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“Family trip to Hard Rock Cancun” 5 of 5 stars
Review of Hard Rock Hotel Cancun

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Hard Rock Hotel Cancun
Ranked #11 of 182 Hotels in Cancun
Cancun
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Family trip to Hard Rock Cancun”
5 of 5 stars Reviewed August 28, 2014

The entertainment staff at the pool is top notch! Something for everyone all day long! The rooms were clean and beds were comfortable. The food in the restaurants was excellent (Zen was our favorite).

  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Lite2014Aug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review, August 29, 2014
Dear Lite2014Aug,

Thank you for the short and sweet review, we are thrilled to hear that you had a wonderful stay. Thanks again for sharing your travel experience with us and we hope we can welcome you again very soon here at your favorite stage: Hard Rock Hotel Cancun.

ALL IS ONE
Juan Rivera
General Manager
Hard Rock Hotel Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,949 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,238)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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English first
East Meadow, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 28, 2014

My family visited the Hard Rock Hotel for 10 days. The vacation was absolutly wonderful!!! Juan & Fred were just amazing. They made our vaction even more wonderful. Caterina & Ilsae were so accomadating to us. We went home having new friends. The rooms are very clean, and the food was amazing. I especially loved the Brazillian food. Great new edition to the place! Every amenitie you could ever want!!! We are already looking forward to booking our next vacation there. Recommend Highly!!!!!!

The Cullen Family

Room Tip: Ocean View is the best!!!1
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review, August 29, 2014
Dear Sheryl C,

Thanks for the short & sweet review! What a great way to live the rock star lifestyle!
Thanks again for recommending us and we hope you come back soon with your friends and family to show them the perfect stage for an epic rock n´ roll vacation! Live Large!

LOVE ALL SERVE ALL!
Juan Rivera
General Manager
Hard Rock Hotel Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 28, 2014

Just returned from a two week holiday.

When we arrived we were not given the room we had paid for, but it was soon sorted and we were very happy with our room on the 8th floor. We had a lagoon view which had some fantastic sunsets. We could see the theatre from our room and if we wanted even watch the shows. The only down side was, late afternoon when having a cup of tea/coffee after the beach it was far to hot to sit out. The room had a King-size bed,double jacuzzi,two separate sinks and toilet/shower room. There is a hair dryer,iron,ironing board and coffee machine, with variety of different teas. The one thing that lets them down is, there is no decent mirror with good lighting for doing hair and make up. There is a magnifying mirror but it's in a very bad position without adequate lighting.

The Hotel has lots going on all the time. There is a large pool with the left side being used for all the pool activities, really good team organizing fun games, even a foam party and live bands playing. In the evening there are special shows in the theatre. Regular Mexican market stores DJ nights,large screen concerts,floor shows.

The foods brilliant, I don't know how anyone could fine fault there is something for everyone. BBQ'S every day at the pool,fresh made pizza to order, plus all the restaurants. The steak restaurant with as much steak as you can eat. Never a problem getting drinks, at the pool bar on the beach or inside the hotel. And the same in the evening, the hotel staff are so helpful they will do anything to make your holiday special. Especially Enrique Correa (Bartender)

Hotel credits, well we didn't have a problem with them. They work fine, you use them for your trips and just pay the 20% tax, it certainly made out trips a lot cheaper. I didn't use the spa but you can use them there and for professional photo shoots, they can also be used in the hotel shops.

The Hotel lives up to its name and treats everyone like a rock star!!

We will definitely be going to other Hard Rock Hotels.

Room Tip: High floor away from the lifts, lagoon side great sunsets but hot on balcony late afternoon.Sea view...
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank Margaret E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review, August 29, 2014
Dear Margaret E,

Thank you for sharing your experience we appreciate it as it helps us know how we can improve your rock n´ roll experience! It is an honor that you choose us for a grate celebration such as your 40th anniversary. We are thrilled to hear that you had a fabulous time at our resort and enjoyed the rock star service. We hope you come back soon to hang out with the band, here at your favorite stage: Hard Rock Hotel Cancun

LOVE ALL SERVE ALL!
Juan Rivera
General Manager
Hard Rock Hotel Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cancun
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 28, 2014

don't miss the Brazilian rest. The beach was amazing. Cleanest smelling room in all Carib. Bed was very comfortable. view was spectacular. Music was never obtrusive. Staff spoke English well and were extremely helpful. The family loved the place.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Stephen.mich E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review, August 28, 2014
Hi Stephen.mich E,

