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“Great value near airport” 3 of 5 stars
Review of Hotel Plaza Kokai

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Hotel Plaza Kokai
Ranked #120 of 180 Hotels in Cancun
Memphis, Tennessee
Level Contributor
149 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Great value near airport”
3 of 5 stars Reviewed December 22, 2011

Inexpensive and <30 minutes from CUN airport. Large, clean, quiet rooms though the furniture and bath design are dated. Free light breakfast, free parking, free internet.

Note that when bililng to a US credit card, the room rate was converted to USD using a fixed exchange of 13 which seemed odd, but was not unreasonable and the charge for one night was a bargain!

  • Stayed December 2011, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Cat_9079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
    11
    36
    31
    15
    11
See reviews for
21
37
13
9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Orlando, FL
Level Contributor
110 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed December 13, 2011

We got a cheap rate (December 11 2011) ~$60, including continental breakfast for 2 people.

Positive:
-Continental breakfast included (coffe, juice or fruit, bread+ spread.)
-Good air conditioning, and TV with lots of channel, hot water
-we were able to park right in front (free parking)
-fast checkout
-Elevator
-room had super fast wireless
*If you like Japanesse food, right across from the hotel, there is a great japanesse. We got great sushi for 100-95 pesos, tempura for 135 pesos. Great service, great quality of sushi, and the walk is a 2 min across the street.

Neutral:
-Check in slow. And, we were charged their "ongoing" exchange rate. *I think it was 12 or something, vs the 12.90 seen everywhere else

Negative:
-public computer with super slow internet and no printer
-the shower was beyond old. It looked put together with cheap glue
-Old blankets/towels
-uncomfortable beds...but we were coming from spending all afternoon hiking and swimming at the cenotes, so we slept fine.
-The shower did not "look" clean. The rest of the room looked ok.

*if you are looking to save some $$ and will arrive here late in the evening and will leave early in the morning, I do recommend. If you need to be close to the downtown, turistic area, this is not a place for you.

  • Stayed December 2011, traveled with friends
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank panedu50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 22, 2011

This place was really gross. The room had textured white washed walls with some drips and stains on the walls. The bed was well worn and the coverlet was old and faded. The lighting was dim and I believe flourescent. The batheroom tub had stains and backed up when we took a shower. The water started running brown, though it did clear up after 30 seconds or so.

The drain on the bathroom floor was broken and I kept catching my foot on it. I've backpacked in Asia and stayed in some pretty run-down places, but they were $5 a night. At $90 a night, I expect clean!

Also, they advertise free parking for guests...this is street parking that they hold at the front of the hotel, and you have to pull up on the curb. And, the pool was green tinted with algae.

The only bright spots in this dismal experience: the staff is absolutely lovely and they gave us a refund for the nights we'd already paid for when we checked out after just one night. The continental breakfast was just coffee, toast and either juice or fruit, but the coffee was awesome!

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank LaurieInBrooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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San Francisco
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed April 11, 2010

Kokai Plaza has a great central location (in el Centro close to bus station). The hotel's rooms are adequate - somehow the air conditioning never really functioned well. Tile floors and hard beds probably resemble every other budget hotel in Mexico. But room was clean and had bottled water. Pool is very small and not so clean. Restaurant attached serving continental breakfast is good. Staff was helpful. I would probably stay at Radisson down the street in future for a few more pesos.

  • Stayed April 2010, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank dmlandis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 3, 2009

This was an ideal room for what we needed-A hotel near the bus station and the centre of town. The hotel was friendly, clean and comfortable. We Paid about 700 pesos and that included a full breakfast and air conditioning in the rooms. They also let us keep our bags behind reception while we explored downtown.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank WalesHack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 31, 2008

Friendly and helpful staffs. Help us with making a lot of arrangements. Convenient location. Easy walk to bus station and downtown restaurants. Amenities commensurate with price.

We basically used the hotel as our base for exploring the attractions in surrounding areas. The hotel staff help us get rental car in which we drove to Chichen Itza, Ek Balam, Coba, Tulum, and so on. It's a perfectly fine place for our kind of travel, but if you want to spend a lot of time enjoying yourself in the hotel, you should look at beach-front hotels instead.

  • Liked — Convenient location. Helpful staff
  • Disliked — Small pool
  • Stayed November 2008, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 4 of 5 stars
      Business service (e.g., internet access)
Helpful?
2 Thank mdtrvlr123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 20, 2008

I paid $39 per night for three nights via Hotwire, and to be honest if I'd paid much more than that I would've been gutted!

Room 203.

Pros:

Location. Just a three minute walk from the R1 bus stop to take you to the Zona Hotelera if you wish. To get to the main strip takes about 15 to 20 mins and costs 7 pesos (70 cents, 35 pence).
Price.
Staff. A couple of the guys that could speak English on front desk were very helpful.

Cons:

Room. AC hardly worked, and the door lock felt very flimsy. It also smelt musty.
Pool. A bit of an excuse for a pool really, with lots of leaves in it. However, it did soothe my aching feet after a lot of beach walking.

If you're on a budget and can't afford the $180+ of the mega hotels, then this isn't a bad alternative, depending on how much you end up paying.

  • Liked — Cheap!
  • Disliked — Didn't feel secure.
  • Stayed March 2008, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
    • 3 of 5 stars
      Business service (e.g., internet access)
Helpful?
1 Thank FozzieBear2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Plaza Kokai

Property: Hotel Plaza Kokai
Address: Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #120 of 180 Hotels in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Plaza Kokai 3*
Number of rooms: 49
Official Description (provided by the hotel):
Hotel Plaza Kokai is located in the city of Cancun, which is often referred to as the Mexican Caribbean. Cancun is in Quintana Roo, on the Yucatan Peninsula. For a good night’s sleep, each room in Hotel Plaza Kokai is air-conditioned, and furnished with a cozy bed, hair dryer, wireless Internet access, luggage rack, and private toilet and bath. Accommodations further have a writing desk and chair. Hotel Plaza Kokai in Cancun warmly welcomes every business and leisure traveler into its safe and amply furnished confines. ... more   less 
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Also Known As:
Plaza Kokai Hotel

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