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“Great Hotel....for inexpensive price!” 4 of 5 bubbles
Review of NYX Hotel Cancun

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NYX Hotel Cancun
Ranked #52 of 181 Hotels in Cancun
Easton, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel....for inexpensive price!”
4 of 5 bubbles Reviewed February 28, 2013

My husband and I stayed at this hotel as we were invited to a destination wedding for a hotel a walking distance away. The staff was very helpful and nice to us. The hotel itself was beautiful. Our room was on the 5th floor and with no elevators we climbed up everyday to our hotel room and it was worth every step when we reached our hotel room and saw the wonderful view to the beach from our hotel room balcony. We would definitely stay here again. Not much of a family oriented hotel but perfect for young couples just wanting to escape the busy hustle and bustle of reality.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tam O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,829 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (256)
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English first
Minneapolis, Minnesota
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 bubbles Reviewed February 27, 2013

This hotel WAS HORRIBLE!!! We booked 2 separate reservations for travel with 2 rooms. When we all arrived together, Oscar decided that since we were family he could put us all in ONE room and not the TWO SEPARATE rooms we paid for. When we looked at it and told him no I don't want to room me and my husband with my mom, sister and daughter together, he thought I was being unreasonable!!!! Find me one married couple that wants to share a room on vacation with an adult daughter, sister and mother. Then he got angry and said well if you want 2 separate rooms it will cost you $100 a night more!!!??? really??? how does that work when we have reservations for two separate rooms. I don't mind being on the same floor but not in the same room. Since we didn't want to pay the extra $400 on top of what we already paid Expedia he shoved us all in that one room and said this was all he had and to come back the next day after people checked out. We went back the next morning and the mgr. Felipe didn't understand why we didn't want to stay in that room because it had a table/chairs for "family." This was no upgrade and we benefited nothing but a headache and 2 days wasted arguing with hotel staff.

Other notable mentions: There were no towels in the room, no housekeeping service, no iron & ironing board, no working safe and no windows that opened in this room. It was a hot sauna constantly and very small and uncomfortable. We stayed gone from 6am to after midnight just so that we would fall asleep from sheer exhaustion. Do yourself a favor and DO NOT STAY HERE!!!! There are no welcome drinks, internet is extremely expensive with free wifi only being offered in the lobby...literally if you leave the lobby no wifi. The staff was extremely unpleasant to deal with from Felipe to Oscar and their attitude towards us was unbelievably nasty. No customer service here and don't fool yourself.....THERE'S ONLY 1 RESTAURANT (WHICH WAS GREAT BY THE WAY) no kids activities no other specialties, no open windows.....this place is a dive! Not to mention....DIRTY

A special thank you to Expedia for making this a rotten trip....They were absolutely no help at all with 5-8 hour hold times while out of the country!!!

Room Tip: Sleeping outside on the beach would be the best room option for this hotel because there are NO GOOD...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Tatocakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eastchester, New York, United States
2 reviews
4 of 5 bubbles Reviewed February 23, 2013

Great price for the property. The beach property is breath-taking. I found a whole conch shell in the waves and the sand was super soft and clean. There wasn't a lot of seaweed like there was at the beach on the Riu property we had stayed at the night before. The view from our balcony was perfect. However, there are no elevators and to get to our room we had to walk up 4 flights of a wedge-spiraled staircase. The bellboy, antonio, carried all of our things upstairs and insisted we didn't help as we were to relax on our vacation. I do believe this hotel is more of a young locals resort, but we were not treated as "tourists" and the teen- early 20s locals who were there were not loud or disrespectful. Overall, great place. Will stay again.

Room Tip: If you don't mind stairs, request a room higher up facing the beach. Great view.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Erica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 23, 2013

We stayed at end of January to early February outside high season and it was really nice. Neighbour hotel pool parties, Super Bowl screening etc didn't bother at all and they ended each evening early so no problem to sleeping. Some teenage group stayed partly same time and made some noise in the nights but that wasn't any real problem either.

The best eating place was 50 meters away place called Tacun with friendly service and good Mexican food. The food at the hotel didn't impress in any way and breakfast bought separately was expensive.
Rooms very kept very clean.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Konala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Huron, MI
1 review
4 of 5 bubbles Reviewed February 17, 2013

I stayed near the Avalon again... the beach is REALLY GOOD!!!!! Also, eat at Tacun in the parking lot. The location of this hotel is amazing. This porperty is not a mega resort but it is very beautiful. I love cancun and I would deffinately stay at the Avalon again. There are some stairs to climb there but it dds to the ambiance in my opinion.

Stayed January 2013, traveled with friends
Helpful?
Thank RTBee383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed February 15, 2013

Although the stairs up to the lobby from the street are a climb, there are elevators to the rooms. After seeing some of the other reviews we were a bit concerned. Clean, attentive staff. Upgraded for an additional $25 per night to a large oceanview suite - so glad we did, rained a couple of days so sitting on the balcony looking at the Caribbean was a nice way to spend those days. Room and breakfast buffet prices were average for the Hotel Zone. Buffet was nice, featured some tasty local options in addition to American fare. Beach, pool, hot tub and other amenities were well maintained. Would recommend this hotel.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank nahenahe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Point, North Carolina
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed February 12, 2013

at the end of a two week visit to the Yucatan , we decided to go to Cancun for 2 days, as a last minute decision, and selected the Avalon Grand on the basis of location, availability and price. overall, it was a satisfactory choice. Our room was 5 floors up, and with no elevators, it was quite a climb for two 70 year old people. At least a bellman carried our luggage up to the room. The view was quite nice, the room was large and good with the exception of sufficient air-conditioning, but the fan and open windows made that less of a problem. There are many positives to this property, however most of it was negated for me, by the many trips up and down the many steps from the room to the rest of the hotel and the beach. Also got an additional charge to credit card after checking out, that i am trying to verify what it is for.

  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Don W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NYX Hotel Cancun

Property: NYX Hotel Cancun
Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Spa Hotel in Cancun
#41 Top resorts Hotel in Cancun
#45 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Official Description (provided by the hotel):
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 
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Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun

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