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10,257
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277
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Reviewed 4 weeks ago

I still feel that HRC, provides the best service. This is my second time visiting this hotel and I can honestly say that you guys ROCK!
The staff is super friendly and they will do anything to make your stayed super special. Gray, at Zen, will have my green juice, coffee and mimosa ready for me as soon as she saw me and my husband walked into the restaurant to have our breakfast. This is what we call Rock Start Service. Fernando, thank you for making the best margaritas and for taking the time to get extra ingredients (jalapeño and maracuya) to satisfy my cravings, this is what I called going ABOVE and BEYOND to provide excellent service. Ysra, Concierge services, thank you for making sure we that we had our bottle of tequila and scotch in our room. Jessica, your helpful tips/ information made our stayed more pleasant. Ulises, at my favorite restaurant, Frida, thank you for the great service. Chef Ernesto, thank you for taking the time to make sure I was okay. I will make sure to look for you on our next visit to try the dish you promised to make us . Alvaro at checkin, thank you so much for finding us the room we wanted. Hard Rock Cancun you are simply awesome! We will be back soon.

Room tip: We stayed at room 858, ocean front.
Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank Brigitte F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded 4 weeks ago

Dear Brigitte F,

We can not wait to see you again, certainly, this second visit went extremely well. We are beyond grateful for your fantastic comments regarding the service provided by our rockers, who as you said delivered you the Rock Star Service you deserve; be sure we will forward your comments to them, they will be glad to know you will be visiting us again!

Soon can not come fast enough, we will be counting down the days!

Best Regards,

Francisco Garcia
General Manager
Hard Rock Hotel Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We stayed here one night for a last minute trip to Cancun. The staff was truly amazing and always made you laugh. They went above and beyond to make sure we were having a great time. The food and drinks were delicious. The rooms were clean and offered beautiful views. I would highly suggest this hotel if you’re looking for an all-inclusive!!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 623courtneyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded 4 weeks ago

Dear 623courtneyb,

Thank you for your candid review, it is great to know that, even though you only stayed for one night, you enjoyed the service and cuisine we offer. Hopefully, we will get the honor to host you for a longer period on your next trip.

We will be setting up the stage for your next trip!

Kind Regards,

Francisco Garcia
General Manager
Hard Rock Hotel Cancun

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Reviewed 4 weeks ago

We had a great stay at the Hard Rock Cancun. Only took about a half hour prearranged ride to the Hotel from the airport. We loved the Ocean view rooms and the closeness of the restaurants and activities. Food was good, and we had a fabulous waiter, Jorge Martinez. He took care of us a few times during our dining. He was quick to serve, and gave us great advice on the Market 28 in Cancun, and other sites and things to do in the area. Great guy to talk to. Advise the Hard Rock Cancun for families as well. Very accommodating!

Room tip: Upgrade to Ocean View
Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank Badgers-on-the-road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded 4 weeks ago

Dear Badgers-on-the-road,

It was our honor to welcome you on this trip, it is our pleasure to read you enjoyed the view of our rooms to the ocean, it sure is breath-taking; as well as the service provided by our friend Jorge, who not only took care of your food, but also gave you some tips on where to go outside the resort.

Hopefully, we will get to host you again on your next trip!

Greetings,

Francisco Garcia
General Manager
Hard Rock Hotel Cancun

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Reviewed 4 weeks ago via mobile

Great resort, great service, great food! This was our third visit, that’s how my he we love this place. The entertainment staff does an amazing job keeping everyone busy and getting everyone involved. Have to mention Fernando the bartender at the bar inside the lobby. He is the nicest, hardest working guy there. His drinks are amazing, we would only go when he was on shift. Make sure you look for him, great guy. Hard Rock Cancun will not disappoint.

Date of stay: August 2019
Trip type: Traveled as a couple
1  Thank Dirtyberto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded 4 weeks ago

Dear Dirtyberto,

Great review! Thank you so much for sharing with us your recent experience; surely our entertainment and bar team left a great impression; especially Fernando, who not only delivered you great drinks but also excellent service.

Remember, any time you want to relax or party, we will be ready to host you!

Best Regards,

Francisco Garcia
General Manager
Hard Rock Hotel Cancun

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Reviewed 4 weeks ago

Our dinner at the Hard Rock Cafe was awesome! Jorge gave us great service and the food was delicious. We had a variety of different meals and drinks. We visited for a late night dinner and enjoyed the evening on the rooftop terrace.

Date of stay: January 2020
Trip type: Traveled with friends
Thank Amymichelle99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded 4 weeks ago

Dear Amymichelle99,

We are glad to know you were treated like a Rockstar during this visit, trying a variety of meals and drinks offered. It was our pleasure to host you and sincerely can not wait to welcome you once again.

Hopefully, we will get the joy of welcoming you once again very soon.

Best Regards,

Francisco Garcia
General Manager
Hard Rock Hotel Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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