican cultural dance, Michael Jackson tribute, circus night and missed the karaoke night as we left that day. Kids as well as us, loved the shows.
Tips: never hesitate to give a couple of dollars for the hard working people that help you out. At the pool we would tip the waiters/waitress and the bartender first thing(about $5 per day). In return they were very appreciative and will take care of you quickly and often. We left a couple of dollars each day on our bed ($3 and $2) in the refrigerator and they Cleaned them daily and over stocked our refrigerator.
One other person to note, Cindy the waitress at the lobby bar that had a cute birthmark, is awesome for the kids.
Overall: was great experience. If you are down to earth you will love it. Met many nice people from all over the world (Ireland, England, and many parts of the US)

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DaHodges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, August 2, 2013
Dear DaHodges
Thank you for choosing the us during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

It would be a pleasure to have you with your family on a longer break soon.
With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (482)
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English first
nj
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 7, 2013

This was our first trip to Cancun in many years. A lot has changed since. My family and I typically go to Punta Cana but we thought we would give Cancun a try and we were glad we did. The resort was very nice for the price. We stayed at one of the beach front villas which was very nice and roomy. All the staff were very friendly and accommodating. Adrianna and Maribel at the front desk took care of all our needs. The entertainment staff especially Enrique kept everyone going. He is the best! The Mexican restaurant was very good, however we were very disappointed with the Spanish restaurant. The buffet was also good but I wish there was more choices. I seems like every night it's the same thing with only a few minor changes at the buffet. Overall we were happy with out stay.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tfromnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, August 2, 2013
Dear Customer,
Greetings, thanks for choosing us It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services, we are working to have more choices about food, we hope that in your next visit this has been solved
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.


With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roseville, California, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 1, 2013

My husband and I stayed at the Barceló Cancun in November of 2012 for one week. Please read my PROs and CONs list.


PROs

1. Gorgeous beach! White and sandy. Friendly on your feet.

2. Beautiful warm clear blue water.

3. It is totally worth paying the extra money for a beach front room.

4. Mini bar and fridge stocked with snacks, beer, soda, and water daily.

5. Outstanding shows! Very entertaining in a huge air-conditioned auditorium.

6. Pretty close to downtown life!! Eateries I recommend are Carlos and Charlies and Lorenzillos!! Delicious.

7. Pretty friendly staff.

8. Nice, plush fluffy white robes provided.


CONs

1. Stayed at many resorts in my time, but seriously the food is horrible!!

2. If you are a "Foodie" this is Not the place for you!!

3. No Pico De Gayo or Guacamole!!

4. I don't know about you, but I don't want to eat coconut, raisons, chopped cold zucchini, and white bread and warm cheese for breakfast lunch and dinner!!

5. If you love tacos, Chilie Relleno, Salsa, tostadas, fajitas, guacamole, and/or refried beans this is not the place for you...NO good Mexican food.

6. My husband and I had to leave the resort to go out and find good Mexican Food.

7. The Bartenders are really lousy. They do not know how to make a lot of drinks. They need a lot of prompting and direction.

8. My husband and I ordered 2 shots and the bartender did not have any shot glasses. He poured me a shot in what look like a candle holder.

9. There is NO gym at this resort!!!

10. Basically, if you love resorts because of the good food and selections, this is NOT the resort for you!!!

Room Tip: Please pay the money for an ocean front room!! You will not regret it.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
5 Thank Tania D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, August 2, 2013
Dear Tanya D
I hope this message finds you well. Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered some issues during your stay,

Thanks for taking time to value and rate our product and services,
We hope you give us another chance to serve you, if you happen to visit Cancun in the future


With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 1, 2013

I was on a trip with a group of 6. For a 3 star all inclusive hotel, I could not complain, especially when all of us were on a budget. The rooms were cleaned everyday, room service was spot on, and everyone was accomodating to our needs. Although, be advised that there is no free wifi despite the hotel descriptions. Make sure to request for an oceanview room and try to stay in the lower level rooms, the higher you go, the hotter it gets. Food was decent. Nothing fancy, but not terrible. I had a great experience with friends, and probably would try a different hotel next time. All in all, a great stay for the budgeted traveler.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ms. Zoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, July 3, 2013
Dear Costumer,
Greetings, thanks for choosing Barceló Tucancun Beach It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services,

It would be a pleasure to have you on a longer break soon.
With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batavia, Ohio, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 28, 2013

We stayed at the Barcelo Tucancun Resort from June 20th-June 25th 2013. We had an amazing time. The hotel is very nice and boasts a relaxing atmosphere. There is no such thing as crowded here. As large as the resort is, there is always a place to lay/sit/swim or whatever it is that you feel like doing. The staff are VERY nice and go out of their way to make your stay memorable. The restaurants have all sorts of different foods, and the all inclusive is well worth it. The drinks are in abundance. FYI- if you want a fantastic Pina Colada, go see Felix at the adult pool swim up bar. Make sure to try the Mango Margaritas too! There are also all sorts of activities that take place during the day. Just check the activities board. The beach is large and not crowded at all and the water is so inviting! Can't wait to go back!!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NikiMorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, July 3, 2013
Dear Customer
Thank you for choosing the Barceló tucancun beach during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.
Very truly yours,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 26, 2013 via mobile

This was my third time staying at barcelo. It was better than ever. I had the best time of my life. The activities at the pool are awesome even though I never won a tshirts)). Enrique and the entertainment staff was awesome. Sylvia and Cindy were awesome too. And Jody rocks. I loved playing bingo and the pool volleyball and the shows at night. Can't wait to go back. And Jose rocks. Thanks boys and girls for making my trip so fun and I'm glad I got the opportunity to meet such fun loving people))

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leslie88888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, July 3, 2013
Dear Customer
Thank you for choosing the Barceló Tucancun Beach during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.
Very truly yours,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockbridge, Georgia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 26, 2013

First off, I stayed at a Barcelo Resort in Domician Rupublic and it was wonderful,Not so much in Cancun. Good Points, resort was very nice and clean and the beach was beautiful.Within walking distance to malls. Not so good points, air conditioner in room was not cool at all. We told the front desk but they never came to see about it. Room was always warm. Buffets were good for breakfast and lunch but not so good at dinner. The Mexican and Seafood resturants were very good for dinner. We paid an extra $3.00 a day when we checked in to use the safe in the room and they tried to charge us again when we checked out. Every day Housekeeping left something out of our room. 1st day was face clothes, the 2nd day was towels and the 3rd day was coffee. One good thing about the front desk was Adarianna, She took care of anything you asked for. Thanks Adarianna. All in all it was an okay place to stay but I don't think I will ever stay here again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JLS1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, Marketing Office at Occidental Tucancun, responded to this review, July 3, 2013
Dear Customer,
Greetings, thanks for choosing Barceló Tucancun Beach It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services,
We hope you give us another chance to serve you, if you happen to visit Cancun in the future


With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Occidental Tucancun

Property: Occidental Tucancun
Address: Avenida Kukulcan, km. 13,5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Official Description (provided by the hotel):
Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more   less 
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Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort

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