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“Disappointing place”

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Aquamarina Beach Hotel
Ranked #93 of 175 Hotels in Cancun
Melbourne, Australia
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Disappointing place”
Reviewed June 11, 2013

This place was a let down. The room was nice, but surprisingly didn't have a fridge or cooking equipment despite having a stove. Quite bizarre.

On arrival they asked us if we wanted the sea view or king room as that's all they had. We had booked a King room with a sea view and after a while this room suddenly became available.

We purchased the all inclusive package for the first two which gave us a wrist band for food/drink etc. We spent the third day outside of the hotel and didn't find a need for the package, however I had left the wrist band on as a type of momento. As a result I was harassed by 2 staff members in front of a packed foyer who demanded I pay for a whole day of using the package just because I was still wearing the wristband. This was embarassing and insulting.

In my 4 week trip through USA and Mexico this was by far the worst reception staff I've ever encountered.

The recreation activity staff were great fun and really energetic. Enjoyed their games

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
6 Thank Zibba_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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799 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
west midlands
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 31, 2013

We arrived and from this moment everything was good. Staff are fantastic, all of them, really smiley and very helpful. My only critism would be that if you are looking for English/American entertainment or conversation this is not the place for you?it is mainly Mexican guests, and most of the staff speak very little English.having said that it is very relaxing and co,pared to some of the much larger hotels, you feel very valued as a customer. Rooms are good, all with sea view, fridge and Mini bar would have been nice but hey!beach was small but always space, and no putting towels on beds to get a space -which was refreshing!i travelled with 3 late teenage kids and, to be fair, a larger more 'American' hotel with more evening entertainment would have been better, but we all had a great time and will definitely retur. To Cancun.

  • Stayed May 2013, traveled with family
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    • Service
Helpful?
1 Thank spirac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 12, 2013

This was not a good hotel experience for any of my traveling companions. It began as we first stepped inside the hotel when we were harassed by the concierge to purchase excursion tickets from her at a low price if we listen to a presentation at another site. When she found out we purchased tickets at the airport she made us feel like we had committed a crime...literally.
To sum up the rest of our stay the air con didn't work, the food was absolutely horrible (so we had to eat out every day) no refrigerator and microwave, no hot water most of the time, no light bulbs in wall fixtures, and no wifi in the rooms only in the lobby.

  • Stayed April 2013, traveled with friends
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Helpful?
5 Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Belize
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 9, 2013

We had bought a package to stay here for a birthday weekend with family and friends (in total 4 double rooms) We had additionally booked tickets for a pirate ship cruise on Saturday night (which happened to be convenient because the port where we had to go to is like 2 blocks away from this hotel). Our transportation got us to Cancun at 6:00 am in the morning and check-in time is not until the afternoon, so we decided to kill time by walking around Cancun and buying some stuff...we reached the hotel around 1:00 pm. and were told that we had to wait a 'little while' because they were still cleaning 2 rooms. The little while waiting turned out to be literally around 3 hours and half. Everytime we asked, they said that either the rooms were still being cleaned or even that the people that were in the room had not checked out yet! By then, other guests had arrived and the lobby was full of mad guests that had to wait for hours along with us just to check-in. We were already tired from the all night travel and all we wanted was a shower and bed to be able to go out later that night, so much so that 1 of my friends even fell asleep and woke up back on 1 of the lobby seats. We called the rest of the group that were to reach the next day andgave them our room numbers so they call us when they got there. The next day, (not surprisingly) the rest of the group was downstairs from around 1:30 pm and they called form reception to our rooms to let us know they were there. They had them and other people waiting too with the same excuse, but they were a bit 'luckier' because to calm down the angry group, they gave them their all inclusive bracelets and told them they can start enjoying the resort and that they would go for them when the rooms were ready. (The day before, they didnt even give us our bracelets until the time we checked in).
Anyway, we did not let all that mess up our trip, we truly had a blast and for the rets of the trip, we made sure we had some fun enjoying the great food & drinks, the nice pool, played volleyball and soccer sports with other guests etc etc. I fell in love with a dirnk they prepare called the 'mangorita'. You should definately try it!

Room Tip: If you are a fan of margaritas, try the mangorita drink!
See more room tips
  • Stayed September 2012, traveled with family
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Helpful?
2 Thank traveller2227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harleston, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 2, 2013

Have just come back from 12 days at this hotel and we loved it. The staff were the friendliest people ever, nothing is too much trouble. Yes the hotel is not very new but it is spotlessly clean, the beds were very comfy and the rooms are a good size with sea views. This hotel is probably not suitable for young singles although there were some there when we were and they seemed happy enough and the animators do take groups to a different club every night if they want. We would definately visit this hotel again as we loved the friendly vibe of both the staff and other guests so much nicer than these huge high rise blocks where you probably don't see the same person twice.

  • Stayed March 2013, traveled as a couple
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Helpful?
3 Thank Jools2309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 20, 2013

Aqua marina is a nice little hotel right on the beach... but is only good for couples and family's... it is not good for a group!! It a cab or bus journey away from all the clubs and bars and is not very lively around the bar at night or during the day... Thou the Staff are 100% fantastic and cannot do enough for you!! i would defiantly go back but only with family or partner..

  • Stayed March 2013
    • Value
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Helpful?
3 Thank Fonzned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 15, 2013

Hi, Well ignore bad reviews,this hotel is very clean and the food is amazing,the bar staff excellent,ok lets name names ,Louis ,Asterio,Josie are A1,the hotel and facilities are ideal for families and couples with evening entertainment every night,.Breakfast i think best,fresh omelettes,overall siitting on balcony watching pirate ship on carribean, whats not to like....5*

Room Tip: ocean view good
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
3 Thank mickey1234567891717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aquamarina Beach Hotel

Property: Aquamarina Beach Hotel
Address: Boulevard Kukulcan Km 4.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#66 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aquamarina Beach Hotel 3*
Number of rooms: 172
Reservation Options:
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Also Known As:
Hotel Aquamarina Beach
Aquamarina Beach Cancun
Aquamarina Beach Hotel Cancun
Cancun Aquamarina

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