Thank you for the short and sweet review! We appreciate your review about our resort, We are very glad you loved the brazilian restaurant, the gorgeous beach, your room and the most imporant the great service provided from our staff We look forward for your next visit to our resort and we all at the Hard Rock Hotel Cancun say:
“For those about to rock, we salute you!”
LOVE ALL SERVE ALL

Juan Rivera
General Manager
Hard Rock Hotel Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 28, 2014

Best holiday you will ever have I cannot recommend this enough fab service great hotel food amazing spa out of this world staff were fantastic lots to do right on amazing beach x we had platinum deluxe room on 4th floor right next to a lift and didn't hear a thing entertainment was great go book this holiday you won't be disappointed

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review, August 28, 2014
Hi Sam M,

Thank you for the short and sweet review, we are thrilled to hear that you had a wonderful stay. Thanks again for sharing your travel experience with us and we hope we can welcome you again very soon here at your favorite stage: Hard Rock Hotel Cancun.
LOVE ALL SERVE ALL

Juan Rivera
General Manager
Hard Rock Hotel Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yonkers, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 27, 2014

I just came back from the best vacation I've had to date. I not only went out to Cancun to vacation but also for my wedding. Both surpassed my expectations a million times over. The service is impeccable. My guests cannot stop talking about the both the resort and my wedding. The waiters, bartenders and even hairstylist in Posh salon are truly caring, friendly and welcoming. Keren did both my hair and makeup for my wedding taking into consideration everything I asked for. After the ceremony, I ran back into the salon for a touchup on lipstick and she gladly reapplied.

If you are looking for a resort to spend your Cancun vacation (or better yet plan your destination wedding), look no further! Hard Rock has something for everyone from children to adults. I don't have a single negative thing to say.

Can't wait for the honeymoon, definitely reliving our experience!

Room Tip: We stayed in a Deluxe Diamond room with ocean view. The view every morning was absolutely breathtaki...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Iyidenia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review, August 28, 2014
Hi Lyidenia C,

Wow! What an amazing review, it is so encouraging to hear your comments regarding your experience at our resort. We are very glad you loved every single place at our resort , specially Posh!.Nothing rocks our world more than hearing that you enjoyed every moment of your great celebration and will return in a heartbeat to enjoy the amazing sunsets by the beach. We can’t wait to welcome you again and roll the red carpet for you and your crew and provide you with the stupendous service that you already know. Keep the good memories!!!

LOVE ALL SERVE ALL
Juan Rivera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 27, 2014

It was a great week at the Hard Rock in Cancun. We had vacationed at the Hard Rock in Punta Cana last year and were skeptical that it would be the same experience for the family.
Upon arrival, we were greeted promptly and offered an upgrade to a family suite which made it easier for us to be all together. The food at all the restaurants was great and more than we could ever finish.
Lalo at the brick oven pizza by the pool was always efficient and remembered that I ate the vegetarian and my son only ate cheese. He always had a smile on his face even though I know he worked around a scorching oven day after day.
Claudia around the pool was attentive and offered many different drinks to try. Alex from the events staff around the pool was friendly and always had the party going! The activities were a blast from the Foam party in the pool to volleyball and surfing.
The beach was beautiful and well maintained and I joked that the hotel floors were cleaner than mine back home! The beds were comfortable and the refrigerator was stocked every day.
All the restaurants' staff were pleasant and helpful. I took a spill when I first got there (my own clumsiness) and the hotel staff fell over themselves getting me ice, a chair and medical attention.
It was a great week and I recommend this hotel to anyone that wants to have a great experience in Cancun.

Room Tip: Choose rooms away from the elevators and just know that the doors are noisy when they close because...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lmmilazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan R, General Manager at Hard Rock Hotel Cancun, responded to this review, August 28, 2014
Hi Lmmilazzo,

It is a pleasure to see that you had such a great experience at our resort. We would like to thank you for your review and comments as they are much appreciated.Also thank you for let us know some of the names about our staff that provided a rock star service, I will let them know they rocked your world!. It is our mission to double efforts and go beyond expectations to make you feel a real paradisiacal experience. We are always at your disposal as we love to serve and make your stay epic. We hope to have you back soon to roll out the red carpet and make your stay a true Rock a Roll experience.

KEEP THE GOOD TIME ROLLING!
Juan Rivera
General Manager
Hard Rock Hotel Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Cancun

Property: Hard Rock Hotel Cancun
Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Top resorts Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Official Description (provided by the hotel):
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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