We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Think again about this place..”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Solymar Cancun Beach Resort
Ranked #143 of 177 Hotels in Cancun
Reviewed March 30, 2014

I first have to say I am a pretty easy going guy. I rented a private condo and the owner was the best part of the trip.. Aside from 2 bartenders, there wasn't anyone else in the place that didn't try to rip me off.. And I am sure it was condoned by the hotel including the taxi drivers out front that offer a smorgasbord of drugs and hookers for inflated prices.. I finally lost it when a cabbie from the hotel tried to rip me off on the way to get out of this surreal flashback of a hotel.. There are 4 waring groups that own units in this place and your chances of getting a good unit are the luck of the draw. There is no entertainment and the food is edible at best.. The beach is nice but with the rip tides the red flags are always up and I actually got dragged down the beach about 50 meters on my first day unnoticed by the lifeguard.. Hey my fault.. There is a reason why this joint is reasonably priced and as a guy it was ok but a family and ladies might find it troubling... Not worth the risk people if your laying out serious coin to travel to Cancun.. Spend a few extra bucks and don't worry about the tv and a/c not working...

Room Tip: If you want a nice room, go 2 hotels to the south of this joint...
See more room tips
  • Stayed: March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank tequilasheila666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Gerente at Solymar Cancun Beach Resort, responded to this reviewResponded July 16, 2014
Google Translation

agrademos su comentario su visita y tiempo par dejarnos este comentario la cual le agradecemos mucho, hemos tomado buena nota de los que nos indica

esperemos tenerle muy pronto por as maravillosa playas de Cancún México y nos permita mostrarle los cambios que la propiedad y nuestro servicio ha tenido.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,034)
Traveler rating
Traveler type
Time of year
Language
  • More languages

67 - 73 of 1,034 reviews

Reviewed March 7, 2014

Service is very poor. Reception staff arrogant and unfriendly. Service staff unhappy and seem to be frustrated. As customer and guest i feel I'm a problem and a nuisance. Not enough towels in the to give each person their own towels. Restaurant service event driven - no foresight or planning. Very few sun chairs on beach.
Beware of rainfall! First room completely flooded (1-3 cm of water all over the room after moderate rainfall for three hours). We became a "problem" requesting a new room!!
Pool area OK. Restaurant food ok, just. Excellent view and location. Rooms ok for 3-4 star.
Excursion sales in reception area sold a full day excursion to Chichén Itxa and Valladolid which was excellent!
Summary of reveiew - avoid this hotel - no value for money spent!

Room Tip: Avoid this hotel - no value for money spent!
See more room tips
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Sune K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Gerente at Solymar Cancun Beach Resort, responded to this reviewResponded July 3, 2014
Google Translation

primero que nada comentarle que lamentamos su experiencia no haya sido la esperada, muchas gracias por su vista y tiempo para dejarnos un comentario el cual le agradecemos mucho ya que son nuestras áreas de oportunidad a atacar y mejorar.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2014

Me and my girlfriend had a wonderful relaxing week, from an all inclusive package at this hotel resort. The room may have been a bit basic with furniture, but normal for a 3 star, I think other rooms in the hotel are 4 stars, but we did not care, as we were kindly given a sea view room which was very special for us. The beach was clean, lovely and not overcrowded, the food good and abundant at all times, and generally we were able to relax in privacy, we got on very well with the staff, and were able and make the most of our first Mexican experience. We did not need luxury and we wanted peace, and we got very good value for money for what we paid. Marco

Stayed: January 2014, traveled as a couple
2  Thank Marco P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Gerente at Solymar Cancun Beach Resort, responded to this reviewResponded July 3, 2014
Google Translation

muchas gracias por su visita y tiempo para dejarnos un comentario el cual le agradecemos mucho.

esperemos tenerle muy pronto de nuevo por las maravillosas playas de Cancún, México.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2014 via mobile

This place feels dead. It feels like the present management is away and waiting for someone to buy them out. Nothing seems to be attended to. The sofas in the lobby (the only place you can get the Wi-Fi to work) are ripping at the seams, literally pulling apart. The only ATM doesn't work, and no one seems to care, or know whom to tell. Our room doesn't have a room number on the wall of the hallway. You enter a doorway, go up a little flight of stairs, and to the right is our room. Very poor beds, and plastic table and chairs in the corner. A bit icky. If we hadn't needed an extra night in Cancun due to a flight being canceled, I would not have stayed here. The price was right for an extra (unexpected) night, and I thought it would be nice to be on the beach. I would not recommend this to anyone unless they were in a real pinch.

  • Stayed: February 2014
    • Location
    • Rooms
    • Cleanliness
1  Thank anniekifft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Gerente at Solymar Cancun Beach Resort, responded to this reviewResponded July 3, 2014
Google Translation

primero que nada comentarle que lamentamos su experiencia no haya sido la esperada, muchas gracias por su visita y tiempo para dejarnos este comentario.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

bad rum,bad personal, bad service, terrible food and very expansiv hotell.
i was there in cristmas 2013-2014
det orginal price for a room in this complex cost about 180 US dollar but u can find it cheaper if u find Time share then maybe u onley need to pay 100 dollar for a room
it is allinclusive but the food was not eatble and the food cost 35 dollar for buffe breakfast lunch and dinner for a day.

Room Tip: dont pay more then 100 dollar in high season. its not worth it..!!
See more room tips
  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MickeRad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

It was raining in the beds....the apart could be with a nice view but to much repairs are need. No free internet. We décidé to change to place. Sorry...because the personne who attend us was very kind, but these apartments need works....

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Lili210955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Gerente at Solymar Cancun Beach Resort, responded to this reviewResponded July 4, 2014
Google Translation

Agradecemos su comentario y por su visita y tiempo para dejarnos un comentario el cual le agradecemos mucho, ya que son nuestras áreas de oportunidad a atacar y mejorar.

esperemos volver a atender en su próxima visita alas maravillosas playas de Cancún, México y nos permita mostrarle los cambios que la propiedad y nuestro servicio ha tenido.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013

I have gone to cancun about 5 times and this is my place every time. I always ask for the all inclusive package really worth every penny. The beach front hotel really has the best location on the beach. I enjoyed a message and a cocktail overlooking the ocean on a clear day. My family really loves this place

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Anthony E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Gerente at Solymar Cancun Beach Resort, responded to this reviewResponded July 4, 2014
Google Translation

Le agradezco su comentario,ponemos de nuestro esfuerzo para conseguir que clientes como ustedes pasen momentos memorables en nuestra propiedad.

Los esperamos en su próxima visita a Cancún gracias por su preferencia.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cancun hotels
7.2 mi away
Holiday Inn Cancun Arenas
Holiday Inn Cancun Arenas
#106 of 177 in Cancun
916 reviews
4.8 mi away
Flamingo Cancun Resort
Flamingo Cancun Resort
#77 of 177 in Cancun
3,059 reviews
6.1 mi away
Hotel Dos Playas Beach House
Show Prices
Show Prices
Show Prices
7.3 mi away
Hotel Imperial Las Perlas
Hotel Imperial Las Perlas
#146 of 177 in Cancun
105 reviews
1.5 mi away
Emporio Cancun
Emporio Cancun
#45 of 177 in Cancun
2,182 reviews
6.6 mi away
Aquamarina Beach Hotel
Aquamarina Beach Hotel
#101 of 177 in Cancun
822 reviews
Show Prices
Show Prices
Show Prices

Been to Solymar Cancun Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Solymar Cancun Beach Resort

Address: Blvd. Kukulkan Km. 18.7 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#64 Top resorts Hotel in Cancun
#77 On the Beach Hotel in Cancun
Price Range: $109 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Solymar Cancun Beach Resort 3*
Number of rooms: 90
Official Description (provided by the hotel):
Solymar Beach Resort, Cancun's best economic hotel. Nestled away from all the noise in the south end of the strip. In between the lagoon and glimmering Caribbean sea. Lagoon-view rooms and ocean-view rooms and suites, some offering private balconies. Rooms and suites nestled in quiet, peaceful gardens, offering private patios. Private ocean-front villas, offering spacious private terraces and pools. Unforgettable fun for friends and family; throughout the resort. Perfect for holiday escapes, romantic getaways, and an unforgettable family vacation. Incomparable prices, an optional all-inclusive plan giving you access to our delicious buffet-style restaurant and two bars. Unlimited domestic drinks, pool and beach sports and activities. Comfortable rooms and suites, your choice of single king-size beds or two matrimonial beds, each offering air conditioning, satellite tv, telephone service, and a valuables safe box. NO WIFI; only free wifi in lobby. Maximum accommodation is with two double beds for up to four adults. Arrival 3:00 pm / Check out 12:00 pm. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz and TripOnline SA so you can book your Solymar Cancun Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Solymar Beach Hotel Cancun
Solymar Beach And Resort
Solymar Beach Resort
Solymar Cancun

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing