I had read previous reviews and sort of knew what to expect upon arriving to the hotel. The hotel is located off of Kukulcan (which is the main street). Its in a local neighborhood that is fairly safe in case you rent a vehicle. There is plenty of free parking. Our reservations had said that our room would have a kitchen. Upon checking in, we discovered that we did not have a kitchen. There was a dining room but no refrigerator or stove. We informed the front desk person of this. Her english was limited and she sort of shrugged when we asked for a room with a kitchen. She made a phone call and said someone would be down to assist us. A man came 15 minutes later and they spoke to each other but did not inform us of the outcome. We had to eventually ask them and the man (who did speak English) said that we would get a kitchen. He said that they would put an electric stove and small refrigerator in our room. The hotel staff were very friendly although not very informative due to the language barrier. If you are just looking for a cheap place to sleep this hotel will fit perfectly. The rooms do have tiny bugs and you will find them all over the room. In your luggage, on your clothes, in your bed etc. They seemed harmless though and were looking for food crumbs. We just flicked them off our bed and clothes. We did not have hot water for the first 3 days there. They had the pipes fixed eventually. Overall good hotel for the price. Don't come here if you are looking to relax at the hotel. Its just a place to sleep and store your luggage.
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- Also Known As:
- Celuisma Imperial Laguna Cancun Hotel Cancun
- Hotel Imperial Laguna
- Imperial Laguna Cancun