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“Paradise in Any Weather!”

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The Royal Sands Resort & Spa All Inclusive
Ranked #18 of 177 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Reviewed November 3, 2013

When you combine a great vacation 'home' with a spectacular beachfront location, in the heart of the hotel zone, and add the friendliest staff imaginable, including bell staff, wait staff, housekeeping and even security and maintenance staff, all of whom can converse in English (for those of us who need it), you've got The Royal Sands, Cancun. It's our choice every year and this year we will call it home for 4 weeks. Today is absolutely missable weather and the whole place is still paradise, You will not be disappointed by choosing The Royal Sands for your next Cancun visit.

Room Tip: Every room has a great ocean / beach and pool view - there are no bad rooms / villas.
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  • Stayed: November 2013, traveled with friends
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1  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded November 11, 2013

Dear Guest:

Thank you for taking the time to review your stay with us.

We look forward to seeing you again soon and thank you for your feedback.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,838 - 2,844 of 4,518 reviews

Reviewed November 3, 2013

My husband and I spent a week at the Royal Sands for vacation during week 42. We are not timeshare holders, but rather made our arrangements through Entertainment.com travel. We opted for the all inclusive package. We had an ocean-front condo and it was absolutely one of the most relaxing vacations we've had! The resort is beautiful right on the beach. The staff goes out of their way to make sure you are comfortable and are super friendly. The food was really very good too, with each night having a different "theme". The little touches they do to make your stay nice is appreciated -- making a swan out of your washcloths, providing robes for you, and turning down your bed at night and leaving you candy on the nightstand. The resort also provides you shuttles to the other Royal resorts in the area which was really very nice. Another nice thing about the resort is that we were not constantly being approached about buying a timeshare there. They explained that if we were interested we could schedule an appointment and left it at that. It was very refreshing compared to other timeshare places we had visited. The staff there were all exceptional! There were activities there for all ages there, including bingo, pool volleyball, zumba, etc. Everything was so nice and I really do recommend the Royal Sands for a vacation!!!

Room Tip: Be sure to go to ATMs that say "dispenses US Dollars"; if it doesn't say that, you wil...
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  • Stayed: October 2013, traveled as a couple
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Thank mrsgfhjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded November 11, 2013

Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013 via mobile

We stayed with friends who own week 43. Although we have no opinion on timeshare we had a wonderful time. The place is spotless inside and out. Very friendly staff and maid service is awesome. I really the food was just ok. You can also rent here with all inclusive.

Stayed: October 2013, traveled as a couple
1  Thank Frank3213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded November 11, 2013

Dear Guest:

Thank you for taking the time to review your stay with us.

We look forward to seeing you again soon and thank you for your feedback.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

This is our third stay at the Royal Sands. The 1st trip was a family reunion the 2nd trip was with our close friends and this last trip was with family. The Sands Resort is very well maintained, the common areas as well as the villas. Might I add the daily Maid Service is excellent. Everyone is friendly Staff as well as guests. The White Sandy Beach makes for a great back drop for happiness and letting stress go. This is also a place that Couples can enjoy and spend quality time together. The Staff welcomes you home because it truly is like a home away from home with all the perks of a wonderful vacation. All Villa's provide an Ocean view and the sound of the ocean. It doesn't get any better than this. Also, my Sister and I always hit the Jewelry Store the prices are reasonable and you can get some beautiful pieces. You are also just a bus ride from shopping, food and other activities in Cancun. Enjoy !!!

  • Stayed: October 2013, traveled with family
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Thank Pontiacman428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded November 11, 2013

Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

I always look forward to returning each year to this resort.
The staff is friendly & anxious to assist in any way they can.
If you are looking for a family-friendly or friend friendly place on the beach, then this is the place to go!

Stayed: October 2013, traveled with family
Thank Desertconcierge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded November 11, 2013

Dear Guest:

Thank you for taking the time to review your stay with us.

We look forward to seeing you again soon and thank you for your feedback.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

The villas and facilities are very spacious and well equipped, lots of english speaking staff available so it is easy to get what you need. MOST Staff is very friendly and eager to help you. i have gone to The Royal Sands as a non-member 5 or 6 times, this was 1st time it was all-inclusive. Non-members are required to purchase the Refine all-inclusive package now and we really enjoyed the package once we found the servers who were willing to serve refine guests. We found some servers avoid all-inclusive guests (wearing wrist bands) I guess since the gratuity is already paid they do not want to serve these guests. We spoke to other all-inclusive guests who were experiencing the same thing. We gave each other suggested servers to look for in different areas which helped. Once you find the servers who are nice, they are really fantastic & then I gave extra tips for the really fantastic service. The servers who avoid helping refine guests might soon realize they can score an extra tip if they are nicer & helpful. Alejandro at La Veranda was incredible, he made our last dinner super special & I really appreciate him. I watched him with other customers as well he is just wonderful. The Royal Roast has good coffee (the restaurant not so much) adn the girl who works there mots dyas was really nice. I went to say good-bye and to get her name but she was not working on the Sunday I departed. I recommend an Ocean Front Villa/Suite, top floors have vaulted/tray ceilings, but if you walk stairs I suggest 3rd floor end unit (for example Villa 5350 in phase 2 is a top floor) so you have top floor space but only have to climb 3 flights of stairs. One section over and i think it is 8 or 9 floors on super slow elevators. Yoga at 8AM everyday, Pilates at 9AM Tues/Thur, beach volleyball at 3PM everyday, no need to wait for happy hour if all-inclusive. You will do a lot of walking in and around Cancun so eat, drink & ¡sé feliz!

Room Tip: I recommend an Ocean Front Villa/Suite, top floors have vaulted/tray ceilings, but if you walk stair...
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  • Stayed: October 2013, traveled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank M00seM0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded November 11, 2013

Dear Guest:

Thank you for taking the time to review your stay with us.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

If there was a single moment that defined the hotel, it was this: After a day at the amazing beach, we went back to our room to shower and get ready for dinner. My son hung is towel on the balcony railing to let it dry and about 20 second later the phone rang. It was security calling, asking us to please remove the towel from the railing as it looked bad for the other guests. Now as forgettable a moment this should have been, the call it stuck with me because it showed me the care that gets put into every facet of the vacation experience at this hotel. As for the rest of our trip, not a single complaint. Food was about as good as you can expect from an all-inclusive, rooms were comfortable and large, the staff were great, and the beach was amazing. What else could you ask for in a family vacation. Except for wifi in the room. That would have been good.

  • Stayed: April 2013, traveled with family
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1  Thank Adam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Online Community Administrator at The Royal Sands Resort & Spa All Inclusive, responded to this reviewResponded November 11, 2013

Dear Guest:

Thank you for taking the time to review your stay with us.

We look forward to seeing you again soon and thank you for your feedback.

Warm regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77504, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 Luxury Hotel in Cancun
#18 On the Beach Hotel in Cancun
#21 Romantic Hotel in Cancun
Price Range: $225 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun

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