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“Perfectly fine for a few nights stopover”
Review of Plaza Caribe Hotel

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Plaza Caribe Hotel
Ranked #95 of 175 Hotels in Cancun
Sydney
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Perfectly fine for a few nights stopover”
Reviewed March 13, 2014

We stayed here for two nights in early Feb as we were starting a tour of Central America and it was the hotel used by the tour group.
The hotel was fine - a little unconventional by western standards in terms of the bathroom/shower situation but otherwise it was fine.
The room was clean, the air con worked well (and boy did we need it) and there was water supplied which was great.
The ADO bus stop across the road makes this a really handy location - if we'd realised earlier just how easy it was to catch the ADO bus we'd have definitely caught the bus to the hotel rather than got a private transfer. It's walking distance to some good food and there are plenty of convenience stores around
The wifi could be a bit patchy but overall it was okay and the pool looked good.
The hotel was quite noisy and there appeared to be a school group there rehearsing their drama play, which made for some interesting noises! But it wasn't a big deal.
I wouldn't be booking this hotel for more than a few nights and definitely not for any romantic holidays, but for our purposes it suited us just fine.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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316 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
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English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 15, 2014 via mobile

Terrible/rude customer service. Room smelled really musty and mouldy. Badly designed bathroom that allow other guests to see you using the toilet through the shower glass... I could go on. Conveniently close to the ADO bus station so we should have just caught the bus straight out of Cancun.

Stayed February 2014, traveled with friends
Helpful?
1 Thank Rex N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cancun hotels

San Antonio, Texas
Level 4 Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 5, 2014

I spent 3 nights here because of convenience to the ADO. There is plenty of renovating going on in some of the buildings and reception is unfazed at giving you a room next door to one that's demolished inside and under construction, noisy. Beds and pillows are not the best, linens are thread bare, housekeeping is slow, towel exchange longer(expect towels to be removed from room by noon or before and not replaced until between 5 and 6pm). Because of rate I paid I did not get a remodeled room, if I were going to spend more time in the room it would have been worth it. Bathrooms in old rooms dingy, old, dirty looking. Mosquito spray (Off) needed until bell man could come back and spray room with Raid. Pool, lobby and grounds are nice. Exotic birds nice.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ernest g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 29, 2014 via mobile

Poor planning found me at the Cancun bus terminal at 11:45pm with a dead cell phone and nowhere to stay. I wandered around a bit before deciding on this place, which is literally right across the street from the terminal--there was a sign outside advertising a double room for $590 pesos ($44 US), and I was desperate, so I figured why not.

I took the deal--it was 590 total, with no extra taxes or fees added. The cheap rooms were all on the third floor (no elevator); however, the room I got was nice--nothing fancy, but quiet and clean, with a tv and separate bathroom.

I wasn't at the hotel long--I left the following morning for Isla Mujeres--but I noticed that there was a nice, big courtyard that would have been an enjoyable place to relax for a bit. There was also a restaurant, where I ate breakfast--not included with the special price, but still not that expensive.

Overall, I was pleasantly surprised. The staff were friendly, the room was nice and not that expensive, and the proximity to the bus terminal is a huge plus.

Stayed January 2014, traveled solo
Helpful?
3 Thank JDirron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 6 Contributor
106 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 6, 2013

My partner and I stayed 2 nights at the Plaza Caribe in mid November. We had a small poolside room which was ideal. The pool was clean & well maintained and ideal for the sunny Cancun weather. The hotel location was great - right across the street from the ADO bus terminal. Many small non-touristy stores, bars and restaurants well within walking distance. Two of our favourite higher end restaurants within walking distance are Labna and Habichuela ( side by side). There are two community parks closeby with local and cultural activities. The large artisans market is a few blocks (easy walk) away - prices for arts & crafts and souvenirs are a fraction of the price in the hotel zone (for the same items).
We had made separate reservations (at different times each for a different night). We we arrived home we discovered that there was a payment for both nights and also for one night (in error) on our credit card. I emailed the hotel about the error (which was unintentional) and they informed me that they already noticed it and had put through a credit. They attached a copy of the credit slip. How remarkable is that!! While at the hotel the staff was always friendly and asked about our needs. We will stay here again and also recommend it to our travelling friends.
BTW a previous review suggest that there was no door on the bathroom - in fact the shower door when left in the open position was, in fact, the bathroom door, permitting privacy.

Room Tip: poolside rooms are nice
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
5 Thank worldwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level 5 Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed November 29, 2013

I've stayed here twice now. Both times I've travelled in by bus from Valladolid late, stayed in this hotel overnight then caught the bus to the airport in the AM. The hotel is literally across the stree from the bus station, so you only need to drag your suitcase by 100ft or so. The staff are friendly. The restaurant is OK; pretty tasty food but uber slow service. It's OK if your not in a hurry. Both times I've stayed in the newer rennovated rooms, and both times I've been on my own, and all I can say is thank god for that. A word of warning. There is absolutely no privacy as far as using the toilet is concerned. It's right in the room, although I suppose you could say it's technically behind the shower. However, you sit there in your full glory open to the room. It's a little weird.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KentM_321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancún
1 review
Reviewed October 20, 2013

Air condition filter was so clogged that air was not cooling everything else was perfect, restaurant great, the location was excellent, Maintenance should be more efficient for the Hotel and the clients, temperature is very hot


  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Nilo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plaza Caribe Hotel

Property: Plaza Caribe Hotel
Address: Av. Tulum con Av. Uxmal Lote.19 Smza.23 Calle Pino s/n | In front of ADO bus station, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #95 of 175 Hotels in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Plaza Caribe Hotel 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Plaza Caribe hotel is located in the city center of Cancun, surrounded by main avenues where you can take transportation to travel around the city and hotel zone where the beaches are located, only 15 minutes by bus. You will find local businesses, pharmacies, restaurants, supermarkets, banks and government offices just a few steps from the hotel, being located directly in front of the ADO bus terminal and only 30 minutes from the airport we are the best option for those who come for business or to explore the city. ... more   less 
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