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“Unique Experience”

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Hotel Casa Turquesa
Ranked #79 of 175 Hotels in Cancun
Maroubra, New South Wales, Australia
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Unique Experience”
Reviewed August 14, 2014

This small classy hotel with 29 rooms is a welcome relief to the mega resorts of Cancun
The rooms are large and tastefully decorated with artwork. The hotel is a museum to beautiful artworks from all over the world. All rooms face the garden and ocean. Travelling on my own for a family union the staff made me feel very welcome especially Missy who was a wonderful ambassador for this hotel who truly cared, and had much knowledge of the local area and beyond.
The only suggestion I have would be if tea and coffee making facilities.

Room Tip: Thee lower floor rooms are a little noisy as they are next to the lift and a kitchen area
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  • Stayed August 2014, traveled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Deb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, August 20, 2014
Thank you for your great review and your kind words. We are delighted that you had a great stay with us and we will pass on your comments to our staff. We hope that you will come back and see us again soon and if we can help you with planning your next rip, please do not hesitate to contact us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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559 reviews from our community

Traveler rating
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    19
    35
See reviews for
116
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 11, 2014

Lovely hotel with friendly, helpful staff (especially Missey) and a great location right on the beach. Huge rooms. Great breakfast and gorgeous view from the pool. A small island of calm in the midst of all the high-rise resorts.

Room Tip: I had a garden suite, it was great - you could still see the ocean and could walk through the patio...
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  • Stayed July 2014, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Helen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, August 20, 2014
Thank you for your great review and we appreciate you taking the time to share your comments. We hope that you will choose to return to Casa Turquesa on your next visit to Cancun and if we can help you with planning your return trip, please feel free to contact us directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 8, 2014

Casa Turquesa is a small inviting hotel that has a lot of character and charm to enjoy a quiet vacation! The staff was outstanding, especially Dani and Missy....they made our stay even more enjoyable with their friendly faces and great customer service. The location was perfect for us and the beach front was overwhelming as we enjoyed the view from our room. For us, it was centrally located and not "commercial" as Casa Turquesa will be our vacation destination on future Cancun trips!

The room was larger than expected, the deck had a tub and sunbath area....waking up to the sun shining and waves splashing was just the relaxation we needed to get away from work and just relaxed....Casa Turquesa delivered exactly that for us! Highly recommended this hotel as the mall is located next to the hotel and taxi's readily available to take us anywhere! The #1 restaurant in the area is just minutes from the hotel. We just loved it!

Room Tip: all the rooms face the ocean, so you cannot go wrong with a junior suite! Very large and spacious b...
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  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Limtiaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, August 12, 2014
Thank you for taking the time to post your review of your recent stay with us and we are very happy to read your comments and that you enjoyed our personalized service offered by our staff and will pass on your comments to Missey and Dina in particular but also our other staff who work hard to ensure our guests enjoy their stay. We hope that you will come back and visit us in the future and if we can help you with planning your next trip, please do not hesitate to let us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 5, 2014

Our stay was nice, but we had a couple of issues with the room, the AC didn't cool enough and the toilet has a problem when flushing. They charge you for using internet, I don't remember the amount but as we only stayed one day we didn't pay.
The room was huge, with a big bathroom, two sinks, a bathtub and a shower. It also had a balcony with a jacuzzi and nice views of the ocean. The hotel itself has many paintings and a couple of sculptures, that makes you feel as if you were visiting a museum, which we liked.

The pool is great but it would be better if it was an infinity pool, it would amazing seeing the sea from the water.

There is also a mall near the hotel, with a couple of restaurantes and several shops, including one where you can buy any kind of drinks, food and more things. There are also two bus stops which are realy handful if you want to move around the hotels.

Moreover there is a mall near the hotel, where you have internet for free with a couple of restaurants, many shops, banks etc...

