We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Terrible” 1 of 5 bubbles
Review of Hotel Plaza Caribe

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Hotel Plaza Caribe
Ranked #91 of 181 Hotels in Cancun
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Terrible”
1 of 5 bubbles Reviewed February 15, 2014 via mobile

Terrible/rude customer service. Room smelled really musty and mouldy. Badly designed bathroom that allow other guests to see you using the toilet through the shower glass... I could go on. Conveniently close to the ADO bus station so we should have just caught the bus straight out of Cancun.

Stayed February 2014, traveled with friends
Helpful?
Thank Rex N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

278 reviews from our community

Traveler rating
    51
    91
    78
    39
    19
See reviews for
64
86
36
32
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Antonio, Texas
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed February 5, 2014

I spent 3 nights here because of convenience to the ADO. There is plenty of renovating going on in some of the buildings and reception is unfazed at giving you a room next door to one that's demolished inside and under construction, noisy. Beds and pillows are not the best, linens are thread bare, housekeeping is slow, towel exchange longer(expect towels to be removed from room by noon or before and not replaced until between 5 and 6pm). Because of rate I paid I did not get a remodeled room, if I were going to spend more time in the room it would have been worth it. Bathrooms in old rooms dingy, old, dirty looking. Mosquito spray (Off) needed until bell man could come back and spray room with Raid. Pool, lobby and grounds are nice. Exotic birds nice.

  • Stayed March 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ernest g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed January 29, 2014 via mobile

Poor planning found me at the Cancun bus terminal at 11:45pm with a dead cell phone and nowhere to stay. I wandered around a bit before deciding on this place, which is literally right across the street from the terminal--there was a sign outside advertising a double room for $590 pesos ($44 US), and I was desperate, so I figured why not.

I took the deal--it was 590 total, with no extra taxes or fees added. The cheap rooms were all on the third floor (no elevator); however, the room I got was nice--nothing fancy, but quiet and clean, with a tv and separate bathroom.

I wasn't at the hotel long--I left the following morning for Isla Mujeres--but I noticed that there was a nice, big courtyard that would have been an enjoyable place to relax for a bit. There was also a restaurant, where I ate breakfast--not included with the special price, but still not that expensive.

Overall, I was pleasantly surprised. The staff were friendly, the room was nice and not that expensive, and the proximity to the bus terminal is a huge plus.

Stayed January 2014, traveled solo
Helpful?
3 Thank JDirron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
108 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed December 6, 2013

My partner and I stayed 2 nights at the Plaza Caribe in mid November. We had a small poolside room which was ideal. The pool was clean & well maintained and ideal for the sunny Cancun weather. The hotel location was great - right across the street from the ADO bus terminal. Many small non-touristy stores, bars and restaurants well within walking distance. Two of our favourite higher end restaurants within walking distance are Labna and Habichuela ( side by side). There are two community parks closeby with local and cultural activities. The large artisans market is a few blocks (easy walk) away - prices for arts & crafts and souvenirs are a fraction of the price in the hotel zone (for the same items).
We had made separate reservations (at different times each for a different night). We we arrived home we discovered that there was a payment for both nights and also for one night (in error) on our credit card. I emailed the hotel about the error (which was unintentional) and they informed me that they already noticed it and had put through a credit. They attached a copy of the credit slip. How remarkable is that!! While at the hotel the staff was always friendly and asked about our needs. We will stay here again and also recommend it to our travelling friends.
BTW a previous review suggest that there was no door on the bathroom - in fact the shower door when left in the open position was, in fact, the bathroom door, permitting privacy.

Room Tip: poolside rooms are nice
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank worldwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed November 29, 2013

I've stayed here twice now. Both times I've travelled in by bus from Valladolid late, stayed in this hotel overnight then caught the bus to the airport in the AM. The hotel is literally across the stree from the bus station, so you only need to drag your suitcase by 100ft or so. The staff are friendly. The restaurant is OK; pretty tasty food but uber slow service. It's OK if your not in a hurry. Both times I've stayed in the newer rennovated rooms, and both times I've been on my own, and all I can say is thank god for that. A word of warning. There is absolutely no privacy as far as using the toilet is concerned. It's right in the room, although I suppose you could say it's technically behind the shower. However, you sit there in your full glory open to the room. It's a little weird.

  • Stayed November 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KentM_321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancún
1 review
4 of 5 bubbles Reviewed October 20, 2013

Air condition filter was so clogged that air was not cooling everything else was perfect, restaurant great, the location was excellent, Maintenance should be more efficient for the Hotel and the clients, temperature is very hot


  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Nilo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevada, Iowa
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 9, 2013

We decided on staying in Cancun city instead of the hotel zone. This hotel was in a very nice area of town, with great lots of really nice restaurants nearby. The hotel itself was very clean, the rooms were nice and very modern, staff friendly and serviceminded.
The restaurant was also a great choice for breakfast and lunch...Staying here is definitely a must instead of the boring hotel zone, that everithing is far from markets and everythings is more expensive, here in downtown you can find more things to do with a really good prices, the hotel its very good located in front of the bus station and you can take a bus to everywhere!

Room Tip: its better one of the second they are kindof new!
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Jhnn12c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cancun hotels
0.1 mi away
Kin Mayab
Kin Mayab
#71 of 181 in Cancun
4.0 of 5 bubbles 206 reviews
0.3 mi away
Hotel Margaritas
Hotel Margaritas
#87 of 181 in Cancun
4.0 of 5 bubbles 132 reviews
1.0 mi away
Hotel Bonampak
Hotel Bonampak
#72 of 181 in Cancun
4.5 of 5 bubbles 85 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Ramada Cancun City
Ramada Cancun City
#86 of 181 in Cancun
4.0 of 5 bubbles 331 reviews
1.1 mi away
Krystal Urban Cancun
Krystal Urban Cancun
#74 of 181 in Cancun
3.5 of 5 bubbles 397 reviews
1.0 mi away
Ambiance Suites
Ambiance Suites
#62 of 181 in Cancun
4.0 of 5 bubbles 384 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Plaza Caribe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Plaza Caribe

Property: Hotel Plaza Caribe
Address: Av. Tulum con Av. Uxmal Lote.19 Smza.23 Calle Pino s/n | In Front of Ado Bus Station, Cancun 77504, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Best Value Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Plaza Caribe 3*
Number of rooms: 134
Official Description (provided by the hotel):
Located in the downtown of Cancun. Very near of Malls, handcraft markets, prestige shops, banks and goverment offices. Only 10 minutes from the beach and 20 minutes from Cacun's International Airport. In front of the ADO bus station. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Despegar.com, Agoda, Hotel.de and HRS so you can book your Hotel Plaza Caribe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Plaza Caribe Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing