We wanted to write to say THANK YOU for a vacation that exceeded our expectations (July 27-July 31, 2013). We had been dreaming & planning for months. And, we read a few reviews that had us a bit concerned. But our reality was full of many pleasant surprises and no regrets! The staff is top-notch, very friendly & upbeat. We would like to name a few special people that provided us with a "treated like royalty" experience.
FELIX (at the pool bar) first & foremost we say a great big GRACIAS to you! Because you provided many smiles & created memories. You will be included in our family photo album.
EDUARDO (morning hours/main lobby area) took the time to provide Spanish lessons and give general advice about the area.
CAROLINA (poolside) made sure we had a worry-free days. She worked so hard and seemed so happy! Always offered lots of bottled water and kept us hydrated.
These three made us quite comfortable indeed! But please also pass our praise along to Carlos at the pool bar, Ana in entertainment, and Alesero (not sure if that is the correct spelling...orange coat poolside eating/bar area). Again, everyone we encountered was positive & smiling. These were just a few stand-outs that deserve a special mention. They work hard and need to be recognized for a job well done.
Consider the water aerobics and other poolside activities. Lots of fun with musical chairs etc...
Check-in & check-out were a breeze. Many reported problems here but we had no trouble and zero wait time. Another concern was pool chairs. If you are an early-riser you will have no problem. But it is true all chairs seem to be claimed by 9:00 a.m.
We hit all of the eateries and the food was GOOD! Big variety available. Room Service was prompt & courteous. Don't miss the brick oven pizza...YUMMY!
We had absolutely no view at all in room 335. But we grew to love our central location and spent very little time in our room. Loved being able to use the stairs and skip the elevator.
Please note THIS HOTEL IS LOUD!!! If you seek a quiet atmosphere perhaps The Hard Rock vibe is not for you. We loved the energy, and the beach & scenery cannot be beat. Little touches like soft robes, flowers, candies, etc...we could go on and on and on!
Just to emphasize our joy...you should know we endured a thunderstorm, a jellyfish sting, and a stomach bug! But the blue water and caring staff made everything better and we had an absolutely fantastic vacation!!!
Can you possibly tell us how to make the Toucan drink so we can try one at home??? We appreciate everything you do!
- Official Description (provided by the hotel):
- Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more less
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- Also Known As:
- Cancun Palace Hotel Cancun
- Cancun Palace Resort
- Palace Hotel Cancun
- Cancun Palace Cancun