This is our 11th all inclusive vacation and it was one of our best. After reading some of the reviews on Trip Advisor, we wonder if we stayed at the same place as the people that gave this resort such dismal reviews. We travelled with our two teenage daughters (15 & 18) for 11 days over Christmas and New Years; everyone had a great time. Here is our take on the resort:
Check In: There were a couple of families ahead of us so it took a bit of time to check in, not unusual when checking in at any hotel. We have nothing to complain about there.
Restaurants: We felt this was among the best all-inclusive fare we have had. Last year we stayed at the resort now rated on Trip Advisor as number 10 in Cancun and felt the food there wasn’t worthy of the hotel’s 4.5 star rating – this resort had much better food and the Barcelo Tucancun Beach has a 4 star rating. Most of the staff at the restaurants were fantastic, at the Mallorca, Delmy, Carlos, Cindy and Obdulia; at the Mexico Lindo, Ernesto was amazing and unfortunately we can’t remember our waiters name at Don Quijote, he was also great. The food at these restaurants was fantastic. The La Claraboya was buffet for breakfast and lunch, they had one rude waitress during the day. We never ate there at night, it is a seafood restaurant at night. The service at this restaurant was not nearly as good as the others for the breakfasts/lunches we ate there. The hamburgers they made at lunch were very good.
Bars: There are several bars situated throughout the resort, we always tip so always received great service from all of them. Not the highest quality liquor we have seen but if you want to pay extra, you can get the good stuff.
Room: The beds were very comfortable, far better than the resort we stayed at last year (Number 10 on Trip Advisor). Our maid was very good as well, she always made sure we had enough towels; room was very clean. We had some sort of towel art every day in our bathroom. We had a corner ocean front room with wrap around corner balcony; view was amazing. We stayed in the South Tower, we had no trouble with our shower however people that we met at the resort who were staying the in North Tower had trouble with water temperatures fluctuating during their showers – would go from scalding hot to freezing cold and back again. We would not have been impressed had we had that happen to us; thankfully we had a great room with constant water temperature.
Activities: You can be as active or dormant as you want – we chose to be active most of the time. Stretching, beach volleyball, water polo, pool volleyball, water aerobics, ping pong, darts and bingo kept us going. We would never dream of playing bingo at home but for some reason when we are on these vacations we look forward to the 2:00 bingo games… Activities staff were great; Ulises and Erick kept us entertained; we love you both!!! New Year’s Eve was lots of fun, had entertainment then dancing, great job everyone!
The hotel charges $2 a day for the room safe; it is actually a lock that you get from them upon check in if you request it. We bought 5 days of Wifi at $35, not sure about the comment someone had on here about $7 per hour – certainly not what we paid. Wifi signal was weak at times, felt that if you are paying for the service it should work all the time. Location of this resort is fantastic, right behind Luxury Avenue Mall and about a 10 minute walk to La Isla. Buses to downtown are available in front of Luxury Avenue and are frequent.
Overall we were very pleased with the Barcelo Tucancun Beach. We are not sure why this is ranked 69 on Trip Advisor with the resort we stayed at last year ranked at number 10. Though they both have their positives and negatives the Barcelo Tucancun Beach certainly deserves a higher ranking that it is currently receiving. We certainly wouldn’t have trouble returning to it. Thank you to the staff at the Barcelo Tucancun Beach for making this a memorable family vacation.
- Official Description (provided by the hotel):
- Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more less
- Reservation Options:
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- Also Known As:
- Barcelo Hotel Cancun
- Barcelo Hotel Tucancun Beach
- Barcelo Tucancun Beach Hotel
- Tucancun Hotel
- Cancun Barcelo
- Barcelo Tucancun Beach Resort