We stayed from 10-24 August 2013 - a family of eight in two rooms. The rooms had ocean views and jacuzzi baths and were very comfortable. The staff are brilliant - there are lots of them and they have a great attitude, from the concierge to the poolside waiters and everyone in between. We lost some luggage on the way to Cancun and the hotel staff were brilliant. Remember that they work mainly for tips so please don't forget to reward them for their service! There is lots to do here for all ages and although the hotel was full it never felt overcrowded. The facilities on the beach are great - if you hire a cabana with resort credit they will bring you food and drinks all day. The only issue we had was with the elevators which were not working on several occasions. Walking to the 5th floor was OK but to the 12th would not be funny. The food was fine. Great variety with chefs cooking eggs/omelettes/waffles at breakfast and burgers/hot dogs/pasta/steak at other times. The hibachi tables at Zen are a must visit.
- Official Description (provided by the hotel):
- Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun