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“Beautiful Resort, but All-inclusive leaves much to be desired”

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The Royal Sands Resort & Spa All Inclusive
Ranked #22 of 175 Hotels in Cancun
Certificate of Excellence
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NJ
Level 4 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Beautiful Resort, but All-inclusive leaves much to be desired”
Reviewed March 23, 2014

The Royal Sands is a beautiful time share resort. Very well appointed rooms/suites, mostly friendly staff, meticulously cleaned, great location, very well laid out. We stayed here once before when it first opened and the resort is still as beautiful as I remembered. The place is gorgeous and the location couldn't be better. The pool bars were great -- we spent a lot of time there. However, my one big complaint, which would actually keep me from returning, is the all-inclusive package. I bought a time share so that I could have the flexibility of eating in my room or eating out. I am a Marriott owner and traded to stay at Royal Resort through Interval. As a non-owner at Royal, I was required to purchase the All inclusive package. There is only one restaurant on site, besides the pool bars. The food options were very limited. The breakfast buffet was just ok, certainly not the quality or amount of food options that I have seen at other all-inclusive resorts. We spent most of the time waiting on line to get food from the 1 person that was making omelets, pancakes and eggs in the morning. By the time we left they did add another station outside. We had to wait every morning for a seat. The wait staff, which previously had been extremely friendly and attentive, were running around like crazy. Dinner in La Veranda was absolutely TERRIBLE. Inedible in my opinion. We ate there Sat night for "Lobster Festival" -- totally not what I expected. We received one barely warm lobster tail, a potato that was undercooked and covered in cheese, also not hot. There was no buffet to go along with it, just a salad bar. The only other option was to wait in another line for pasta (again only 1 person cooking it). Perhaps there was an option to order from the menu, but that was not offered to us. Oh, and Lobster and prime rib on prime rib night had a surcharge. We also tried the Asian Buffet night, which again was inedible. The meats were cold/dried out, very limited options, not well presented at all. It was so disappointing. There were 2 restaurants that were not on the property that were part of the all inclusive package. Captains Cove was very good and Hacienda Sisal was pretty good as well. The food at the pool bar was excellent, probably the best fish tacos I've ever had. We did eat at a couple of other restaurants away from the resort/package because I just couldn't even consider La Veranda for dinner again. I probably wouldn't have an issue if I wasn't REQUIRED to purchase the all inclusive. As much as I love this resort, the people, and had a blast there, I would definitely go elsewhere instead unless they changed the all inclusive policy or greatly improve the options.

  • Stayed March 2014, traveled with family
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Thank CkTravelerNj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Glenview
Level 4 Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 22, 2014 via mobile

I am old enough not to be a huge fan of spring break any more and really appreciate the Royal Sands' permitting some fun but keeping it to a dull roar, especially at night.
Everything is so well maintained and lush. Food has improved and is delicious. Service remains terrific. And they added WiFi in the rooms at long last, which is fantastic.

Stayed March 2014, traveled with friends
Helpful?
Thank SH S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brantford, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 22, 2014

The Royal Sands offered us just the relaxing getaway we both needed from our stressful jobs. As a couple, we chose to stay on the beach every day and benefitted from the excellent service from the waiters, as well as the pool bar staff. We had stayed here 4 years ago with our three adult children and because of Moises (tall & skinny), a particularly jovial and accommodating employee, we knew it would be a good choice to return to for our March Break. We found Moises again, and his service continues to be top-notch! We both enjoyed our breakfasts at the Veranda buffet each morning, and in the evening we used the reservation service to book enjoyable meals at a variety of restaurants. I do not have a bad word to say about the Royal Sands. The cleanliness and friendliness of staff was incredible. For us, it was the perfect retreat.

  • Stayed March 2014, traveled as a couple
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Helpful?
2 Thank Telfers5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 21, 2014

We have been going to the Royal Resorts, including the Royal Sands, for many years, and the best thing about them is that everything is always great. The villas are in excellent shape, everything is sparkling clean, the pool and beach are spotless, the gardens are lovely.

Room Tip: All the rooms are identical, so they're all good.
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  • Stayed March 2014, traveled with family
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Helpful?
1 Thank LL249wis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 21, 2014

We spent from 3/14 to 3/20 at the Royal Sands. Overall it was a good experience. The grounds were immaculate, the rooms were spacious and perfect for a family of four. The food on site is very average. Captain's Cove and the Mexican restaurant are by far much better than the on site food. I have read other reviews about the lack of wait staff and I would agree with that comment at the sports bar. The swim up bars were fun and the staff was accommodating. The beach is beautiful. Other reviews noted the saving of spots at the pool with towels, early in the morning - we played the game as well, going down early, at about 7:00 am and staking our space. However, they did have someone taking your room number and watching to see that you were coming back in a timely manner. It really wasn't a big deal to us, as we always were up early anyway. Phase 1 pool was much more active than phase 2 pool area. While it is true that they have some minor bugs to work out with the all inclusive, it was an enjoyable trip.

  • Stayed February 2014, traveled with family
    • Value
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Helpful?
1 Thank bfromIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wareham, Massachusetts
Level 4 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed March 19, 2014

It has been 4 years since we have been to the Royal, we are membes and we love this resort and find it to be one of our favorites. However, they are trying to attract new visitors by becoming an all inclusive resort. The resort is not set up for all inclusive. They only have the one restaurant and it does have a different theme nightly, however most items on the menu are not on the inclusive plan and require an up-charge. Giving your room card for all charges makes no sense, given that you wear a bracelet for all-inclusive identification. The amount of items in the refrigerator in your rooms in a joke. 2 of each coke, coke lite, water and beers. There were 4 of us in the room. If you want extra its almost impossible to get it in your room.
Most all inclusive resorts have many restaurants to choose from and have bars and restaurants open late at night. The Sands does not have this, we are in phase 2 section of the resort, after 6pm there is no place to get a drink or something to eat unless you go all the way over to phase one. Room service is available for a limited menu, we did enjoy this for breakfast daily to sit on the balcony overlooking the ocean. However if you want just drinks, you need to order food... and the limit is 2 drinks per person.
We have very mixed reviews on the all inclusive part of the resort. The actual resort is beautiful as ever. There have been updates since our last visit, Flat screen TV's, new mattress and linens on the beds. The actual room decor will need to be updated soon to keep up with the hotels and resorts surrounding the Sands.
The Royals have some of the best customer service anywhere. The staff goes out of their way to help you, the resort is immaculate, the beach is spectacular. The pools are warm and have swim up bars. Overall, is still our favorite resort, but don't think we will be using the all inclusive option when we return.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LinAnnBish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuba City, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 18, 2014

March 1st 2014 was our second trip back to The Royal Sands. Everything was great from check in to housekeeping. We stayed 12 days this time instead of 10. Mayra the housekeeper was fantastic. Everyone in The Veranda was great. But the main reason we came back was due to one man, Patricio Moo Poot at the swim up bar. We are not much for drinking but we couldn't stay away from the mans smile and happy attitude at his work and customer service. Always fast and friendly with a huge smile on his face. We have made a friend for life and still keep in touch with him.
The whole place is kept clean and beautiful every day.

Room Tip: The higher the room the quieter it is. The North side was better.
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  • Stayed March 2014, traveled as a couple
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Helpful?
1 Thank ldimperio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Sands Resort & Spa All Inclusive

Property: The Royal Sands Resort & Spa All Inclusive
Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77504, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Romantic Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun

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