Room Tip: Do not choose a room with patio exit, not too much parivacy. Instead choose one with ocean view in t...
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  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jose G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, August 12, 2014
Thank you for taking the time to post your review and we value your feedback. We are happy to hear that despite the issues that you mentioned that this is not impact upon your enjoyment of the hotel and the art. We hope that you will choose to return to Casa Turquesa in the future and if we can help you with planning your next trip, please feel free to contact us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 4, 2014

This is defintely the place to stay in Cancun if you're after a relaxing holiday. The staff were extremely friendly and happy to provide many recommendations of local attractions, bars, shopping and restaurants. We stayed in a luxurious ocean view room with the most beautiful view of sunsets and the beach. Ernesto, the pool bartender, made the best 'coc loco' cocktails and provided great insights into the local way of life and the Mayan culture. Everything you need is at the hotel including the Celebrtiy Restaurant which had delicious meals and there is a large shopping centre next door. Accessing the clubs is easy with a bus stop infornt of the hotel or you can take a taxi down the road. We had a fantastic stay and would definitely return to Casa Turquesa.

Room Tip: Go for the ocean view room, it's extremely spacious and has a fantastic view.
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  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank KierstenVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, August 12, 2014
Thank you for your great review and we are very happy to read your comments and know that you had a great stay with us. We hope to see you again on your next visit to Cancun and please feel free to contact us directly if we can help you plan your return stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cancun, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 4, 2014

This hotel is in a good location, near la isla. The room we got was really large, with a huge bathroom, double sinks, and a nice shower.the room has very comfortable, which was nice with every thing..

  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Tzvi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, August 12, 2014
Thank you for taking the time to post your review and we appreciate your feedback. We hope that you will choose to return to Casa Turquesa in the near future and if we can help you plan your next visit, please do not hesitate to contact us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 31, 2014 via mobile

This hotel is absolutely beautiful and it isn't just like sleeping in an art museum, it is an art museum that proudly showcases local artists as well as the owners personal treasures. I wouldn't recommend this hotel for families with small children. I know worrying about my kids bumping into statues is not my idea of fun. However, it's a nice quiet couples retreat. It is very quiet, we felt like we should tip toe, at times. So avoid if you want a little more excitement. The views, pool and beach area are gorgeous. I absolutely loved walking down those glamorous staircases to the pool and beach.

I think the hotel staff may be instructed to stay out of the guests way because they aren't very outgoing. However once we engaged one of the staffers by asking about the artwork, we got the most fantastic tour and history lesson. So don't be put off if they seem reserved, at first. I commented that the hotel felt more like someone's home and was told that it is the owners home when he isn't traveling. There's a lot of interesting information about him online, so check it out.

The accommodations were extra large and roomy, with more beautiful artwork. Gorgeous tile showers and tubs. A lovely dressing area and our room had a jacuzzi on the balcony with a relaxing ocean view...in other words, decadence.

The adjoining restaurant has the most attentive staff, live entertainment and really good food. The hotel is within walking distance of shops, restaurants and a very nice mall.

If you're looking for peace and quiet in luxurious, upscale, artistic surroundings then this is the place. I loved it.

Stayed May 2014, traveled as a couple
Helpful?
2 Thank BOS2GA2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Hotel Casa Turquesa, responded to this review, August 2, 2014
Thank you for taking the time to share your comments regarding your stay with us and we are very happy to read your review and know that you had a great stay with us. Casa Turquesa prides itself on its personalized service and tranquilitiy – the ideal place for people looking to relax and unwind. Our staff are on hand without being obtrusive, to help our guests with any needs they may have and we are happy that you received great service. We hope that you will choose to return to Casa Turquesa on your next visit to Cancun and please feel free to contact us if we can help you with planning your return trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Casa Turquesa

Property: Hotel Casa Turquesa
Address: Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#41 Luxury Hotel in Cancun
#41 Family Hotel in Cancun
#43 Romantic Hotel in Cancun
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Casa Turquesa 4*
Number of rooms: 29
Official Description (provided by the hotel):
Welcome to our hotel! It's intimate, secluded, and fashionable. Guests come here to our All Suite Luxury Boutique Hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area’s most pristine beaches and features only 30 suites, providing an atmosphere of privacy and tranquility. Spa and Art Gallery. ... more   less 
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Also Known As:
Casa Turquesa Hotel Cancun
Casa Turquesa Tulum
Casa Turquesa Hotel Tulum

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