Cancun. Imperial Laguna:
Very disappointing. Luckily only had a single night here so it was tolerable but had I booked any longer I would have been looking for alternative accommodation. I am happy with basic hotels but this hotel didn't even meet basic standards.
Main issues were:
1: mould throughout room particularly in the bathroom and kitchenette.
2: the hotel as a whole had an odd aroma but the room had a distinct sewage smell emitting from the shower cubicle. So much so that we decided to skip showering until we had checked in to the next hotel.
3: air conditioning was noisy. It worked but kept us awake.
4: television didn't turn on.
5: following heavy rain during the night one side of the room partially flooded.
6: bed sheets had stains on them
7: kitchenette appliances were antiquated and again didn't smell great.
8: breakfast was beyond basic. Toast and a few pastries.
Only had one night there so didn't try or experience the pool are but it looked reasonable albeit was shared with another complex.
One positive was the friendly bar staff in the bar / restaurant in the pool area. Didn't sample the food.
Would not recommend.More
- Free Parking
- Breakfast included