We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great place to stay” 5 of 5 bubbles
Review of The Royal Sands Resort & Spa All Inclusive

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Royal Sands Resort & Spa All Inclusive
Ranked #18 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Charlottesville, Virginia
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great place to stay”
5 of 5 bubbles Reviewed February 8, 2013

This was a wonderful place. The only thing I could possible complain about is the spotty wifi, but hey, you're on vacation in Mexico, you don't need to be online all day anyway. The place was clean (spotless,really), safe, and friendly. Will DEFINITELY come back.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HokieVol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Sands Resort & Spa All Inclusive, responded to this review, February 12, 2013
Dear Guest,

Thank you for taking time to post your comments.

We're happy to learn you had a great time during your stay on our resort. We're always listening to our customers feedback and rest assured yours won't be an exception and we'll find ways to improve.

We hope to see you again soon and welcome you during your next visit to Mexican Caribbean.

Best Regards.

Cristóbal Galindo.
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,824 reviews from our community

Traveler rating
    2,492
    847
    301
    112
    72
See reviews for
1,671
1,190
46
11
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,100)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Omaha, Nebraska
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed February 7, 2013

We brought my son and his new wife down and rented a suite from an owner facing the ocean. We had an all inclusive at another facility for 3 days prior to coming to the Sands. I have been coming the royal resorts for 11 years with my family. My brother is buidling with the Grand Residence. You cannot beat the Royal resorts, my son was so disappointed in the all inclusive where we stayed, when we arrived at the Royal Sands he was amazed. Great service, great food. Clean facility. Absolutely loved it. We will be back every year. Close to everything which made it easy for the kids to jump a bus.

Room Tip: Loved the ocean view much quieter than the villa my brother owns facing the pool. Though windy love...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank smason2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Sands Resort & Spa All Inclusive, responded to this review, February 12, 2013
Dear Guest,

Thank you very much for your kind words about our resort.

We're always glad to learn stories about families coming for years and years to our resorts. It's very important for us to provide good service in order to become part of your family and welcome you into ours.

We are already looking forward to welcome here at your home away from home.

Warm regards

Cristóbal Galindo
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed February 5, 2013

Myself and 4 girlfriends rented a timeshare from a friend for the week.
Check in was quick and effortless. As a guest of an owner, we were not required top purchase the all inclusive package and chose not too. As such, they provided us all with room keys which were specific to each of us so that we could all make our purchases.
The Market is a small grocery store that has everything in it.......from booze to groceries to deli items (the guacomole is awesome). Prices at the market were very fair.
Activities- I swam laps in the ADULTS ONLY lap pool (adult only was a nice touch). We played Bingo poolside, did water aerobics and played bocchi ball. It was all really fun!!!
Our room was beautiful and clean. Plenty of towels to go around for us 5 girls.
The view was breathtaking.
The area clean and safe and lots of shopping within walking distance.
This was my first trip to Cancun and I will be back.
Thank you Royal Sands for such a great stay.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JamaicaJoleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Sands Resort & Spa All Inclusive, responded to this review, February 6, 2013
Dear Guest,

Thank you for taking time to share this kind words about our resort.

We are very happy to learn you and your fellow travellers had a great time at Royal Sands. We appreciate you noticed the hard work done by our staff in order to keep the facilities clean and enjoyable.

Don't forget to share some pictures from that view ;).

We are looking forward to welcome you during your next visit to the Mexican Caribbean.

Warm Regards.

Cristóbal Galindo
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed February 4, 2013

10 years now for us, and coming from a hospitality background, we continue to have the opinion that RS is first class and merits the 5 star status. Is everything perfect all the time? No, but we measure the quality of the stay by an overall experience, and it ranks really well here. Plus, as you can see in these reviews, RS has full- time staff dedicated to responding to these reviews and other social media reviews. Plus, if you know the company and care at all about their social action, the efforts they make to give back to the community, like the education programs, home loans and car loans to employees, and solar generation of power to heat 50% of the water for the resort, etc., are all things we use to measure the experience, not just how much booze they put in a glass or whether there is a lounge chair on the beach with my name on it.
We've been around the world and in the resort business for 85 years in Minnesota, and the experience here is just exceptional, and most of it comes from staff and management who care.

