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Hotel NYX Cancun
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Reviews (2,894)
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1,012 - 1,017 of 2,894 reviews
Reviewed December 3, 2013

I come very often to Cancún both on business trips and on holidays and I always stay at NYX Cancun. It has everything you need at a very reasonable prices. Rooms are quite big, views stunning, staff very friendly and the price is really competitive for the value it offers. Definitely best hotel to stay while in Cancun!!! Plus the deck on the beach is just awesome either to have lunch, dinner or some drinks!!

Room Tip: All rooms facing the sea are amazing!views are stunning!!
  • Stayed: October 2013, traveled on business
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2  Thank Marcousa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaNYX, Gerente at Hotel NYX Cancun, responded to this reviewResponded May 13, 2014

Dear Guest,
Many thanks for your review of our hotel; we truly appreciate your comments especially to our staff. We hope that you will return again very soon.

Again we thank you for your valuable feedback.
With kind regards
The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

November 29th, 30th.
Hotel NYX(used to be Avalon Grand) was 1/3 full, front desk accommodate the tourists in a building facing Beach Hotel and Kuklukan Blvd. No elevators, you have to negotiate a lot of stairs. The passages are like labyrinth. In the morning we could hear two homosexuals are slapping each other faces arguing about money lost at Playboy Casino. Hotel is under remodeling, looks like they're trying hard. Price was about $66.00 which is very low for Zona Hoteliera. Basic rooms are horrible, windows are facing walls, service roads, parking entrance. To upgrade for better room with a balcony is not worth at all, better to book Avalon Baccarat.

Room Tip: Do not book Basic unless you're fine with a very old mattresses and sticky floor.
  • Stayed: November 2013, traveled on business
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2  Thank TrottingTheGlobe5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2013

My friend and i arrived a couple of hours earlier than check in, when we arrived we were asked if we wanted to upgrade our room at a discount as they didn't have a basic room available at that time. We looked at the upgraded room and then asked to compare it with a basic room, which they showed us. we decided to stick with the basic room but we were told we couldn't have the one we viewed as it was a show room which we felt was a little odd and that if we wanted the basic room we would have to leave our luggage and come back in a few hours. We felt we were being sold to and left to explore Cancun a little annoyed. However when we returned a few hours later the receptionist said he had upgraded us free of charge because we had to wait. This was a very nice gesture and the room was much larger with an ocean view and balcony.

From what i gather the hotel has recently changed ownership and is undergoing renovations in the bar/lobby area, it looks like when its finished it will be very nice, just a shame it wasn't done before we arrived.

We were only there for 2 nights and it rained the whole time we were there so didn't experience the pool or beach, but both looked nice. we didn't try out the restaurant. location wise, there's 2 shopping centres within an easy walk (la isla is the better one and has a cinema for those rainy days as well as a few restaurants as this hotel is not all inclusive). there's also a bus stop right outside so its very convenient. there's also a tour desk in the lobby.

one thing to note are the pillows are huge and very firm, i couldn't sleep with them as they hurt my neck so didn't sleep as well as i could have.

  • Stayed: November 2013, traveled with friends
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3  Thank zozmo75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaNYX, Gerente at Hotel NYX Cancun, responded to this reviewResponded November 26, 2013

Dear Guest,
Many thanks for your review of our hotel; your comments are highly appreciated.
We hope that you will return again very soon.

Again we thank you for your valuable feedback.
With kind regards
The Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

This is an older timeshare hotel that was bought out 6 months ago. Formerly Avalon grand. Most taxis and outsiders won't know NYC yet. We stayed as a timeshare extra week exchange so we had a one bedroom suite. Our expectations were low....after reading reviews, but we paid very little so we didn't expect much. We also traveled low season (October) so we ended up in an ocean front room and service was good. I noticed they are making improvements so I would hope that the rooms get updated. This was the only complaint for me, the bathrooms need new fixtures. I went to battle with the shower every time I got in to adjust the spray so it didn't spray all over the bathroom and the flimsy shower curtain would billow in and wrap itself around me...ick. the kitchenette is only a small microwave that didn't work which was quickly replaced by one that barely worked, and an old mini fridge that clicked on and off with the subtlety of a shotgun. No screen door on the balcony, old Microfiber furniture that felt damp all the time, and no privacy in the bedroom which might be a problem if you are sharing the 2 sleeping areas.
Good points...location location! Great outdoor areas, good atmosphere and food at the restaurant on the beach...terrible mixed drinks though. Nice Flat screens, but limited English programming, and it was across from a nice air conditioned mall with restaurants and souvenir shopping. Great buy for the money, but hope they will make some improvements without increasing the price. I was very happy that I didn't have to go all inclusive.

  • Stayed: October 2013, traveled as a couple
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4  Thank Leah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaNYX, Gerente at Hotel NYX Cancun, responded to this reviewResponded November 1, 2013

Dear Guest,
Many thanks for your review of our hotel; your comments are highly appreciated since they help us to improve our areas of opportunity. We hope that you will return again very soon.

Again we thank you for your valuable feedback.
With kind regards
The Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013 via mobile

This hotel has just the most wonderfull beach ever. The Room was OK (6th floor - no elevator- at least some exercise). When we were there the hotel was under reconstruction but it did not bother that much. Nice breakfast and very close to the centrum of zona hotelera (clubs, bars) - just 20 minutes walking. I would go there again

Stayed: October 2013, traveled with friends
2  Thank TK-Prague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionNYX, Director General at Hotel NYX Cancun, responded to this reviewResponded August 7, 2017

Dear Guest,


We appreciate the time you have taken to share your experience, and we are very glad to read that it was an overall enjoyable one. Thank you very much for your wonderful comments, please believe that the most flattering compliment a guest can pay us is honoring us with their return. We are looking forward to welcome you back to your home away from home and make every effort to exceed your expectations.

Warm Greetings,


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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