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All reviews ado bus hotel zone pleasant hotel experience a small swimming pool free shuttle to the beach stayed here for one night rooms are comfortable free safe breakfast buffet is the hotel is clean bars restaurants hotel pool central location nice stay public bus coffee maker top floor
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Reviewed February 5, 2017

The Ramada Cancún City is in an older area of town and is an easy walk from the ADO bus terminal. We took the bus from Mérida to Cancún, stayed in the Ramada, and then took the bus to the Cancún airport the next morning. The Ramada is an older hotel, but it’s well maintained. Unlike many local hotels, it’s very modern--lots of white, with bright colors for contrast. The staff were courteous and helpful, our room was clean and spacious, and the safe, TV, and WiFi worked well. The hotel is in a neighborhood with lots of nearby bars and restaurants, and there’s a bar and restaurant in the hotel. The only drawbacks to our room were the shortage of outlets and a toilet that didn’t flush reliably, but these were minor problems. The room was a good deal for the price. We enjoyed our stay at the Ramada and would stay here again.

  • Stayed: January 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank CJinFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HECTOR G, Gerente at Ramada Cancun City, responded to this reviewResponded February 10, 2017

Distinguished CJinFL

We appreciate the time you took to share your comments at Trip Advisor, your opinions always help us to improve our facilities and services, it is great to read that beside our staff service and our well appointed facilities you enjoyed our priviliged loctation at Cancun Downtown, it will be our pleasure to welcome you back on your next visit to Cancun City.

Warm regards
Hector Guerrero

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Reviewed February 5, 2017

I stayed there 2 nights with a friend of mine. The hotel was clean, the staff friendly. The location is good and close to ADO Bus Station and not too far from a bus road that leads you to the beach (beware avoid taking the bus in high peaks hours, you may get stuck in traffic jams and struggle to get off the bus as the bus will be completely full.

The swimming pool was alright but nothing extraordinary. The Wifi was working well.

  • Stayed: November 2016, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank ElViajer088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HECTOR G, Gerente at Ramada Cancun City, responded to this reviewResponded February 10, 2017

Dear ElViajer088

Thank you for sharing your feed back at Trip Advisor, it is great to know that you enjoyed our location and the convenience of staying at Cancun down town, we will be happy to welcome you back on the near future and have the opportunity to be your host one more time.

Regards
Hector Guerrero

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Reviewed February 4, 2017

Our daughter needed help to pay for hotel when her wallet with her IDs and cards was stolen. Reservations was wonderful as they worked with us to help pay for her two nights as she waited for her trip back home. Recommend this hotel to anyone going to Cancun as you can count on wonderful help from their staff! Muchas Gracias and hope to see you soon!

  • Stayed: January 2017, traveled with family
    • Location
    • Rooms
    • Service
1  Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HECTOR G, Gerente at Ramada Cancun City, responded to this reviewResponded February 9, 2017

Thank you for posting your review at Trip Advisor, We strive to make our guests feel pampered and well attended and we always try to help in the best way possible in time of need, it will be great to have the opportunity to welcome you back in the near future.

Sincerely
Hector Guerrero

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Reviewed December 31, 2016

Located in downtown Cancun, with easy access offers a small private closed parking and clean yet small rooms. A good option for a one-night-stop. The acoustic promotes noise (floor all over the facility is ceramics). A restaurant with bar, a gym and free Wi-Fi makes this facility ideal for a short business trip.

Room Tip: corner rooms are advised and make sure to reserve parking place due to its small size.
  • Stayed: December 2016, traveled with family
    • Value
    • Rooms
    • Service
1  Thank Eupms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HECTOR G, Gerente at Ramada Cancun City, responded to this reviewResponded January 14, 2017

Distinguished Eupms
First of all I would like to thank you for taking the time to share your feedback about your recent stay at our resort on TripAdvisor.
I am grateful to you for giving us the opportunity to host you in our resort. We are truly glad to read that you enjoyed our facilities and service, as it is one of our main goals. I would feel really honored to welcome you back soon at Ramada cancun City in the near future; please, receive my invitation to stay in our resort for a longer period, so you may experience the impeccable and pollished service that distinguishes us.

Best regards,
Hector Guerrero

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Reviewed December 25, 2016 via mobile

Good service, nice an clean, very close to the market and places to buy food. Close to a bar.
The people was very nice and helpful at all times.
The hotel has no fridge or freezer but has a restaurant on side. Great price too.

Stayed: December 2016, traveled with family
Thank Laura V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HECTOR G, Gerente at Ramada Cancun City, responded to this reviewResponded January 14, 2017

Thank you for reviewing us on TripAdvisor. I am glad to read you recently visited us and enjoyed staying at our property! Regarding to your comments about the service, rest assured that I will personally convey your words to the corresponding areas, in order to make your next visit to our hotel even more enjoyable. We will consider your feedback to improve the quality in all of our services, as we strive to offer brilliant experiences to all of our guests.
Don't forget that we would like to welcome you back to serve you one more time in the near future.

Warm regards
Hector Guerrero

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