Room Tip: All villas have terrific views and great access.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank northernpoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Sands Resort & Spa All Inclusive, responded to this review, February 6, 2013
Dear Guest,

Thank you very much for taking time to share your comment about our resort.

You made a point: we know the most important component of our success is our customers, so we have to keep them happy with a top quality service and the only way to achieve that is to have happy staff willing to provide the best service available.

Thank you very much for your 10 years of loyalty. We are looking forward to welcome you again in your home away from home.

Best Regards.

Cristóbal Galindo
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edwards, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed February 2, 2013

I have rented and own in this property. The quality of the property seems to be slipping. Rooms furnishings are getting tired, beds have plastic mattress liners and seems like your are sleeping in a crib and the plastic is very warm to sleep on along with the sound of plastic, pool chairs are worn out.
I see dishes left out of units from room service for extended time.
The property does have a good location for a short walk to the Kukulcan Indoor Mall, La Isla Outdoor Mall and some very nice restaurants off site.
Internet service WiFi is in the rooms, however it is very slow and if you are trying to do busines during your stay it can be very frustrating. This WiFi needs to be upgraded to current standards.

The grounds, pool and beach are very nice, the staff is also very nice and friendly.

Room Tip: All the rooms have nice views of the ocean and large outdoor terraces.
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Sands Resort & Spa All Inclusive, responded to this review, February 6, 2013
Dear Guest,

We really appreciate you taking time to post your review about our resort.

We're always listening to our customers's feedback and yours won't be an exception, we will make sure your comments are reviewed by the appropriate channels so that our service may improve.

We hope to welcome you again soon and give you the service you deserve.

Warm Regards.

Cristóbal Galindo
Community Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cortlandt Manor, New York
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed February 2, 2013

This is our 8th year traveling to the Royal Sands Resort. Each year we find new ways to enjoy the resort. Every member of the staff is soooo friendly. They remember your name, the drinks you like and even the types of food you enjoy. We have never regretted our choice of resort. Wish we could have stayed longer, but the dream has to end and the need for the return to reality.

Room Tip: There are no bad rooms the a There are no bad rooms. They all are ocean knew or ocean front. The su...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank trvellinggrandma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Sands Resort & Spa All Inclusive, responded to this review, February 7, 2013
Dear Guest,

Thank you for taking time to post your review about our resort.

We always strive to provide the best personalized experience to our guests and we're happy to learn we are achieving that goal with the help of our staff.

Keep dreaming, we will see you again soon.

Best regards.

Cristóbal Galindo
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 1, 2013

We have come every year since the Royal Sands opened and the Royal Caribbean before that. It is great for kids. Our always enjoyed the Royal Resorts and now we bring the grandkids. Everything is well maintained and clean. The staff is professional and extreamly helpful. The pictures match what you get.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Sands Resort & Spa All Inclusive, responded to this review, February 7, 2013
Dear Guest,

Thank you very much for your kind words about our resort.

We really enjoy the stories about kids growing up at our resorts, we hope grandkids enjoyed the stay just as much as you.

We'll be happy to welcome you again during your next visit to Mexican Caribbean.

Warm regards.

Cristóbal Galindo
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cancun hotels
3.0 mi away
Grand Fiesta Americana Coral Beach Cancun
3.3 mi away
The Royal Cancun All Suites Resort
1.3 mi away
Fiesta Americana Condesa Cancun All Inclusive
Show Prices
Show Prices
Show Prices
2.1 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5.0 of 5 bubbles 5,567 reviews
3.1 mi away
Hyatt Ziva Cancun
Hyatt Ziva Cancun
#6 of 181 in Cancun
4.5 of 5 bubbles 3,150 reviews
0.6 mi away
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
#10 of 181 in Cancun
4.5 of 5 bubbles 8,556 reviews
Show Prices
Show Prices
Show Prices

Been to The Royal Sands Resort & Spa All Inclusive? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Sands Resort & Spa All Inclusive

Property: The Royal Sands Resort & Spa All Inclusive
Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77504, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Vacatia, Booking.com, Hotels.com, Travelocity, Orbitz, Despegar.com and Jetsetter so you can book your The Royal Sands Resort & Spa All Inclusive reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing