So lots to say but first off, 5 star? No chance. I've been to Cancun 6 times at 6 different 5 star resorts but in no way is this one rated that.
Upon arrival your some-what greeted at check-in then brushed along so they can attend someone else. No info, no which way to room, nothing. I asked for a high floor when I booked and asked again when at check-in but got snubbed away with a, "no you're on a lower floor." So asked if it was possible to switch the next day when someone checks out and it was like I asked for his first born. Again, I was brushed aside with a no. So then asked for a room upgrade and I'll use my $1500 Resort Credits for it and got a simple, can't use those for room upgrades.
Ok, so let's get things cleared up for those of you who see these new promos hotels are doing with the $1500 Credit to be used anywhere. NOT. You can use $300 for Spas at most, easy now. 1 massage costs $230. See how it works. The majority can be used to buy fake jewelry from an overpriced mini jewelery shop. And don't forget, you have to pay the taxes yourself. Basically the resort credit is useless. Yes you even pay the "service charge" for using the credits at the spa.
Moving on. So got to my Deluxe Platinum Room (you may want to write that down), It's an ocean view room and one of the better class rooms........so you think!!! My room was on the ground floor facing a forest of palm trees. Behind those palm trees in the angled distance is the ocean though, so that's how they get away with the ocean view. I asked once again for another room due to the 2 cockroaches and open fridge with water all over the floor. After 6 different people conversing and heeing and hawing, they finally gave me another room. Opposite side of hotel but still ground floor no ocean view. Remember, this type of room is supposed to be one of the upper grade rooms.The biggest problem is the noise. Not the partying, just noise in general. You'd think the walls were paper and ceilings were paper as well cause there was always somebody moving something every night. Showers have never been cleaned and housekeeping, this is good lol. They make your bed, take your towels, mop your floor leaving it soaked and leave. And never leave you towels. Every evening I'd have to call once or twice to ask for new towels. Don't leave any money anywhere as they assume its a tip. And I mean anywhere. The other thing with housekeeping is how all over the place they are. They come sometimes in the morning, sometimes in the afternoon and sometimes around dinner as I had a couple times. And again, in out in about 10mins.
Not sure about you but one of the reasons I go to 5 star resorts is to ensure better food. Well, this place has below average buffets. Stuff is left out for hours on end and not heated that well. Twice I had to caution the cook making the chicken and steak on the fryer about using the same tongs to put raw chicken on and taking cooked ones off. The lettuce looked like they just doused it with a hose as it sat in a pool of water nightly. And so on and so on. And yes, for the first time in all my travels to Cancun I got travelers Diarrhea there. But I wasn't the only one, the couple I met, he had started with it 2 nights prior. The food by the pool wasn't any better. Burger patties sat in tins not on burners and the pizza toppings where sitting in the 36 degree heat all day. So it's just a matter of time.
Again mediocre at best. Pool side people act like they're forced to do the routines then you'll find them usually an hour later on the beach playing volleyball for the rest of the day. The poolside music is great......concert volume loud, and the same 6 songs over and over and over. Drinks are watered down and pool side staff are all hating life it seems. Even when you tip them it's not enough. You won't see them again. The evening shows are average as well. Nothing to write about.
Before you think, "Ok this guy just had a bad experience...", remember, I've been to Cancun 6 times in the past 8yrs, all in that area, all at 5 stars and this by far is not in the category of the others and MAYBE a 2 star. If you want real 5 Stars to go to in Cancun, message me and I'll give you a couple.
Even the Dr that had to attend me due to my condition was very impatient and told me that what I had was very common there.
The only good thing is the beach! That's it.
- Official Description (provided by the hotel):
- Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun