We have been owners at the Royal Sands Resort for 8 years and have just returned from two weeks in what we like to refer to as “our little slice of heaven”. Although this was the first month of a new philosophy for the Royal Resorts ( the Refine package, also known as all inclusive) we found very few changes. Of course there will be “bugs” to work out, as with all new ventures, but the staff continues on with their excellent service and happy smiles. They will make this work. The Royal Resorts is in a time of change and rather than be critical we will wait to see how the new plan works and hope for the best. That’s all we’ve ever received from the Royal Resorts, THE BEST.
Our personal concierge, Fernanda, was excellent - helping us with reservations and anything else we needed. Our “host” Marianne went above and beyond in helping us purchase two more weeks, getting us exactly what we wanted to suit our requests and needs.
A final word about the staff at the Royal Resorts. Right down to the staff who care for the pool, they work with a sense of pride and happiness that many of us could learn from. Our housekeepers Elsy and Asuncion took excellent care of us for two weeks and the entire staff at La Verandah are to be commended for carrying on with that wonderful Mexican attitude even though they are on the front line of all the changes. Kudos to the Royal Resorts, “our home away from home” for maintaining that high degree of excellence even in a time of change.
- Official Description (provided by the hotel):
- The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more less
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- Also Known As:
- The Royal Sands Hotel Cancun
- Royal Sands Cancun
- Cancun Royal Sands Resort
- Royal Sands Resort Cancun