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“Fantastic Stay”

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Hard Rock Hotel Cancun
Ranked #10 of 175 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic Stay”
Reviewed July 20, 2013

Our family of six can't say enough about the great service, food, and amenities we experienced at this hotel. We had a tremendous time! Only complaint was the lengthy time it took to have our luggage delivered to our room upon arrival- over two hours!! Also our keys kept failing, so we constantly needed new ones reprogrammed. Other than that, we had a stellar time. We'd come back for another visit. In fact, we miss it already!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, July 24, 2013
Hi there VacationLover1972, thank you for the short & sweet review. It is encouraging to see this type of comments we appreciate it, we are thrilled to hear that the whole family had a tremendous time and loved your vacations at our resort. We can’t wait to roll out the red carpet for you in your next visit. Keep the band together!
TAKE TIME TO BE KIND
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

9,378 reviews from our community

Traveler rating
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    1,606
    570
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3,500
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,584)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Bangor, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 20, 2013

My wife and i stayed here for 11 days in july 2013.
After a long flight to be greeted at the taxi with a damp cold towel was a godsend.
The room was very good and kept very clean by the maid.
The food in the buffet restaurant would suit every nationality as there is so much choice.
Zen (japanese) was our favourite place too eat followed by Caio (italian).
the mexican and the brazilian we where not fussed on.
Entertainment was too short every night 9-10pm.I think more should be put on as there is nothing to do only sit in the bar afterwards.
i brought Pesos as i was going to mexico but alls u need is american dollars as everything is priced by that
Service thru out the hotel is second to none by the staff.
Charly down at the beach was very helpful as was DARIO and HARRY in the buffet restaurant. These 2 are a credit to your hotel. They couldn't do enough for us.
All in all an enjoyable holiday. Would i go back? Yes if i was to make the long journey again but i think hotels in the med would offer the same facilities which is closer to me and therefore cheaper.
More entertainment needed in the evening Hard Rock!!!!!!
I would recommend this hotel if any one was to go to Cancun

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Custometr Service Manager at Hard Rock Hotel Cancun, responded to this review, July 24, 2013
Thanks for your review desi1966, we know that after a long flight arriving to the hot Caribbean weather, a cold fresh towel is greatly appreciated by our rock stars! We are pleased to hear that you loved your room and the culinary experience at our restaurants. Thanks for the feedback we are sharing your comments with our entertainment team for further review. Thanks again for recommending us and we hope we can see you again here at the Hard Rock Hotel Cancun.
TAKE TIME TO BE KIND
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 18, 2013 via mobile

Beautiful people offering beautiful service...Special thanks to Yeni, Karla, Denise, and Noe who always greeted my group of 25+ with a smile and great service. Also, the management team is very attentive and were extremely responsive to our needs. Thank you Amaury and Liz for your commitment to excellent customer service.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, July 24, 2013
Greetings PastorT3! Thank you for the short & sweet review. Makes us really happy hearing that your group of 25+ rockers had an awesome vacation and felt the rock star treatment, really, our crew’s service is the best, they bend over backwards to make of your stay the best ever! We hope we can see you again soon. Hang with the band.
SAVE THE PLANET
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 18, 2013

Best holiday I have ever been on the hotel was beautiful the staff were lovely they were always willing to help you out they were very friendly and were there when you needed them. The restaurant and food was amazing value for money. The hotel was always clean. You felt like you were heaven you were defiantly treated nicely. The room were always clean and were beautiful but the walls are a little thin so sometimes it was a bit noisy. But the views were great and it was very modern. Only downside was my expensive headphones were stolen from the bar area and I was speaking to others who said they had cameras stolen to so be aware and make sure you don't leave anything lying about :(

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, July 24, 2013
Hi Emmamairx, thank you for your review. We appreciate you shared your experience with us and makes us really happy to hear that you felt in heaven and loved the food at our restaurants the astonishing views and mostly the smashing service from the staff. Regarding your comments we are reinforcing our security procedures to make sure your rocking vacations go smoothly and no missing items spoil your rock n roll fantasy vacations. nevertheless we are thrilled to know that your overall vacations were awesome and we look forward to welcome you again pretty soon. Let’s rock!
SAVE THE PLANET
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manteca, California
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 17, 2013

Just so every one know that we are very please with Miguel Becerra on of the staff member working in the membership department.WE meet Miguel two year ago and his is just so wonderful .We ard very blees that we have a chance to meet him .His always go beyon his
duty to made sure the member is happy .We both were always can count on Miguel for help if there is a problem on our trip.
We wish that we meet him long time ago before we become member not only his know his job well but his very honest and up front with you,the world need more honest men like him.If and when you decited to become Hard Rock member made sure you go see Miguel or ask for him before you sign the paper .
Again that you Miguel for give us a chance to meet you and your wife we hope to see you soon in the future.
God bless to you and your family

  • Stayed June 2013, traveled with friends
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, July 24, 2013
Dear HONG W, thank you very much for your kind comments about Miguel, we are so pleased to hear that you have had such a great experience with his service. We are passing your comments to our management to let Miguel know you thought he rocked your world!
Thanks again and we hope we can give you the rock star treatment again soon.
LOVE ALL SERVE ALL
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 17, 2013

The hotel is great-jacuzzis in very room, great views, great pools and oceanfront. Employees are eager to satisfy. In the Italian restaurant, Ciao, and the Brazilian restaurant, the service was terrible and the food was worse. Overall, a very good vacation site-it would be 5-star if they get their restaurant act together.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, July 22, 2013
Hello stecop, we appreciate your comments, thanks for the review and your feedback, we are pleased to hear that you loved your room, the pools and the views. We are sharing your comments to our F&B manager to ensure we rock your world next time at all of our restaurants. Strum that air guitar and keep on rocking!
SANE THE PLANET
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
Reviewed July 17, 2013 via mobile

Lets keep it short and sweet...my husband and I spent 7 glorious days here this July. We had a fabulous time. When they say "all inclusive", they mean it. The food was excellent, the beach beautiful, and the service was friendly and spot on. There was something for everyone: couples, families, and the "party on" crew too. We had never been south of the border, and we will definitely come back again to the Hard Rock.

Stayed July 2013, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro M, Customer Service Manager at Hard Rock Hotel Cancun, responded to this review, July 22, 2013
Hi Eli E, thanks for the short & sweet review, there is nothing better than hearing that you had such a great time with us, we look forward to see you again here at Hard Rock Hotel Cancun. Rock on!
ALL IS ONE
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Cancun

Property: Hard Rock Hotel Cancun
Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Official Description (provided by the hotel):
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun

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