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Reviews (11,739)
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Reviewed June 26, 2017

. This was our second time here first we came last summer with parents and i proposed to my fiance on the beach which was awesome, this year we returned for our honeymoon and truly enjoyed our stay both times we visited this resort. Everyone here was very friendly and helpful and we can't wait to return for another visit.

Stayed: June 2017, traveled as a couple
Review collected in partnership with this hotel
1  Thank stephnclayton123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded June 29, 2017

Dear stephnclayton123,

Thank you very much for your smashing review! Nothing Rocks our world more than to know we had the honor to host you during your honeymoon and that you truly had a blast at our resort. We hope we can welcome you again for another round of memorable experiences at Hard Rock Hotel Cancun.

You Rock!

Francisco García
General Manager
Hard Rock Hotel Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2017

went for our anniversary, it was amazing. we had high expectations and they surpassed them. the food, entertainment and service was wonderful. going back next year for our special day. they went above and beyond with everything

Stayed: June 2017, traveled as a couple
Review collected in partnership with this hotel
1  Thank rockerchyck69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded June 29, 2017

Dear rockerchyck69,

Thank you very much for your amazing review. We are overjoyed to know that you felt the charming atmosphere of our resort and feel the exceptional service provided by our staff; we feel thrilled to have Rocked your anniversary!

We can't wait to have you back soon.

Francisco García
General Manager
Hard Rock Hotel Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2017

The entratainers are awesome! Especially this 2 guys. Malvin and La Roca( nickname) . My family and I we are definitely going back again probably in one or two year from now. We also recommended to a our friends and relatives.

Stayed: June 2017, traveled with family
Review collected in partnership with this hotel
Thank Karla Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded June 29, 2017

Dear Karla Q,

Thank you very much for your review, is my pleasure to read your great comments about our resort and that the members of our band made you feel like true Rockstars! We hope to have the honor to host you soon and create more unforgettable moments at Hard Rock Hotel Cancun.

Sincerely,

Francisco García
General Manager
Hard Rock Hotel Cancún


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2017 via mobile

We stayed for 12 nights in June and had an amazing time. Food and drink was of a good standard, and the service outstanding, special thanks to Ramires at the Smash Bar, Miguel at the Market and Fernando at the pool bar for amazing service and paying particular attention to our 3 year old.
The Entertainment Team at the hotel were exceptional and their energy and enthusiasm made our stay enjoyable even with 3 days of rain. There was plenty to do at the resort.
The only negative comment we have is the quality of the housekeeping at times and the smell and cleanliness in the corridors.
Apart from that we had a wonderful time and we recommend this hotel to families and couples, we look forward to our next visit!!

Stayed: June 2017, traveled with family
Thank JPE2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded June 29, 2017

Dear JPE2001,

Thank you very much for your fantastic review! We are thrilled to know that you had such an incredible experience! Is our commitment to always provide the best service and facilities to our dear guest and we are glad that we achieved our goal with you. We will definitely share your valuable feedback regarding the housekeeping with the manager involved.

We hope we can show you our improvements on your next trip to our destination!

Francisco García
General Manager
Hard Rock Hotel Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2017

Perfect Birthday/Father's Day for my husband! He enjoyed all the Resort had to offer. Food and entertainment was awesome! My 13 year old son was there with us, but not in our room, and he absolutely loved calling room service when ever he felt like it. All inclusive is the way to travel!

Room Tip: The room was just as pictured. We stayed on the 11th floor and enjoyed the morning mimosas, tea, tea cookies and other tasty treats.
Stayed: June 2017, traveled with family
Review collected in partnership with this hotel
1  Thank martrellas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this reviewResponded June 29, 2017

Dear martrellas,

Thank you very much for sharing your experience with us! We are happy to see that your holidays at our resort have been out of this world! Thank you for trusting in our service, we are truly proud and happy to have pamper you with the epic service that sets us apart.

Keep on Rocking!

Francisco García
General Manager
Hard Rock Hotel Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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