We rented at the Cancun Plaza Condo #3212 - owner Karen from Winnipeg, Manitoba, Canada. We were extremely DISAPPOINTED with this rental and would NOT recommend renting this at all. We were told we would be picked up at the airport - NO ONE PICKED US UP -, we finally got to the condo only to find out there was water coming through the ceiling in the bathroom. We were told there was only two other places available, we looked at them & they were both smelly & not a place I would want to stay. We finally talk to another person & she tells us there are more available. However, there are no safes in any of these rooms.........I wasn't real comfortable with the idea of leaving my computer & my passports in my room. I asked if they would pay if someone stole anything from our room and they said no. It was late, and we decided we had to stay in one of the places for the night. We stayed in someone else's condo, had to ask for towels, soap, toilet paper, etc. The towels we received were stained and not something I would expect when renting a place. This was an ocean front condo & no beach towels were included. You could "rent" beach towels, or go buy your own.
We were told we had internet access, however, we did not. We were told to go to the laundry room and it might work there......no luck.
We were told the owner was being reimbursed for her loss of income and asked to be reimbursed for some of our inconvenience and they never responded.
I would NEVER stay at this place again, nor would I recommend it to anyone.
Patty & Terry
- Official Description (provided by the hotel):
- The resort has 140 suites in front of the best beach in Cancun on the hotel zone. We have two pools, one for adults and one for children, both watching the sea. We also have a palapa bar, laundry and Deli, in short, everything you need to enjoy a pleasant stay in Cancun. ... more less
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- Also Known As:
- Cancun Plaza